NEW CUSTOMER RELATIONS LEADER TO JOIN TEAM ENERGY’S BUREAU SERVICE - Featured Image | CEO Monthly

NEW CUSTOMER RELATIONS LEADER TO JOIN TEAM ENERGY’S BUREAU SERVICE

Image

A newly appointed Service Delivery Manager for TEAM’s outsourced bill validation and cost recovery service customers.

Caroline Richards is the latest addition to TEAM’s ongoing evolution of the Energy Bureau service. She has been employed to manage a number of customer relationships in line with TEAM’s customer service plan.

With 30 years of industry experience, Caroline has a strong background in customer service and has led teams of up to 80 people. She joins TEAM from Green Star Energy and has built up her knowledge from organisations like E.ON and Eastern Electricity.

She has proven experience in building credible customer experience and management processes, driving operational change and she supports a transparent working approach.

Rob Webb, Bureau Operations Manager at TEAM, says:

“Caroline will be a great addition to the Bureau having developed first class customer relationship and management experience throughout her career. Her commitment to working in customer relations in the energy sector sets her well to manage TEAM’s customers portfolios and databases, deliver efficient on and off-boarding, and manage customer communications with authority.”

Once familiar with her allocation of Bureau customers and their energy estates, Caroline will be providing them with insights about energy consumption, cost, trends and potential savings on a regular basis.

Caroline Richards said:

“I’m really pleased to be joining TEAM’s Energy Bureau. Over the years I’ve developed an exceptional understanding of the energy industry’s customer management and operational processes. I have a passion for customer service and am driven by delivering outstanding results through building open and respectful
relationships with people. TEAM has a variety of organisations using the bureau service and I am looking forward to getting to know them all.”

TEAM’s product and service roadmap continues to deliver improved efficiency and maximised cost assurances for their customers. Caroline’s experience in motivating, supporting and driving customer service will reinforce a high-quality service as set out in the organisation’s mission “to help customers build a successful and optimised energy management service”.

Read more about TEAM’s Energy Bureau Service

7

Want to Be Recognised? Enter Our Awards Today!

Learn how to get recognised for your achievements and become a nominee in our prestigious awards programmes. Discover the criteria and steps needed to showcase your leadership excellence.

Find Out More
Get recognised banner - woman holding device

You might also like

Explore insights and updates tailored for business leaders and innovators, curated to inspire success.

August 8, 2022 Reconnection and Resilience

Snowland Journeys CIC is a non-profit organisation which supports the wellbeing and welfare of Nepal’s High Himalayan children; helping them reconnect and maintain contact with their mountain families and culture, alongside their right to education.

September 10, 2018 The Innovators in Dried Fruit Production and Manufacturing

Graceland Fruit has been a leading presence in the dried fruit industry, serving the United States and overseas territories since 1973. In April, CEO Monthly Magazine named Graceland Fruit the Leaders in Food Distribution for the Midwest, in the e...

August 10, 2022 The Success of An Ethical Global Brand

Although established and based in London, UK, Little Kickers Group is an international organisation that reaches around the world to support the development of pre-school children through football coaching.