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Internet shopping is undoubtedly flourishing, and for many it would seem that high street retail is becoming a relic of the past.

Britain doesn’t have a history of fantastic customer service. Compared to the likes of America, our customer service reputation tends to be sorely lacking enthusiasm, helpfulness, and overall tact.

Regardless of whether a business is a start-up or a long-running, big-name brand, the issue of ethical and cost-effective waste management is the same. Waste can bring costs of as much as 4-5% of a business’ annual turnover, says CIPS. At its wor...

When you think of family-run businesses, no doubt you’ll picture your local bakery and corner shop. They’re often small-time, independent players in a competitive world — but despite this, they contribute massively to the UK economy and this is so...

When it comes to public perception of your brand, brand image is key. Your brand image is one of the main factors which contribute to how well your business is performing. If you plan on boosting your consumer base and becoming a key player in you...

In recent years, there has been a shift in the office dress code. At one time, a nine-to-five job was synonymous with a three-piece suit and briefcase. But, now, many companies are happy to let their employees dress in business casual attire or wh...

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Hosting a marathon, or large running event, boosts sales in a city by over a fifth (21%), according to the latest research from Paymentsense. The merchant service provider analysed data for all major UK 2018 road races against sales volumes for it...

By Mike Malone, Vistage Chair, former Chief Executive Officer of Gryphon Software Corporation and a former US Marine Corp

MP Chi Onwurah - Labour's Industrial Strategy Minister – visited local business, Samuel Knight International, last week to discuss the firm’s growth plans and further investment in Newcastle and its people.

HMS, the independently owned parent company of ingredient distributors Kent Foods, BFP and Garrett Ingredients, has acquired Henley Bridge Ingredients Ltd. (https://www.hbingredients.co.uk) – a distributor of high-end ingredients to chocolatiers, ...

Lauren McGuirl, a former Senior Associate in the Financial Institutions Dispute Group at the law firm Freshfields Bruckhaus Deringer LLP, is announced as the new Commercial Dispute Services Director at CEDR (Centre for Effective Dispute Resolution).