In recent years a new role has emerged in a growing number of businesses: that of the Chief e(X)perience Officer (CXO). Otherwise known as the Customer Experience Director or the Customer Experience Manager (CXM), the CXO has a pivotal position wi...
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August 31, 2018
The rise of the Chief Experience Officer
August 22, 2018
6 Reasons Why Gareth Southgate is a Transformational Leader
There’s a discernable difference between being a good leader, and a great one. Great leaders adopt a unique approach to their role and manage to get everyone on board right from the get-go. Which leadership figures spring to mind when we think of ...
August 17, 2018
What’s in store for the future of the high street?
After the introduction of online shopping, the high street took a nosedive in terms of footfall. But strangely, in 2015, figures showed weekly shoppers were visiting physical stores up to 40% more, and 2018 is predicted to see a 44% increase. So, ...
August 13, 2018
What role does automation play in GDPR compliance?
It’s been a couple of months since GDPR came into force and businesses are starting to realise the impact of the new regulations. According to reports, the first month of GDPR saw a sharp increase in the number of complaints to regulators across E...
August 09, 2018
The Future is Luminous for WEC Energy Group
WEC Energy Group, based in Milwaukee, Wisconsin, is one of America’s leading electric and natural gas holding companies, with $31 billion of assets and over 8,000 employees. In June, CEO Monthly Magazine named WEC Energy Group, and its CEO and Cha...
August 08, 2018
Keeping the Wheels Turning in the Industrial Sector
Established in 1995 by Mark Lord, Aztec Oils is a distributor of lubricating oils for the automotive and industrial market within South Yorkshire and the East Midlands. In June, CEO Monthly Magazine named Mark as one of our CEOs of the Year for 20...
August 01, 2018
CEO lack of engagement is a major issue for business growth
New research commissioned by communications agency Speed has outlined the perception gap that exists for Chief Marketing Officers (CMOs) when looking to engage their CEO. Whilst 95% of Chief Executive Officers (CEOs) claim to work effectively with...
July 27, 2018
How To Be A Successful Female Executive
Today’s business environment is transitioning from being very male-dominated to being more inclusive for women. However, despite some brilliant initiatives to drive greater gender parity, women still face barriers in terms of proving themselves in...
July 26, 2018
Cultivating customer experience superheroes
We’re all familiar with the phrase ‘digital disruptors’. Companies born in the digital era who are giving traditional firms, across all industries, a run for their money. Just look at Airbnb or Netflix. As a result, traditional businesses are havi...