7 Effective Ways to Improve the Work Performance of Your Employee

With the increased competition in the work environment today, maximizing employee performance is critical to maintaining a competitive edge. When employees feel valued, motivated, and supported, they’ll naturally become more productive, resulting in the achievement of organizational goals.

However, unlocking your team’s full potential can be challenging. You need to establish strategic approaches that focus on boosting engagement, reducing burnout, and fostering growth. In this article, we explore seven effective ways to improve the work performance of your employees to enhance company growth.

Set clear, attainable goals and expectations

The first step to improving your employee performance is establishing clear and attainable goals. When your team understands their objectives, they will likely become more focused and motivated. Well-defined goals guide their daily tasks, providing clarity on how their roles align with the overall company goals. Below are tips for implementing effective goal-setting:

  • Use SMART goals: Ensure your goals are Specific, Measurable, Achievable, Relevant, and Time-bound. This makes them clear and realistic.
  • Regular reviews and updates: Be sure to assess and adjust goals regularly to ensure they reflect any changes in business needs and priorities.
  • Transparent communication: Hold employee meetings regularly to discuss company goals. This ensures your team fully understands expectations and how their work contributes to company objectives.

Leverage Technology to improve time and task management

Efficient time management is crucial for improving employee performance. Invest in software that enables you to streamline time tracking and project management. This allows your team to focus on their tasks without being overwhelmed. Leveraging technology could also provide insights into productivity trends, allowing you to optimize workflows. Here are tips for optimizing time and task management:

  • Invest in time-tracking software: Be sure to use a reliable time-tracking tool to help your employees identify how time is spent and set realistic goals. For instance, you could download the Open Time Clock to manage your team’s time and attendance for client project billing and payroll processing.
  • Utilize project management platforms: Use Trello, Basecamp, Monday.com, or ClickUp to manage tasks, prioritize effectively, and track project progress.
  • Automate repetitive tasks: Use automation software to reduce employees’ time on routine tasks. This allows them to focus on functions that directly contribute to achieving the company’s bottom line.

Provide ongoing training and development opportunities.

Employees will likely become more productive if they feel they are growing. Encourage continuous professional development to expand your team’s skills and boost their confidence.

Be sure to offer skill-building workshops and online courses on areas you feel your team could improve to help them upskill. You could also create mentorship programs to pair newer employees with experienced team members to provide newbies with relevant guidance and support. Promoting cross-training, where you encourage employees to learn different roles within the organization, can also strengthen teamwork and improve team versatility.

Foster open communication

An effective way to build a productive work environment is by enhancing open and honest communication. When your team feels comfortable sharing ideas or voicing their concerns, it minimizes conflicts and misunderstandings and fosters trust.

Open and honest communication is also the backbone of better work relationships. Be sure to create a feedback-friendly culture to give employees insights on areas they could improve. Here is a guide on how to build open communication within your organization:

  • Hold regular one-on-one meetings: Individualized meetings allow you to give personalized feedback and address individual challenges or questions.
  • Invest in collaboration tools. Use tools like Slack, Microsoft Teams, or Asana, to mention a few, to streamline department communication and facilitate project management.
  • Encourage upward feedback: Give your employees a platform to submit feedback to management. This helps you to identify and address issues that may not have caught your eye within the company.

Recognize and reward excellent performance

One of the most effective strategies to boost employee motivation, reinforce positive behavior, and improve overall performance is recognizing and rewarding excellent performance. When your team feels valued and appreciated for their efforts, they will likely stay more engaged and committed to their roles while reducing turnover.

Be sure to:

  • Recognize your team’s accomplishments in meetings, company newsletters, or on internet portals
  • Provide personalized rewards like monetary bonuses or day offs to reinforce positive behavior
  • Implement a peer-recognition system to encourage your team to acknowledge each other’s achievements. This creates a supportive, team-focused atmosphere.

Promote work-life balance

Burnout is one of the most significant causes of reduced productivity and dissatisfaction in a work environment. An excellent way to prevent burnout is by encouraging employees to maintain a healthy work-life balance. This improves their mental well-being and work performance, especially in high-pressure roles or industries.

Consider offering flexible work hours whereby your employees choose what works best for them within reasonable limits. This allows them to manage their personal and professional responsibilities effectively. You could also encourage breaks and vacation time to allow employees to recharge, which prevents burnout. Promoting remote or hybrid work options can also reduce commuting areas and increase productivity.

Empower employees with autonomy

Avoid micromanaging your employees, as this results in stress and reduced motivation. Instead, empower your team to take ownership of their work and make decisions that drive results. When employees can choose how they approach tasks, set priorities, and use their creativity, they are often more engaged and motivated.

Autonomy also builds a sense of trust between you and your employees, which boosts morale and encourages your team to take on more responsibility, not to mention fostering innovation and creativity. The following are strategies to foster autonomy:

  • Give employees control over their projects: Allow your team to take ownership and make decisions on their tasks.
  • Encourage problem-solving: Instead of providing solutions, encourage your employees to think critically and find answers independently.
  • Support your team’s initiatives: Encourage employees to bring new ideas or improvements to work processes. This shows them you trust their judgment and skills.

Endnote

Investing in your employee’s performance is essential to drive success and sustain growth. Set clear, attainable goals, provide ongoing training, embrace technology, foster open communication, promote healthy work-life balance, and reward excellent performance to create an environment where your employees feel empowered, valued, and motivated.

Why Strategic Legal Counsel Is a Requirement for Modern Success

As individuals face an increasingly complex legal landscape, having trusted legal partners who understand both the legal and personal circumstances has transformed from a luxury to a necessity. This comprehensive guide explores how strategic legal counsel can empower individuals to make confident decisions while navigating complex legal territories.

The Modern Individual’s Challenge: Balancing Life and Legal Compliance

The modern individual is not only the manager of their personal life but must also act in various different roles. Individuals must navigate major life events, personal changes and manage a difficult regulatory environment. Individuals need to be on top of an ever-changing personal environment with policies and regulations changing at a rapid pace. The added complexity of international travel and activities makes having knowledgeable legal counsel all the more important.

The pressure to maintain personal agility while ensuring legal compliance has never been greater. Individuals must make rapid decisions in a personal environment where a single misstep can lead to significant legal consequences. This reality underscores the importance of having strategic legal counsel that serves not just as a safeguard but as a catalyst for personal growth.

Where Personal Needs Meet Legal Expertise

The most successful individuals recognize that legal strategy should be woven into the fabric of their planning process. Rather than viewing legal counsel as a reactive resource to address problems as they arise, forward-thinking individuals utilize resources such as lawfirm.com from the outset to seek the assistance they require. This proactive approach not only prevents costly legal disputes, but also creates personal advantages through well-structured personal affairs, protected assets, and optimized regulatory compliance.

Strategic legal counsel contributes to personal success by identifying opportunities within legal frameworks. Personal counsel can ensure that an individual’s affairs are conducted within the legal framework while ensuring that costs and personal structures are set up in such a way that finances are maximized. This transforms legal expertise from merely a defensive mechanism to a mechanism that is actively used to manage one’s personal life.

Strategic Legal Support for Individuals

Estate Planning and Wills

A robust estate plan serves as the foundation for protecting one’s legacy. Strategic legal counsel helps establish and maintain estate plans that protect beneficiaries while enabling efficient asset transfer. This includes developing wills, trusts, and power of attorney documents that align with personal objectives.

Modern estate planning does not only refer to asset management beyond death but legal counsel will also assist individuals who need to deal with the assets after death to ensure that the deceased wishes are attended to.

Family Law

In the realm of family law, legal expertise becomes particularly crucial. Legal counsel guides individuals through complex divorce proceedings, child custody arrangements, and other family-related matters. When legal counsel is involved from the onset, individuals can minimize risk and unlock new opportunities that will impact the success of their family situation. Strategic legal counsel in family law goes beyond traditional legal review to identify not only potential risks but also rewards.

Asset Protection

In our asset-driven world, protecting one’s wealth often represents an individual’s most valuable endeavor. Strategic legal counsel helps individuals develop comprehensive asset protection strategies that safeguard investments, properties, and financial assets. This includes entity formation, trust structures, and establishing protocols that shield competitive advantages.

Asset protection is being transformed with the rapid pace of technology and financial instruments. This rapid change makes asset protection increasingly complex and critical. Legal counsel must stay ahead of all these changes in order to ensure that personal assets are protected.

Risk Management and Dispute Resolution

Effective risk management requires a delicate balance between personal opportunities and legal exposure. Strategic legal counsel helps identify potential risks in contracts, relationships, and personal affairs, implementing mitigation strategies before issues arise. When disputes do occur, having established legal partnerships ensures quick and effective resolution strategies.

Modern risk management must account for emerging threats such as identity theft, data privacy violations, and reputational risks. Legal counsel will develop a comprehensive risk management strategy, incorporating the latest legal technology to address these evolving challenges.

The Value of Long-Term Legal Partnerships For Individuals

Building a long-term relationship with legal counsel offers distinct advantages that go beyond traditional legal services. When legal partners deeply understand an individual’s personal situation, goals, and risk profile, they can provide more targeted and effective counsel. This understanding develops over time and enables legal partners to:

  • Anticipate potential legal challenges before they materialize
  • Provide personalized insights that inform personal strategy
  • Offer solutions that balance legal compliance with personal objectives
  • Build institutional knowledge that improves efficiency and effectiveness
  • Develop customized compliance programs that align with personal operations
  • Create streamlined processes for routine legal matters
  • Foster relationships with key stakeholders and regulatory bodies

Selecting the Right Legal Partner for Success

Choosing the right legal counsel is a critical decision that can significantly impact personal success. Key considerations include:

  • Specialized expertise: Look for firms with demonstrated experience in your specific legal needs and understanding of relevant regulations and personal dynamics.
  • Strategic mindset: The best legal partners think beyond immediate legal issues to consider long-term personal implications.
  • Communication skills: Effective legal counsel can translate complex legal concepts into actionable personal guidance.
  • Resources and specialization: Ensure the firm has specialists in all relevant areas of law and the resources to support your growth.
  • Cultural fit: The legal team should align with your cultural values and working style.
  • Global reach: For individuals with international activities, consider firms with global capabilities or strong international networks.
  • Technology integration: Modern legal counsel should leverage technology to improve efficiency and service delivery.

Empowering Personal Success Through Legal Excellence

The relationship between individuals and their legal counsel continues to evolve, becoming increasingly strategic and integrated with overall personal operations. As personal environments become more complex, the value of having trusted legal partners who can navigate both legal and personal landscapes becomes more apparent.

For high-level individuals, legal counsel does not only provide legal protection but is an essential element of personal strategy and decision-making. Having legal partners for your personal affairs can drive growth and development, leading to competitive advantages.

How Trade Finance Facilities Empower Businesses in a Global Market

How Trade Finance Facilities Empower Businesses in a Global Market

In today’s business landscape, companies encounter obstacles while participating in international commerce. Trade finance options play a key role in helping businesses overcome these challenges effectively. Understanding how these financial tools operate can shed light on their impact on global trade.

The Essence of Trade Finance

Trade finance facility encompasses a variety of services aimed at streamlining global transactions for businesses worldwide. These resources act as a link between sellers and buyers to guarantee smooth business dealings. By offering protection against uncertainties and risks in trade activities, trade finance options enable companies to engage in trade securely and efficiently.

Mitigating Risks

One of the main benefits of trade finance facilities is their ability to reduce risks associated with trade dealings, which are often fraught with uncertainties like currency fluctuations and political instability. By utilising tools such as letters of credit and export credit insurance policies, businesses can shield themselves from obstacles, ensuring smoother transactions and minimising potential financial setbacks. This also prepares organisations across domains for future contingencies.

Enhancing Cash Flow

Managing cash flow effectively is essential for businesses involved in trade activities. Trade finance services such as factoring and invoice discounting enable companies to unlock funds held in receivables. By enhancing liquidity through these services, businesses gain the flexibility needed to explore new ventures and scale their operations.

Facilitating Trust

Trust is crucial for international transactions to succeed. Trade finance tools like performance bonds and guarantees play a vital role in building confidence and providing security for all parties involved in a transaction. By ensuring that responsibilities are fulfilled, these instruments help nurture enduring partnerships among trading partners, facilitating cooperation.

Supporting Small and Medium Enterprises (SMEs)

Small and mid-sized businesses frequently encounter challenges when trying to expand into international markets due to limited resources and expertise in navigating global trade regulations and networks. However, trade finance initiatives help bridge this gap by offering crucial assistance to these enterprises with specialised financial solutions tailored to their needs. This enables SMEs to surmount obstacles and compete against larger corporations in the market, fostering economic development and diversity in business activities.

Promoting Market Expansion

Trade finance arrangements are crucial for supporting businesses in their expansion into new markets by providing risk protection and enhanced cash flow capabilities. These services enable companies to take on challenges in foreign territories while also boosting profits and reducing dependence on local markets, thus building a stronger business foundation.

Streamlining Operations

Success in trade hinges on operational efficiency. Banking facilities for trade play a key role in simplifying intricate processes to enhance operational efficiency across borders. Digital platforms have significantly transformed the landscape of trade finance, making transaction management more seamless for companies. This technological advancement not only boosts speed and precision but also reduces setbacks and inaccuracies.

Fostering Innovation

Trade finance is experiencing a shift globally due to innovation in the field. Advanced technologies like blockchain and artificial intelligence are changing the way businesses handle transactions by providing state-of-the-art solutions that significantly boost transparency and security levels. Companies that embrace these advancements find themselves leading the pack in the industry’s evolution.

Building Sustainable Practices

Businesses worldwide are increasingly prioritising sustainability efforts to impact the environment and society at large. Trade finance facilities now offer financing options for eco-friendly projects and responsible sourcing practices, contributing to a more sustainable future.

Conclusion

Trade finance options act as a support for companies navigating the global market by minimising risks and boosting financial liquidity while also fostering trust—essential elements for prosperous global trade ventures to succeed amidst changing landscapes. In this evolving business environment, embracing cutting-edge trade finance solutions is paramount for companies aiming to thrive in the interconnected world of commerce. By aiding medium-sized enterprises (SMEs) in driving market growth initiatives and encouraging sustainable business practices, trade finance plays a pivotal role in shaping the future of global trade endeavours.

Key KPIs Every Call Center Team Leader Should Track

Whether you’re running an inbound or outbound call center, consistently tracking your most critical metrics and KPIs (Key Performance Indicators) is incredibly important. Staying on top of your call center metrics and KPIs can help you evaluate your team’s performance, the quality of customer service your team provides, and the overall efficiency of your call center operations.

What’s more, it can help you figure out what’s not working well and where improvements are needed. Below, we’ve listed some of the most common metrics and KPIs every call center team leader should track.

Top Metrics and KPIs for Outbound Call Centers and Why Track Them

Outbound call centers are mostly sales-oriented, with agents involved in making outbound sales calls. Some of the key metrics and KPIs that outbound call center team leaders should be tracking to evaluate the effectiveness of their outbound calling efforts include:

Call Answer Rate

Call Answer Rate (also known as Answer Success Rate) is one of the critical outbound call center metrics to measure. It shows the percentage of outbound calls answered by prospects or customers out of the total number of attempted calls over a certain period. Along with other metrics, it helps you evaluate the effectiveness of your outbound calling strategy. If you are using automated outbound call software, you can improve your Call Answer Rate by enabling local caller ID. That allows you to call prospects or customers from local numbers, increasing the chances of your calls being answered.

Dropped Call Rate

Dropped Call Rate is the percentage of outbound calls that are dropped before the prospect is connected to an agent. That may happen when you use auto dialing solutions, and it means that you might need to adjust your dialing strategy. It’s particularly important to keep an eye on your dropped call rate because outbound call centers using auto dialers must comply with specific regulations – and failing to adhere to these regulations can result in fines and penalties.

Conversion Rate

Conversion rate measures the percentage of outbound calls that result in a successful outcome. Based on your business and the specifics of your product or service, that could be a booked demo call, an event sign-up, a closed sale, or anything else. Conversion rate is the most straightforward metric that directly shows the effectiveness of your outbound calling campaigns and who your top performers are.

First Call Close

First Call Close shows the percentage of outbound calls that result in a desired outcome during the first interaction with the prospect or customer. This is an essential metric to measure for certain types of outbound calling campaigns, such as lead generation, appointment setting, telemarketing, fundraising campaigns, and other. A low First Call Close rate suggests that you might need to improve your sales scripts or train agents to handle objections more effectively.

Top Metrics and KPIs for Inbound Call Centers and Why Track Them

Inbound call centers deal with incoming customer calls and are service-oriented, for the most part. Here are the most important call center metrics and KPIs that you should keep an eye on if you’re operating an inbound call center:

Average Handle Time (AHT)

The Average Handle Time measures the average amount of time a call center agent takes to handle a customer service call from start to finish, including the actual talk time, hold time, and any post-call follow-up activities (like updating customer data in the CRM). The industry standard for the Average Handle Time is around 6 minutes. If you see that your numbers are significantly higher, that may negatively impact your customer satisfaction levels. And it might also indicate that your reps need additional training.

First Call Resolution (FCR) Rate

First Call Resolution rate is one of the key metrics and KPIs inbound call center team leaders should track. FCR basically measures the ability of your call center reps to resolve customers’ issues during the first interaction without customers having to call you back regarding the same issue. This metric is also closely tied to customer satisfaction, as consumers naturally want to get their issues handled in one call. In fact, according to a study by SQM Group, every time a customer has to call back to get the same issue resolved, customer satisfaction scores (CSAT) drop by 15% on average.

Call Transfer Rate

Call Transfer Rate shows the percentage of inbound calls that had to be transferred to other departments or agents. Excessive transfers can negatively impact customer experience and customer satisfaction. If your reps often have to transfer customer calls, it might mean that your call routing strategy needs adjustment. One of the best ways to minimize transfers is to set up an Interactive Voice Response (IVR) system that will interact with callers, capture customer intent, and route your customers to the right destination automatically.

Call Abandonment Rate

Call Abandonment Rate will show you the percentage of inbound calls that were abandoned by callers before being connected to an agent. That usually happens when your inbound call volume is higher than your reps are able to handle, and callers are being put on hold for unreasonably long. And based on a study by Software Advice, even one minute of hold time feels like too much for over 60% of consumers. You can reduce the abandonment rate and improve customer experience by simply offering customers an in-queue callback option.

Customer Satisfaction Score (CSAT)

Lastly, the Customer Satisfaction Score shows how satisfied your customers are with the level of customer service they receive from your team. While that depends on the industry, overall, a CSAT score between 70% and 90% is considered good. Customer satisfaction naturally plays a key role in customer loyalty – that’s why it’s important for businesses to maintain high CSAT scores and leverage customer feedback to implement improvements when CSAT scores fall below the average.

Wrapping up

Keeping track of your most critical call center metrics and KPIs helps you evaluate the effectiveness of your call center operations, assess agent performance, identify improvement opportunities, and make better informed, data-driven decisions. Luckily, call center software solutions typically come with built-in reporting and analytics tools, allowing you to track these metrics and KPIs automatically.

Corporate gift with a logo and branding, corporate gift, logo, branding, Professional gift

How Corporate Gifting Can Enhance Your Brand’s Reputation and Visibility

By Louise Doyle, Founder & CEO of needi

Corporate gifting was once considered nice to do, but it has now evolved into a strategic tool that can significantly enhance your brand’s reputation and visibility. At needi, we understand the power behind a well-chosen gift and how it can be leveraged to create meaningful connections with employees and long-term business growth.

Louise Doyle, Founder & CEO of needi, breaks down what corporate gifting truly means, why it’s more than just a nice gesture, and how investing in this approach for your business can pay off.

What is Corporate Gifting?

Corporate gifting involves the selection and distribution of thoughtful gifts to clients, employees, partners, or potential business prospects. Unlike generic, copy and paste marketing items, effective corporate gifts are personalised and aligned with your employee’s needs and your brand’s values. These gifts can range from sustainable and locally sourced products to high-quality branded merchandise or bespoke experiences. The key here is to ensure that each gift carries a personal touch and reflects the identity of your company.

So, what is the strategic value of corporate gifting?

Strengthening relationships

The heart of corporate gifting lies in nurturing relationships. By demonstrating genuine appreciation, your brand can build trust and loyalty among clients, partners, and employees. Thoughtful gifts remind recipients that your brand values their contribution and partnership, creating a sense of belonging and enhancing business relationships.

Studies indicate that 66% of recipients can recall a brand name one year after receiving a promotional gift (Soocial), highlighting the effectiveness of corporate gifting in enhancing long-term brand recognition.

Enhancing brand image and reputation

A well-executed corporate gifting strategy shows that your brand is considerate and goes above and beyond. This thoughtful approach boosts your brand’s reputation as it showcases your commitment to quality and attention to detail.

Companies known for their generous and thoughtful gifting, such as luxury brands that offer exclusive products or startups that send bespoke items representing their unique culture, often benefit from a positive perception that can set them apart in competitive industries.

Increasing visibility

Strategic corporate gifting is an effective way to spread brand awareness. Items that are memorable, useful, or visually appealing can serve as constant reminders of your brand. Branded merchandise, for example, not only delights recipients but also increases your brand’s visibility when used or displayed in public settings. This subtle form of advertising helps to keep your brand top of people’s minds, without the need for expensive advertising on time-consuming marketing efforts.

Fostering employee engagement and morale

In 2024, it’s so important to show appreciation to employees, the past few years have really disturbed employee morale. Recognising milestones, achievements, or even significant life events through well-chosen gifts can boost morale, enhance workplace culture, and increase employee retention. When employees feel appreciated, their engagement and productivity rise by at least 14%, benefiting the overall business.

Why Does Corporate Gifting Pay Off?

Investing in corporate gifting may seem like an extra expense, but it’s one that pays dividends in the form of loyalty, retention, and brand advocacy.

Gifting, whether we like to admit it or not, has the unique ability to evoke positive emotions and thoughts. Interestingly, how you deliver a gift is also very important. The gift can be smaller in monetary value, but if it’s delivered with a nice message, it leaves a positive impact than say a more expensive gift without a nice message.  People remember how your brand made them feel, which in turn translates to increased brand loyalty.

A well-received gift can also lead to organic brand promotion. Clients and partners who feel valued are more likely to share their experiences or talk about your business when in conversation with others. In the age of social media, where working with influencers is so key to many brands’ reach and credibility, having your employees or customers as brand advocates is key.

Finally, personalised, sustainable, and thoughtfully chosen gifts signal that your brand is aligned with important values such as sustainability, diversity, and community support. This not only attracts like-minded clients but also reinforces trust among existing customers. It’s a win-win situation.

Sold on the idea? Here is how to implement an effective corporate gifting strategy

  • Choose gifts based on the recipient’s preferences, cultural background, and professional relationship with your brand.
  • Pick high-quality, meaningful gifts over generic items.
  • Aim to ensure that your gifts are consistent with your company’s values and mission.
  • Plan your gifting to coincide with special occasions, milestones, or holidays that are significant to your recipients, it’s all about timing!

Corporate gifting, when done right, is much more than an act of kindness – it’s a strategic move that can elevate your brand’s reputation and expand its reach. At needi, we are dedicated to helping businesses make impactful choices that reflect their values and strengthen internal and external relationships. Remember, the gift of giving is one that keeps on giving – for your brand, your partners, and your employees.

Louise Doyle, Co-Founder of needi
professional social network concept connected human figures representing business relationships and networking

Gender-Segregated Networking is Dangerous for Growth

By Lee Higgins, founder of Diverse Talent Networks

Networking has changed. It is no longer a white male-dominated exercise taking place on a golf course or in a pub. Of course, that kind of networking does still exist but a new kind of networking is taking over. Thankfully, networking is moving towards a more gender-neutral and comfortable experience for individuals from all backgrounds and races. As the founder of Diverse Talent Networks, I have worked hard to ensure this change happens and that this kind of networking movement gathers momentum and helps more organisations realise their potential. However, we are still hearing that female gender segregation is a big part of networking and, whilst it appears to be done for all the right reasons, it can also be unhelpful for women in the workplace.

Despite women being natural networkers, a 2023 study found analysis of more than 1,100 companies shows that women hold just one-quarter (25.1%) of senior management or leadership roles. That figure is up slightly from 24.0% in 2022 and 23.0% in 2021. So what is the problem? We know that when women leave the workforce to have children, there can be difficulties coming back to work and juggling a main caring role alongside a fast-paced full-time job. We know that sometimes, a lack of flexibility can contribute to this. We know that the UK has the highest childcare costs, making a return to work for some females impossible. However, for those who stay, career progression often doesn’t follow the same trajectory as their male counterparts. Part of the problem may be that women say that they are having to fight against unhelpful segregation when it comes to women-only networking groups.

Undoubtedly, women-only events are valuable at some level, but they also reinforce gender segregation. Many of the senior women in organisations that DTN works with know that building networks need to be across gender lines for true career advancement. Exploring the real reasons behind this hesitation in organisations to change is important. Women-focused events, mentorships and professional organisations can be brilliant avenues for women to connect and advance their careers, but they aren’t enough, and as CEOs and leaders, we must ensure that gender division does not muddy the waters of inclusivity and diversity when advancing careers and hiring talent.

One of the biggest challenges highlighted by professional women is the pervasive myth of meritocracy. Many women who enter the workforce believe that career advancement is solely a product of hard work and talent. However, as they progress, many find that simply “keeping your head down” and excelling in their roles does not guarantee promotion. We know that success in many industries relies heavily on networks, alliances, and sponsorships—connections that women may not naturally have access to if they remain isolated within gender-specific groups. The reality is that much of professional advancement hinges on “who you know,” which is a problem if you cannot access influential leaders, who are generally men, as you are restricted by echo chambers.

Networking is the new way of recruiting. We know that the traditional way of recruiting is outdated and often allows bias. It is still there as a way to introduce people, to facilitate promotion in some cases and to connect, but the way it’s done is different. At DTN, we often work with law firms and large corporations.  We unpick hiring strategies which are holding organisations back in terms of diversity and inclusivity. Taking networking away from the traditional arenas of the pub and the golf course is important. Instead, we look at modern types of networking that are inclusive. Those strategies include working out which members of the organisation can serve as advocates, mentors, and sponsors and who we think in or out of the organisation can make a difference to another. We all need allies, and those allies shouldn’t be gender specific.

What does non-gender-specific networking look like? It is about creating inclusive spaces where people of all genders can connect, share ideas, and build professional relationships without gender-based biases or barriers. It is about thinking about communication in a non-gender-specific way, so think about neutral language. It includes but is not specific to ensuring events and spaces represent all genders, that one gender does not dominate the discussion and that topics include everyone and are not skewed one way or the other.

While women-focused networks provide valuable support, the risks associated with echo chambers should not be ignored. Encouraging cross-gender networking, fostering supportive relationships among women in senior roles, and advocating for a more inclusive culture can help mitigate these risks. Success in the professional world is not achieved in isolation; it is a collaborative process that requires allies across all levels and genders. By breaking down the walls, women can access broader networks, gain critical sponsorship, and build the relationships necessary for true career advancement.

This article is written by Lee Higgins who is the founder of Diverse Talent Networks. He set DTN up after 23 years in recruitment and executive search which saw him overseeing over 900 projects globally in M&A, private equity, asset & wealth management, energy and consulting. Lee set up DTN to help organisations engage talent from all backgrounds through the power of networking. Lee endeavours to create a future where talent wins.

Why Corporate Travel Management Matters: Streamlining Business Travel for Success

Why Corporate Travel Management Matters: Streamlining Business Travel for Success

Managing business travel has evolved into a sophisticated process that drives efficiency and success within companies of all sizes. The complexities of organizing travel plans, securing cost-effective bookings, and ensuring compliance with company policies require more than just a few simple steps. Corporate travel management (CTM) integrates these tasks, allowing businesses to streamline operations, boost productivity, and enhance employee satisfaction. Here, we dive into the key reasons why effective CTM matters and how it impacts a company’s overall success.

Efficiency and Cost Control in Travel Planning

In business, time and money are valuable assets. With a structured travel management program, companies can centralize and standardize travel planning, leading to better control over expenses. Professional travel managers or agencies specializing in corporate travel management can negotiate favorable rates with airlines, hotels, and car rental companies, ensuring that businesses receive the best possible deals. This centralized approach not only reduces costs but also enhances transparency, allowing companies to track and analyze travel spending in real time.

Moreover, corporate travel management software simplifies the booking process, eliminating manual tasks and reducing the time employees spend coordinating travel details. By automating these tasks, businesses enable their teams to focus on more strategic work, leading to greater productivity and efficiency.

Enhanced Safety and Risk Management

Employee safety remains a top priority for any company, especially when travel is involved. A comprehensive corporate travel management system provides the tools to monitor and respond to risks. Companies can set protocols for potential emergencies, such as natural disasters or political unrest, ensuring that employees receive assistance quickly and efficiently.

Many CTM providers also offer 24/7 support, which becomes invaluable in unpredictable situations. Real-time tracking systems allow businesses to know their employees’ whereabouts and keep them informed of potential risks. This focus on safety helps employees feel secure, knowing their company has their back, which in turn boosts morale and engagement.

Policy Compliance and Control

Corporate travel management enforces company policies consistently, ensuring that all travel bookings and expenses align with set guidelines. With a streamlined policy in place, companies reduce the risk of unauthorized expenses or last-minute travel upgrades. Automated systems can flag bookings that exceed the approved budget or stray from preferred travel providers, giving companies greater control over travel spending.

By adhering to a structured travel policy, companies achieve higher compliance rates, reducing financial discrepancies and creating a standardized experience for all employees. This consistency enhances budget predictability, as companies can anticipate and allocate funds accurately without the risk of unexpected travel expenses.

Improved Employee Experience and Productivity

Traveling for work can be exhausting, especially when schedules are packed, and plans are disorganized. Corporate travel management aims to make travel experiences as smooth as possible, giving employees a greater sense of ease and satisfaction. From booking preferences that consider employee needs to 24/7 support, CTM enhances the overall travel experience.

A positive travel experience contributes to employee productivity by reducing stress and minimizing travel-related disruptions. Companies that prioritize efficient travel arrangements empower their employees to focus on their work without the distraction of logistical issues. A seamless travel experience fosters loyalty and job satisfaction, leading to a more motivated and engaged workforce.

Data-driven Decisions and Strategic Insights

A structured corporate travel management system offers access to valuable data that can drive informed decision-making. Through comprehensive reporting tools, companies gain insights into travel patterns, spending trends, and the effectiveness of preferred vendors. This data empowers businesses to make strategic adjustments, optimizing travel budgets and identifying potential areas for improvement.

Companies can also use these insights to enhance negotiations with vendors, tailoring agreements to better meet their needs. With data-driven decision-making, businesses gain a competitive advantage, refining their travel programs for maximum efficiency and value.

Conclusion

Corporate travel management isn’t just about booking flights or hotel rooms; it’s a strategic approach to maximizing resources, protecting employees, and enhancing productivity. By implementing a comprehensive CTM program, companies gain control over travel costs, prioritize employee safety, and improve the overall travel experience. The result is a streamlined process that fosters business success and a happier, more engaged workforce.

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Highlighting Alchemy Crew Ventures’ Dedication to its Craft

Madalina Preda’s expertise lies in supporting and cultivating high-impact ecosystems across education, insurance, healthcare, and deep tech sectors, where cutting-edge technologies drive transformative change through servant leadership. Her journey spans academia, life sciences, finance, insurance, automotive industries, and alternative mobility solutions across 8 countries.

Madalina’s unique trajectory through academia and industry has shaped her into a thoughtful innovator. While teaching modern British and American literature across European universities, she resonated deeply with F. Scott Fitzgerald’s words: “Books are like brothers and I am an only child.” This academic foundation fostered a nuanced understanding of diverse perspectives and emotional intelligence, echoing the timeless wisdom: “whenever you feel like criticising anyone, just remember that all the people in this world haven’t had the advantages that you’ve had. Reserving judgments is a matter of infinite hope.”

During her academic years, she mastered the power of storytelling and embraced continuous learning – skills that define her leadership approach. Her expertise helps entrepreneurs craft compelling investor pitches, transforming ideas into narratives of opportunity and impact. As Reid Hoffman, Co-Founder of LinkedIn, notes, “The best pitch decks don’t just present data; they tell a compelling story about opportunity and potential.”

While researching her comparative literature thesis, she explored how storytelling and mythology fortify cultural resilience, exploring their role in shaping the collective subconscious during times of oppression in Ireland and Transylvania. By examining these narratives, she uncovered the power of stories to preserve identity, inspire hope, and unify communities in the face of adversity.

While at Corning Inc., Madalina learned three crucial lessons about innovation. First, collaboration – between corporations and startups – sparks groundbreaking innovations, as evidenced by Corning’s pivotal contributions to Thomas Edison’s lightbulb and the iPhone. Second, innovation requires serndipity, disciplined processes, and patient capital. Third, the long-term impact of innovation is profound and changes people’s lives: Corning developed Pyrex cookware, TV tube glass, the hair-thin glass strands forming the internet’s backbone, and Gorilla Glass, now used in over 8 billion devices worldwide.

While working for LeasePlan Corporation (currently Ayvens Corporation) Madalina led the transformation in customer experience for the automotive and leasing industry during Europe’s shift to electric vehicles (EVs), with Scandinavia and the Netherlands spearheading adoption and expansion into Central and Southern Europe. Her focus was on working with the global organistaion on adapting traditional processes to meet the unique demands of a transition industry, including EV-specific assets, safety standards, and service models, while tackling the complexities of insuring new vehicle types. This transformation required close collaboration across internal stakeholders, driving an organizational culture shift to embrace sustainability and innovation.

These efforts involved navigating regulatory landscapes, developing charging infrastructure, and aligning with the evolving expectations of eco-conscious customers. Under her leadership, the organization positioned itself at the forefront of a sustainable, tech-driven future, setting a new industry benchmark in a rapidly changing market.

As Head of Startegic Partnerships for Innovation Department at NN Group, she led the Startegic Partnerships team, its daily operations and build strategic relationships with global Venture Capital partners. This exposure has provided deep insights into how funds and LPs invest in innovation, what VCs look for in startups, and how they differentiate successful ventures from those that falter.

Madalina Preda
Madalina Preda

By engaging closely with top investors, fund managers, and entrepreneurs, she remains at the forefront of industry developments. A committed advocate for growing the insurtech and fintech ecosystems across Europe and the U.S., she champions innovation through high-impact projects in both Dutch and international markets. Her collaboration with fintech thought leaders in the Netherlands has further strengthened partnerships between startups and industry incumbents, fostering a dynamic environment for growth and innovation. She has managed relationships with global Venture Capitals in innovation hubs such as London, Barcelona, LA, Madrid, Amsterdam, and San Francisco.

She has spearheaded the establishment of innovative healthcare and elderlycare platform services through strategic partnerships in the Netherlands, Spain, Greece, Romania, Poland, Turkey, and Hungary. To strengthen internal collaboration ion inovation, she has build a the Innovation Partnerships Community of Practice.

Her commitment to diversity is evident in her efforts to elevate female representation in both Venture Capital and entrepreneurial landscapes, supporting more female investors and entrepreneurs. Recognized by Femtechnology as a thought leader in femhealth, she has championed innovation and investment in femhealth, elderly care, and broader healthcare sectors. A strong advocate for impact investing, she actively supports initiatives that close the insurance gap, foster climate resilience in insurance, and promote the transparent and ethical implementation of AI.

As she notes, innovation and impact are realized when stakeholders unite to share resources, ideas, and a vision for transformative change. As a seasoned insurance and technology leaders, Sabine VanderLinden and Madalina have joined forces through Alchemy Crew Ventures to drive transformative innovation in the InsurTech industry. This powerful partnership represents a convergence of exceptional expertise, visionary thinking, and complementary skill sets that positions them at the forefront of a rapidly evolving landscape.

Sabine VanderLinden brings over 25 years of deep industry experience to the table, having established herself as a thought leader in the InsurTech space. As the CEO and Venture Partner of Alchemy Crew Ventures, she has demonstrated a keen understanding of corporate innovation, venture capital, and the transformative potential of technology within the insurance sector. Her co-authorship of ‘The INSURTECH Book’ and recognition as a Most Influential CEO underscores her influential standing in the industry.

Complementing Sabine’s expertise, Madalina offers a unique global perspective, having navigated diverse industries spanning academia, life sciences, finance, insurance, and automotive across eight countries.

One of the key synergies between Sabine and Madalina lies in their shared commitment to fostering collaboration and building dynamic ecosystems. Sabine’s focus at Alchemy Crew Ventures on bridging the adoption gap between corporations and growth ventures through open innovation and design thinking aligns seamlessly with Madalina’s experience in building strategic relationships with global venture capital partners and championing innovation through high-impact projects.

The partnership further benefits from Madalina’s strong background in storytelling and communication, developed during her academic years and through her expertise in evaluating compelling investor pitches. This complements Sabine’s role as a thought leader and tech ambassador, enhancing Alchemy Crew Ventures’ ability to articulate its value proposition and engage effectively with stakeholders across the InsurTech ecosystem.

Both leaders share a deep passion for driving social impact and supporting diversity in the tech and insurance sectors. Sabine’s track record of supporting female-founded startups and diverse InsurTech leaders aligns perfectly with Madalina’s focus on empowering female investors towards creating meaningful social impact. Together, they possess the potential to amplify these efforts, fostering a more inclusive and equitable InsurTech ecosystem.

As the insurance industry witnesses rapid integration of advanced technologies such as Artificial Intelligence, Machine Learning, Internet of Things, and blockchain, Sabine and Madalina’s combined expertise positions Alchemy Crew Ventures to capitalize on these transformative trends. Their understanding of the applications of these technologies in automating underwriting processes, enhancing risk assessment, and personalizing insurance products will be crucial in driving innovation.

Moreover, Sabine and Madalina’s global perspective and experience managing relationships in innovation hubs across Europe and the US provide a strong foundation for Alchemy Crew Ventures’ international expansion. Their combined networks and insights into diverse markets can facilitate cross-border collaborations and knowledge sharing, which are essential for addressing global challenges in the insurance industry.

Sabine and Madalina
Sabine and Madalina

In a rapidly evolving landscape where InsurTech startups and traditional insurers are increasingly collaborating, the partnership between Sabine VanderLinden and Madalina through Alchemy Crew Ventures is well-positioned to play a pivotal role. Their ability to bridge the gap between established insurance companies and innovative startups can accelerate the adoption of new technologies and business models, transforming the industry’s trajectory.

California’s robust innovation ecosystem presents a particularly exciting opportunity for expansion. The state’s strong focus on sustainable technologies and its thriving InsurTech sector align perfectly with the vision for Alchemy Crew Ventures. By tapping into California’s network of research institutions, government agencies, and private enterprises, we can foster collaborations that drive innovation in areas such as AI-powered risk assessment, usage-based insurance models, and sustainable insurance solutions.

Alchemy Crew Ventures exists to bridge the critical gap between innovation and impact – a gap that often defines the success or failure of digital transformations. Its mission is to turn brilliant ideas into market-shaping realities, moving them from R&D into the mainstream to drive meaningful change in sectors like insurance and finance. It’s here to bring innovations to life in ways that redefine entire industries and unlock new possibilities for its many clients.

Alchemy Crew Ventures understands that true transformation requires more than technology; it demands a thoughtful balance of visionary innovation, pragmatic application, and deep market insight. “Our values – rooted in open innovation, collaborative ecosystems, and democratized knowledge – drive our work. These principles make us the partner of choice for organizations not only ready to adapt but to lead.”

For senior leaders in financial services and insurance, the path to digital transformation is complex and daunting. They visit Alchemy Crew Ventures not for ideas alone but for results – market-ready solutions that tangibly elevate their businesses. Its clients need more than a roadmap; they need a partner who can transform strategic ambition into concrete success.

What sets Alchemy Crew Ventures apart is its unique integration of corporate venturing, strategic expertise, and operational execution. Where others propose theories, Alchemy Crew Ventures delivers. Its methodologies, grounded in open innovation and validated through real-world testing, focus relentlessly on translating digital potential into measurable outcomes.

Alchemy Crew Ventures is driven by its people – seasoned industry experts, innovation specialists, and digital transformation strategists who blend rigorous analysis with bold problem-solving. Its culture is a fusion of scientific precision and creative vision, designed for professionals who are as comfortable in boardrooms as they are in startup spaces. This balance allows us to speak the languages of both traditional finance and digital disruption.

The financial services and insurance industries are in a period of radical transformation. Traditional models are being dismantled by technology, evolving customer expectations, and new market entrants. Alchemy Crew Ventures doesn’t see this as chaos; it sees it as fertile ground for innovation.

The company is focused on three key pillars for the future: the democratization of advanced technologies, ecosystem-centered business models, and scalable innovation frameworks. Its role is to guide organizations through these shifts, helping them maintain a competitive edge in an evolving landscape.

Alchemy Crew Ventures believes the future belongs to those who can bridge innovation with implementation. Its vision extends beyond consulting; Alchemy Crew Ventures is leading a movement toward more practical, scalable, and actionable approaches to digital transformation. It’s not waiting for the future to arrive – it’s actively shaping it.

Consider Alchemy Crew Ventures your guide in the digital revolution – armed with proven expertise, robust methodologies, and a relentless focus on impact. It empowers organizations not just to keep pace with change but to lead it, redefining what’s possible in financial services and insurance.

needi’s founders - Steph Scoles (left) and Louise Doyle (right)

Manchester-Based Female-Founded Startup Needi Raises £1.4 Million in Seed Funding to Revolutionise Corporate Gifting with AI-Powered Solutions

A Female-Led Tech Success Story Breaking Barriers in Fundraising

needi.co.uk, a female-founded tech startup that specialises in sourcing unique, sustainable corporate gifts and branded merchandise from local, independent businesses, has raised £1.4 million in funding, despite the challenges faced by women in venture capital fundraising.

The latest round, which closed in June 2024, secured £895,000 ($1.18M) from prominent investors such as Clarendon Fund Managers and Techstart Ventures, solidifying needi’s position as a rising star in the tech space.

The funding will enable needi to continue its rapid growth trajectory, equipping the company to meet the high volume of orders it has received for the Christmas season and ensure timely, efficient delivery for its clients.

needi’s impressive fundraising has been backed by angel investors who are leaders in the tech industry; including exited tech founders, EY partners, and senior executives from top tech companies. These investors not only provide capital but also offer strategic insights to fuel needi’s growth.

Founded in 2021 by Louise Doyle and Steph Scholes, needi’s journey to securing investment has not been without its challenges. Only 1.4% of all UK venture capital goes to female-only teams, according to the British Business Bank, which makes it even more remarkable as Doyle and Scholes were both balancing the rigours of fundraising with pregnancy and motherhood. 

Louise Doyle, co-founder of needi, said: “We’re incredibly proud of what we’ve achieved so far given the barriers that female founders face when fundraising.  This investment will not only enable us to grow but also to continue our support of local, independent businesses and sourcing sustainable corporate gifts and branded merchandise.”

needi is reshaping the corporate gifting and branded merchandise industry by sourcing from local independent businesses, helping them thrive in markets dominated by large corporations. needi has already generated over £1M in sales for local businesses and is working with major clients including Meta, Spotify, Intuit QuickBooks and Amazon.

With its unique blend of AI-driven technology and human expertise, needi ensures that its corporate gifts and branded merchandise align with clients’ ESG and sustainability goals, offering a socially conscious alternative to traditional corporate gifting.

Claudine Owens, Investment Manager at Clarendon Fund Managers, said:

“Needi’s seamless, tech-driven solution to sourcing high quality, unique gifts has the potential to revolutionise corporate gifting strategies.

“I am delighted to be working with both Louise and Steph on the exciting journey ahead.”

Studies from the British Business Bank indicate that female-led startups generate 20% more revenue per pound invested compared to their male-led counterparts, highlighting the financial strength of businesses like needi.

For more information or to try needi’s gift finder, click here.

Business woman giving a speech in a boardroom meeting

How to Lead Your Organisation Through a Customer Experience Transformation

By Ian Nicholls, CEO of Explic8

No matter your industry, delivering exceptional customer experiences should be a top priority for every business. If you fail to meet rising customer expectations, your company is at risk of being left behind but, by embracing customer experience [CX] transformation, you can not only gain a competitive edge but also build long-term customer loyalty and brand equity.

A customer experience transformation goes far beyond just tweaking processes or adding a few new tools. It involves rethinking the way your entire organisation interacts with customers, from the first touchpoint to long after the sale.

Here’s how to lead your organisation through a successful customer experience transformation.

Start with the customer journey

To build a truly customer-centric organisation, you first need to gain a deep understanding of the entire customer journey. This involves identifying pain points, recognising where expectations aren’t being met, and pinpointing opportunities to exceed customer expectations.

According to PwC, one in three customers will leave a brand they love after just one bad experience. So, it’s essential to invest in customer journey mapping tools and conduct thorough customer research.

Additionally, implementing real-time feedback mechanisms can help your business stay in tune with evolving customer needs, ensuring you can adapt and respond quickly.

Create a cross-functional customer-centric culture

Customer experience is everyone’s job, and not just the responsibility of your customer service or marketing teams. For a CX transformation to truly be successful, you need to have buy-in and participation from all departments, from HR to finance and product development.

Operational excellence can help with cross-functional collaboration by ensuring processes are streamlined, aligned with customer needs, and capable of being executed efficiently across departments.

Encourage collaboration and break down barriers by holding regular cross-departmental workshops and aligning on shared CX metrics. In addition, empower employees at all levels to take ownership of the customer experience, ensuring everyone understands their role in delivering exceptional service.

When each department works in harmony towards a common CX goal, it creates a unified, customer-first culture that drives long-term success.

Leverage technology to enhance CX

Technology is one of the driving forces behind a successful CX transformation, and digital tools like CRM systems, AI-driven analytics, chatbots, and self-service portals can enable your company to deliver faster, more personalised services, improving efficiency and customer satisfaction.

However, technology alone isn’t enough. It must be seamlessly integrated into the broader CX strategy and aligned with human interactions to create a truly cohesive and frictionless experience for your customers. The key is to ensure technology enhances, rather than replaces, the human touch.

Invest in the right tech stack, focusing on tools that support automation, data collection, and personalised engagement. By doing so, you can empower your teams with the insights and capabilities they need to respond to customer needs more effectively.

Invest in employee training and engagement

Employees are the frontline of your customer experience, and when they are engaged, empowered, and equipped with the right skills, they are more likely to deliver exceptional service.

According to Gallup, companies with highly engaged employees see 21 per cent higher profitability, 17 per cent more productivity, and 10 per cent higher customer ratings. This highlights the importance of providing ongoing CX training for employees, covering everything from communication skills to empathy training and technical product knowledge.

In addition, create feedback loops where employees can share insights on customer pain points, as they often have the most direct connection to customer needs.

Data-driven decision making

To drive continuous improvement in customer experience, your business should leverage data to make informed decisions. Customer feedback, survey results, sales data, and behavioural analytics provide invaluable insights into areas where your customer experience is thriving and where there’s potential for improvement.

Establish a system for collecting, analysing, and acting on customer data. Implement feedback tools such as Net Promoter Score [NPS] surveys or Customer Satisfaction [CSAT] surveys to gather actionable insights, and then use that data to refine and optimise your processes.

According to PwC, 59 per cent of customers will stop doing business with a company after multiple bad experiences. This makes it crucial to continuously assess the customer journey and take proactive steps to improve every touchpoint.

Data-driven decisions enable you to stay ahead of customer expectations and build long-term loyalty.

Empathy and personalisation are key

Today’s consumers expect brands to not only understand their needs but to anticipate them. They want relevant content, offers, and interactions at every touchpoint, and this requires both human empathy and sophisticated data systems.

Use customer data to create personalised experiences across all your channels, whether that’s through personalised email campaigns, dynamic web content, or tailored recommendations.

Personalisation efforts are not only appreciated by customers but are also proven to drive results. According to Epsilon, 80 per cent of consumers are more likely to purchase from a brand that offers personalised experiences. By integrating empathy with data-driven personalisation, you can build stronger connections with your customers and create a more impactful, memorable brand experience.

Measure and continuously improve

CX transformation is an ongoing journey, and the most successful businesses are those that commit to continual assessment, optimisation, and improvement.

Whether it’s improving response times, streamlining processes, or addressing customer feedback, creating a culture of continuous improvement will ensure your organisation doesn’t stagnate.

Establish key performance indicators [KPIs] related to customer experience, like customer satisfaction scores, customer lifetime value, and first-contact resolution rates, and monitor these metrics regularly.

Final thoughts

To successfully lead your business through a customer experience transformation, you must have a clear vision, a well-defined strategy, and flawless execution.

Prioritise empathy, collaboration, and continuous improvement to ensure your company not only meets but exceeds customer expectations. This approach will create a stronger, more resilient organisation, positioning you for sustained, long-term success.

By embracing a customer-first mindset and aligning every part of your business around delivering exceptional experiences, you’ll distinguish your brand while building deep customer loyalty.

This, in turn, will transform your customers into passionate advocates who champion your business for years to come.

Ian Nicholls

Navigating the New Landscape of Work: A Blueprint for Optimising Team Performance

The Imperative for Effective Team Development

In today’s fast-evolving work environment, effective team development is crucial. Traditional training methods, focused on theoretical knowledge, are insufficient for modern challenges. Rob Shaw, co-founder of Meta Team, advocates for transforming team development from episodic events to continuous, experience-based learning. By embedding learning into daily work, teams can overcome ingrained behaviors and achieve exceptional performance.

The New Landscape of Work: In-Person, Hybrid, and Virtual

Data from the UK’s Office for National Statistics (ONS) reveals a productivity challenge linked to remote work, with productivity in London dropping 2.7% between 2019 and 2022. While post-COVID, there’s been a push for more in-office work to address these issues, a 2024 PwC report shows hybrid workers feel more productive and included. This raises a key question: how can organi​sations unlock potential across different working models?

Limitations of Traditional Learning Methods

Old habits are hard to break. Whether it’s ineffective virtual meetings or familiar in-person workflows, teams often revert to inefficient patterns, especially under stress. Meta Team believes traditional learning methods are insufficient for tackling these ingrained habits. On-demand courses and webinars may increase knowledge, but they rarely change daily behavio​urs. Research indicates that only 10% of what’s learned through these channels is applied in the workplace.

Four Key Strategies for Team Leaders

Prioritise Experience-Led Learning

Leaders must focus on experiential, immersive learning rather than theoretical knowledge. “Learning by doing” promotes real-world application and continuous feedback, ensuring teams develop the habits necessary to succeed in today’s dynamic work environment.

Unlock Potential from Within

True learning is not about pouring knowledge in, but activating existing potential. Leaders should guide teams through gradual, self-driven change—much like physical therapy—to foster sustainable, long-term growth.

Use Impactful Nudges to Change Familiar Patterns

Teams often fall back into old patterns due to ingrained behaviors. Rather than radical change, leaders should focus on small, strategic nudges that gently stretch the team’s boundaries without overwhelming them.

Embrace Team Coaching as a Path to Mastery

Coaching should be viewed as a tool for growth, not remediation. Leaders who embrace coaching can model openness to feedback and a commitment to continuous improvement, creating a culture where growth is expected, not feared.

A New Blueprint for Effective Team Learning

In the era of hybrid, virtual, and in-person work, traditional learning methods no longer suffice. Teams must adopt experiential learning that’s embedded in their daily routines. By focusing on practical application, peer support, and continuous reinforcement, organi​sations can foster lasting change, improving productivity, engagement, and cohesion. Team development is not a cost—it’s a strategic investment in sustained growth and success.

Rob Shaw, co-founder of Meta Team, is an expert in team development and performance optimisation. He has coached global teams at Aviva, HSBC, Unilever, and Vodafone, and many more helping organisations strengthen the habits that drive growth, culture change, and improved performance.

Collaborating with top consulting firms and psychologists from Harvard and McKinsey & Co., Rob’s research has focused on how underlying habits impact team success. His methods have been tested and refined with over 1,200 teams.

Essential Cyber Security Measures: Native Backup and Recovery Guide  

Essential Cyber Security Measures: Native Backup and Recovery Guide  

Today, where data is a critical asset for businesses, securing information has become paramount. With increasing cyber threats and system failures, companies face high risks of data loss, breaches, and system interruptions. This situation is especially significant as more businesses adopt cloud-based infrastructure, making the need for robust backup and recovery mechanisms essential. Properly implemented native backup and recovery measures ensure that data remains safe, accessible, and recoverable even during an attack or technical failure.

This guide highlights essential security measures in native backup and recovery, focusing on best practices to secure business data.

Understanding Native Backup and Recovery 

Native backup and recovery refer to data protection solutions built into cloud infrastructure or a company’s existing IT ecosystem. Unlike traditional backups, which often involve external servers or third-party storage devices, native solutions integrate directly within a company’s infrastructure, offering advantages like faster recovery times, improved data loss prevention, and improved security. This close integration also reduces the complexities of relying on multiple vendors, streamlining data management processes and enhancing cybersecurity.

Furthermore, native backup and recovery systems are essential for organizations that operate primarily in digital environments, particularly those with hybrid or multi-cloud setups. These solutions enable companies to back up data in real time, store information within the cloud itself, and retrieve it instantly as needed.

Aside from protecting data from breaches and data backup, native backup and recovery systems aid in regulatory compliance, business continuity, and customer trust. Many organizations are turning to specialized solutions to optimize security and ensure seamless recovery. For instance, investing in systems specializing in cloud native backup and recovery can be an excellent idea, as they integrate deeply with cloud systems to provide seamless and scalable data protection.

The Role of Cloud Native Backup in Cybersecurity 

With cybersecurity threats becoming more sophisticated, businesses must adopt data security strategies responsive to emerging risks. Cloud-native backup and recovery systems bolster cybersecurity by providing enhanced protection through rapid data restoration, limiting the impact of attacks or technical malfunctions.

Unlike traditional on-premises backups, cloud-native solutions benefit from cloud providers’ inherent security features, such as:

  • Data Encryption: Cloud providers employ end-to-end encryption to protect data both in transit and at rest. This ensures that the data remains unreadable to unauthorized users even if a breach occurs.
  • Automated Backups and Snapshots: Regular backups can help reduce the risk of data loss. Cloud-native backup systems can automate backup schedules, creating multiple snapshots across different points in time.
  • Multi-Factor Authentication (MFA): This adds an extra layer of security by ensuring that only authorized personnel can access sensitive data.

With these features, businesses can protect their sensitive data and other digital assets more effectively.

Key Cybersecurity Measures in Native Backup and Recovery 

Establishing a native backup and recovery strategy involves implementing various cybersecurity measures aligning with industry standards and specific organizational needs. Here are some key considerations:

Implementing Zero-Trust Architecture 

A zero-trust security model requires all users and devices are verified before accessing the network or data, regardless of whether they are inside or outside the organization’s perimeter. By deploying zero-trust principles in backup and recovery systems, companies limit access strictly to verified personnel, minimizing insider threats and accidental leaks.

This model is particularly effective in native backup and recovery systems, where controlling access to backups is crucial. Zero-trust architectures monitor access in real-time, issuing alerts for any unusual behavior or unauthorized attempts to modify or access backed-up data.

Encryption and Secure Data Transfer 

Data encryption is a fundamental component of any cybersecurity strategy. When backing up data, encryption ensures that information remains unreadable to unauthorized parties during transfer and stored in backup locations. Implementing robust encryption standards enhances the cloud security of backup files.

Furthermore, secure data transfer protocols, like HTTPS and SSL/TLS, can help prevent interception during data transfer to backup systems. This measure is especially important in cloud environments, where data must frequently move across various points within the infrastructure.

Regular Security Audits and Vulnerability Assessments 

Regular security audits are essential in detecting vulnerabilities within the backup and recovery system. Audits reveal weaknesses in the infrastructure, such as outdated software, unpatched security flaws, and ineffective access controls. Conducting these assessments routinely can help address potential security gaps before cybercriminals exploit them.

In addition to audits, vulnerability assessments identify and resolve specific risks within the system. By simulating potential cyber attacks, companies can determine how their backup and recovery systems hold up under different threat scenarios and make necessary improvements.

Automating Backup and Recovery Processes  

Automation is a critical asset in cloud-native backup and recovery, providing a more reliable means to back up data and retrieve it in the event of a disaster. By automating backup processes, companies can reduce human error and ensure that data is consistently backed up according to established schedules. Automated processes also offer faster recovery times, which are crucial in mitigating downtime during cyber incidents.

Role-Based Access Control (RBAC) Implementation  

Role-Based Access Control (RBAC) restricts access to sensitive data based on user roles, ensuring that only specific personnel can view, edit, or retrieve backup files. With RBAC in place, companies can segment data access according to departments, roles, or levels of seniority, minimizing the risk of insider threats or accidental data exposure.

For instance, a native backup and recovery system configured with RBAC will allow IT administrators to access and manage backups while restricting the same privileges from other departments. This hierarchical access structure limits potential damage if user credentials are compromised.

Conclusion 

Implementing native backup and disaster recovery systems is foundational in establishing a robust cybersecurity framework. By keeping the information mentioned above in mind, organizations can enhance data security, streamline backup processes, and protect sensitive information from cyber threats. With a strong backup and recovery strategy, companies can ensure data integrity, maintain compliance, and reinforce customer trust in an era where data security is paramount.