Businesswoman Stands To Address Meeting Around Board Table

Leading With Kindness Is Better For Business

Nice guys always finish last. Not true, says Joanna Knight OBE, Group CEO of Moneypenny, the UK’s leading provider of outsourced communications, a company consistently recognized as a Great Place to Work.

This statement applies to business, love, life, sport, so many things. Just because it is a well-known saying; does it actually mean that it is true? For me, it isn’t, especially in the business world.

Some would say that as a leader, you can’t always be nice, sometimes you have tough decisions to make and sometimes you are not going to be liked. They don’t have to like you; they have to respect you. Rubbish. Nice leaders do exist. And nice leaders can finish first.

Sometimes you need to be the good guy and sometimes you need to be the bad guy. However, you can always lead with kindness. In a short-term, Wolf of Wall Street world those who are not concerned with anyone else will win. They will get there quicker through cheating, manipulation and using people because they won’t need them again. And, because people are generally nice themselves, they will probably get away with it. In the short-term.

In the long-term, however, you need reputation, relationships and trust. And if you want people to trust you, you need to treat them well. It’s not a short-term strategy but it is an extremely powerful one and it is a sustainable one.

Leadership takes on many forms and definitions but there is always room for the nice guy. It doesn’t mean that you are a pushover, and it is not a weakness. Here are some traits a kind leader express:

People-powered

Nice guys think about how their people want to work, what motivates them and what inspires them. They focus on who the individual is and how they can help them to become the best that they can be. They acknowledge that people have a life outside of the office, other responsibilities and embrace them as a whole. They create a safe environment for their people to excel. And when they see that you care for them, they will go the extra mile for you.

Happy people make the world go round. And in focusing on people, you are showing that you understand them, that you empathise with them and that you value them. Compassion is a key trait for any leader. Productivity will fluctuate and things will go wrong. (Sometimes the best lessons are learned from mistakes.) But instead of pointing the finger of blame, find out why and ask how you can help. It is about empowering your people and taking a step back, creating a sense of responsibility and trust. It is about looking after your people physically and mentally, making work a place people actually want to go.

Open and authentic

No one is perfect. Holding your hands up and owning a mistake is just as important as the communicating and congratulating your people for their successes. In doing so you are being authentic and open, you are demonstrating strength, courage, and respect.

Nice guys lead with openness and authenticity. They do not know everything. That is why they employ awesome people. They understand, listen, and hear. They praise a good job and give credit where credit is due. And in doing so they show that they value their people and give them more confidence and connection to the role that they own.

Being open and honest in any organisation is important.  As a leader you should be able to share how you are feeling and how things are going clearly and without fear. It is about being clear about what you know, what you are planning and what it means for people, in a way that your audience will understand.

Walk the talk

Do what you say you are going to do. Don’t say one thing and do another. Or have one rule for one and another one for everyone else. Nice guys lead with purpose, they live and breathe the talk and in doing so, their people respect them, and trust them more. There is always room to be kind. It does not have to replace anything in your leadership toolbox, simply add value to what you already have there.

Nice guys don’t finish last. By leading with kindness, they elevate their team, establishing a robust and sustainable business model ready to tackle the challenges of a constantly changing business environment.

Joanna Knight
Two busy professional business people working in office with laptop computer

The Importance of Managing Expectations – Personally & Professionally

Setting and managing expectations is crucial for organizational success. It is a primary responsibility of any leader. While we may excel in this aspect with our employees, Joanna Knight OBE, Group CEO of Moneypenny, the UK’s leading provider of outsourced communications, says sometimes we need a reminder to look introspectively.

Managing expectations is a life skill that extends beyond the business world. Evaluating your management techniques and striving to improve them can benefit both your business and personal life. With a new season upon us, one focused on growth and rebirth, it’s the perfect time to take a step back and consider how you can better manage expectations in all aspects of your life. In this article, we’ll explore the importance of managing expectations and provide tips for improving your management techniques.

Setting expectations is good for business.

Setting and managing clear expectations is a basic tenet to success. And there is that five letter word that makes all the difference: clear. Expectations are what you build guidelines and goals from, so that you can empower your people but also give them ownership. If they are not clear, how can they understand what is required of them to realize goals? If you have not set clear, realistic expectations, you are not setting them up for success.

Clear expectations on the other hand, lead to happy people, improved performance, connection to purpose, and improved collaboration. If people understand what is expected of them and the purpose (how their contribution fits into the plan) then they have a stronger sense of connection and will put more effort into their tasks. If they are happy, they will approach their work with more confidence and satisfaction. If everyone in the business understands what is expected of them, then everyone is aligned and working towards the same thing.

Communication is crucial in setting and managing expectations.

Communication. Communication. Communication. That’s what it all comes down to. It is one of the building bricks of good leadership. Leaders need to be able to express ideas and share information with a whole host of audiences. Excellent communicators tend to be excellent leaders.

For some it will come naturally, others it requires work, either way it is something that every leader will need to reflect on throughout their career. The key is to develop your own self-awareness. Learn your strengths and weaknesses and analyze your decisions and emotions. Only when you are aware can you interact successfully and effectively with others.

Tips for setting and managing clear expectations.

Do not assume people know what is expected. This is where frustration on all parts lies and can be a key source of wasted energies. Say it clearly and reinforce it in words that your audience will understand. As individuals we are unique and that means that our perspective is unique, to lead and to collaborate we need to be able to express that in safety and in terms that are clear to everyone involved. It is about using a language that removes ambiguity, using short words to talk about tough topics and taking the time to ensure that expectations are understood. People should feel safe in their work environment to ask questions for clarity or to disagree (healthily!) with expectations of them. Expectations, like communication, are a two-way process.

Managing expectations of ourselves.

It is so often the case, that as leaders, we focus entirely on everyone else, setting them up to succeed. What we need to do is set aside time to apply the same principles to ourselves. We need to give our people all of the tools that we are able to so that they can make life work for them. And we need to do the same for ourselves. We need to look in the mirror. Not only will this help you, but it will help you to lead your people better too.

It is all very well aiming for the stars, being bold, trusting your gut (all topics that I have previously written about – links) but it also needs to be kept in check. Every day is not going to be your best day. You need to acquire the skills to ensure that you are self-aware enough to acknowledge this. Be clear on your leadership style, your strengths and weaknesses, and your purpose. Know who you are and what you stand for, then you can be authentic.

Set boundaries that not only help you define between realistic and unrealistic expectations, placed upon you or you place upon yourself, but also serve as a reminder that you need to recharge. Think about asking a peer to be a mentor, perhaps, or find your tribe with likeminded leaders who can provide moral and practical support. Everyone has a story to share of lessons learned and there is always something to be learned.

Never stop communicating and learning.

Setting and managing clear expectations is a two-way street. It is something that should be developed from the very beginning. Whether that beginning is your first day as CEO or a new hire’s first day, clear expectations need to be set and managed effectively. They also need to be reviewed so that they can evolve alongside the business.

In this two-way street, it is essential for leaders to take the lead. This involves looking at themselves first. It is important to realize the difference between what you want to do and what is possible, as well as what is realistic and what is unrealistic. Understanding these distinctions allows for personal growth, making you a better leader and manager. It enables you to navigate the ever-changing business landscape of the future and get things done effectively.

Joanna Knight
Friends People Group Teamwork Diversity

Creating A Place Where People Want To Work

Regardless of the industry or country, there has been a significant shift in the way we work and our work locations. We have smoothly adapted to a digital workplace, remote working, a return to the office, and a future that will likely incorporate a hybrid of all these approaches. Wherever you stand on the future of the office, collaboration and teamwork is imperative for a productive and successful business that will stand the test of time, says Joanna Knight OBE, Group CEO of Moneypenny, the UK’s leading provider of outsourced communications, a company consistent recognized as a Great Place to Work.

The power of your people.

For me, it is about creating a sense of unity whilst also celebrating people’s differences. As individuals we are unique, and we bring a whole scale of skills, experiences, backgrounds and perspectives with that. Bring these together with a common purpose or goal and the whole is greater than the sum of its parts. If you give people insight into how you are going to make it happen, not just the aim, then you invite them to think about it, giving ownership and they will work towards it too. Collectively taking people on the journey with you.

A teamwork culture empowers people, treats them as the individuals that they are and values that, harnessing this power to work better. It means creating an environment where people have a voice and feel comfortable to ask questions, raise concerns and share ideas. Individuals need to be supported and be supported for who they are, and they should be encouraged to become the best that they can be.

Create a clear, shared vision. Not simply one that is issued from management team level, sit down with people, discuss it, and agree the vision together. That way not only do you get feedback from all angles and perspectives, but also people feel a connection to the plan. It’s all about communication and not being afraid to ask and openly discuss what is not going well. If there is nothing going wrong, you are not looking hard enough!

Add that to a safe environment where people are heard and valued, and you can bring together a diverse group of people with individual yet complementary strengths and set them up to succeed. At the heart is cooperation and collaboration.

Not only does a culture built upon teamwork build cohesion and efficiency, but it also fosters innovation. A successful teamwork culture fosters diversity of thought, a can-do attitude and creativity, strengthening problem-solving and helping make better decisions, faster.

Furthermore, it provides learning opportunities, individually and collectively. Learning from their own mistakes and those of others when shared in a safe and supportive environment means fresh approaches, and new skills sets.

How to build a strong culture?

Teamwork needs to be an integral part of the DNA. It will only work if it is reflected in all that you do, your people, processes and culture. Walk the walk and talk the talk.

To create this there needs to be trust, excellent communication, and collaboration not only between all team members but all colleagues, managers and leaders. A sense that it is how we do things.

There needs to be a clear common goal, one that everyone understands and can strive for. Milestones can then be measured, contributions welcomed, and success achieved as a group. And when these goals are visible others can support them and contribute.

Diversity needs to be welcomed. It is where we find diverse and innovative solutions, and where we learn, which leads to better problem-solving, creativity and better results. Different views mean that you question any assumptions and bias, addressing stagnation in your working practices and improving collaboration, not to mention agility and innovation. No idea or opinion is a bad idea (within boundaries, of course).

That safe environment I mentioned previously is one where people have the confidence to air concerns and share ideas, good or bad, without judgement or fear. And that goes for anyone within the business, without hierarchy or pre-conceived barriers associated with job titles. Everyone is unique and should be valued as such.

In empowering people to become the best that they can be, a teamwork culture celebrates people’s own unique perspectives and achievements. From an informal thanks to a formal recognition from a manager the individual is valued and appreciated. And when you have a team or company full of people who feel recognised, you are harnessing the true power of your people.

One last thing. And one that is so often overlooked is fun. One of Moneypenny’s founding principles was to create a place where people wanted to work. It is reflected in all that we do, from our quirky offices to following our own path, to our approach to our people. We are all human. We all need to smile, enjoy ourselves and know when to stop. Creating a space to build relationships at work but that aren’t all about work, benefits everyone. It fosters collaboration, trust and support.

Why is it important to build a culture of teamwork?

We often view teamwork in a confined context, such as for a specific project or team. What we should do is see it as a crucial element in establishing a strong organisational culture, one that serves as the foundation of a business. By fostering a better work environment, a place where people want to work, we can cultivate a workforce that is more engaged, works better, and is more efficient. Most importantly, when the entire business works together, it becomes a powerful force.

Financing and Leasing Options for Heavy Machinery: Finding the Best Fit for Your Needs

Construction projects rely on heavy machinery for success. From excavators and bulldozers, this equipment forms the backbone of every successful endeavor. Yet, buying or leasing these powerful tools can be quite an investment. This comprehensive guide is intended to assist construction companies and finance managers to make informed decisions when purchasing or leasing heavy machinery.

Understanding Heavy Machinery Financing Options

Financing heavy machinery can be a complex, yet essential task for businesses that rely on these assets for operations. Various financing options are available, each providing distinct advantages and disadvantages, including equipment loans, leasing arrangements, and hire purchase agreements.

Construction companies can also obtain machinery through equipment loans provided by banks and financial institutions, with machinery serving as collateral against additional requirements such as deposits or agreements for additional security measures. Once paid off, ownership of the machine transfers outright.

Leasing

Leasing offers businesses another viable option to rent machinery over a specific period. Monthly payments tend to be lower than loans, often including leasing company maintenance services. Once their lease term has ended, businesses have the choice between purchasing or continuing leasing it from there or returning it altogether.

Hire Purchase Agreements

Hire Purchase is an alternative financial solution that combines elements of both loaning and leasing financing arrangements. Under an HPA agreement, businesses agree to make an initial deposit payment and then regular instalments over an agreed-upon time frame. Unlike leasing arrangements, which retain ownership until all payments have been completed by their lease company. HPA agreements offer more flexibility than traditional loans while simultaneously spreading costs over time.

Financing Pros and Cons

When looking to buy heavy machinery, financing options can have a dramatic effect on your company’s finances and cash flow. Each option provides its own set of advantages. Therefore, you must carefully consider which meets your business’s needs and budgetary constraints best. Some important considerations to keep in mind may include:

Cash Flow: Leasing or hiring purchases may offer more manageable monthly payments than loans, making them particularly effective tools for businesses operating with tight budgets.

Tax Benefits: Depending on the laws in your country, some financing options could provide tax breaks that reduce the overall cost of purchasing machinery.

Owned: Leasing agreements may result in ownership. This ownership can have significant benefits for businesses, such as trading up for newer models at the end of its useful lifespan.

Long-Term Costs: Leasing and hire purchase may lead to higher overall costs due to interest charges and fees compared with purchasing an asset outright.

Exploring Leasing Solutions

Exploring leasing options can offer businesses several distinct advantages when it comes to acquiring heavy machinery, especially those on tight budgets or seeking to protect capital. Leasing gives access to high-quality equipment without incurring substantial upfront costs associated with outright purchases. Instead, payments can be spread into manageable monthly installments for greater cash flow management and flexibility in financial planning.

Leasing offers numerous advantages to businesses. Lease agreements can be tailored specifically to the needs of each company’s business, with terms and conditions that can be altered according to the length or type of equipment required, as well as including maintenance service contracts to help ensure efficient operation during its lease period.

Leasing may offer tax benefits in certain jurisdictions, with lease payments usually qualifying as business expenses that reduce both taxable income and overall tax liabilities for companies leasing equipment, further increasing its attractiveness as a financing solution.

Comparing Financing vs Leasing Options

Businesses searching for new equipment must consider financing and leasing as potential acquisition methods, each approach providing benefits that depend on each business’s specific financial circumstances and operational needs, with financing typically providing greater financial flexibility than leasing options.

Financing equipment involves taking out a loan to buy it outright, creating ownership. Once paid back, ownership passes fully onto your business without further financial obligations associated with owning and using it. Machinery ownership may also serve as collateral against future loans that might help build credit.

Business people having fun and chatting at workplace office

The Human Advantage

Humanity in the corporate world, why we need it and how it creates a more productive workplace

What is humanity in the corporate world and why do we need it?

On the face of it, we shouldn’t have to explore what humanity means and why it makes commercial sense. But we do. In the recent State of the Global Workplace report by Gallup, 41% of employees report experiencing “a lot of stress”.  Those who work in companies with bad management practices (actively disengaged) are nearly 60% more likely to be stressed than people working in environments with good management practices (engaged), according to John Clifton, Gallup’s CEO.

We have seen solutions being put forward to respond to the challenge, with wellness programmes and mental-health days in abundance, as are initiatives to support different groups in the workplace, be they for ethnic groups, gender diversity or for neurodivergent people.  Yet still we hear a great deal about workplace stress as the report from Gallup highlights.

So, what is going to make the difference? And how do we respond at a time where commercial pressures are increasing and the response (as is often the case) includes reduced headcount, expecting teams to do even more and cutting learning and development budgets, which all contributes to developing the very people who make a difference to the top and bottom line.

Rather than focusing on plasters to cover up the cracks and programmes to deal with the stress in the system, we must take a long hard look at what is driving the stress and what can be done about it.

I have worked in the corporate world for 25 years and I’ve been coaching for ten.  I am in a privileged position to hear what is really happening under the surface for individuals, what makes them thrive and of the challenges that they face as they try to navigate politics, process and pressure – to succeed.

For the most part, people want to contribute and have influence. The saying that individuals leave a manager, not a company is frequently true. So, what can be done? How can we look to bring humanity into the workplace in a way that fulfils the commercial demands of a business as well as the needs of our people.

Create a safe space for people to speak up

In coaching we talk about psychological safety and creating an environment for individuals to share what is going on for them.  A human workplace encourages space for people to try things out, share what’s on their mind and learn from mistakes. 

How often, when the going gets tough is the natural response as a manager to be more demanding, challenging and to move into self-preservation mode, rather than to explore root causes?

Instead of increasing stress by demanding more, ask how you can release the weight of the pressure on the team or individual.  A coaching approach encourages listening, questioning and challenge, and thinking creatively, together. How can you help this process? The act of being listened to is the first step in releasing the pressure and focusing on the way forward.

Focus – decide what you will not do

Working with my coaching clients who are frequently stepping up into bigger roles, I ask the question “what will you not do tomorrow that you do today?” 

When financial targets put on the pressure, often the first ask is, what more can we do? I have seen on many occasions people trying to deliver more with the same resources (people or financial), or frequently, with less (headcount or budget reduction, or both).

Yet, a better question may be what will we not do? It is often a harder question to answer because it requires letting go of what has gone before. Examples of this might be servicing clients who were once strategic but are no longer profitable, or re-working data and reports for multiple internal decision-makers, or delivering the same service with a lower headcount.

A commercial lens means that the bottom line is in focus, but a coaching lens requires leaders to take a step back and look at the bigger picture. “More” often leads to burnout and stress and “less” requires strong leadership, decision making and ultimately greater risk taking – yet it can also release the stress and pressure from the people – who in turn are able to give more to the cause and ultimately increasing productivity.

Be transparent and honest

Energy comes in two forms, positive and negative. When individuals face uncertainty, negative energy tends to prevail, instead of people focusing on the task in hand, corridor conversations focus on the ifs, buts and maybes.  Being transparent and honest with information creates an environment where adult-adult conversations can be held. 

In coaching, we often refer to Transactional Analysis, a model first mooted by Sigmund Freud that helps to analyse transactions in communication with others. The “Parent, Adult, Child” analogy can be hugely helpful in raising awareness of how two people interact and the different ego states in existence. If ego states are not stable, the result can often be increased stress in the system.

Ask yourself which mode do I need to be in and how can I bring the conversations to a level that increases energy and focus, enhancing commitment and productivity?

Put people first – blend a coaching approach with a commercial focus

It sounds simple, but yet when the going gets tough how many conversations really put people at the heart of the conversation? Development budgets are cut, performance conversations pushed back and the very people that have the potential to deliver on commercial outcomes are left feeling disillusioned and under-valued.

I have witnessed first hand, that coaching is one of the first things to go, a “nice to have” or “discretionary” spend. If all leaders had a coaching approach to support and stretch their people, I could understand it, but unfortunately, they don’t. 

Ironically, the skills of a coach become even more important in tough times. Having the ability to step back, be curious, challenge, explore new ways of working and creating a safe space to experiment and learn are essential to delivering on business growth.

Supporting team members to find their passion, contribute to something meaningful and go above and beyond for the wider cause is central to building a more productive workplace.

The skills of a coach are equally valuable in having conversations with clients and customers – building relationships, offering insight and solutions to grow business together. Putting the human back into business.

So, the next time the going gets tough, rather than asking what more can we do, think about how a coaching lens can support the bottom-line focus, to create an environment that fosters curiosity, compassion and challenge – and ultimately improved productivity and commercial success.

By Helen Wada

Helen Wada
A powerful handshake exchanged at a professional networking event.

Mastering Networking: Experts Unveil the Dos and Don’ts

One in four professionals don’t bother to network at all, despite nearly 80% deeming it crucial for career success. The idea of initiating conversations with strangers and navigating small talk can feel daunting and exhausting. 

However, a study has found that people who actively work on their networks are up to 72% more likely to be promoted. With nearly 50% of working professionals considering a career move this year, networking inevitably emerges as a critical competency.

In response to this reality, business building experts at Wix.com shared a no-nonsense networking guide to help ambitious professionals elevate their game.

Dos

Be mindful of body language

It only takes seven seconds for people to form a first impression of you. Show genuine interest in your conversation partner by avoiding closed body language like folded arms, hiding your hands, or looking away mid-conversation. 

Additionally, don’t underestimate the power of a handshake. Even brief human touch triggers the release of oxytocin, also called the ‘bonding hormone’, which promotes trust and mutual respect. A firm handshake with eye contact is key to indicating your readiness to connect.

Ask thought leadership questions 

Engage your conversation partner by asking thought-provoking questions to demonstrate professionalism. Instead of closed-ended questions, try asking: “Have you noticed any recent changes in the industry?”, “Do you have anything exciting coming up in the future?” or “What’s the biggest challenge in your line of work?”  This not only showcases your knowledge but also encourages a deeper, more meaningful conversation, setting you apart as a thoughtful and passionate professional.

Spruce up your LinkedIn profile

With over 65 million influential figures on LinkedIn, leveraging the platform to connect with highly-regarded people in your industry is a savvy move. Make sure your LinkedIn profile is up-to-date and polished so when you make new connections through networking, your profile clearly reflects your goals, professional achievements, and areas of expertise. This will help reinforce a strong, positive impression.

Ditch the sales pitch and craft your elevator pitch

Networking isn’t about making a hard sell, it’s about building lasting relationships. Remember, instead of telling people what you do, tell them why you do it. Direct pitching can lead to meaningless connections that are a one-way street. Instead, have your 60-second elevator pitch ready and practice it privately, or with a friend before networking events. A brief yet impactful introduction could spark conversations about how you can contribute. 

Don’ts

Don’t focus on quantity over quality 

Avoid the ‘spaghetti against the wall’ approach of randomly connecting with people and praying that something would stick. Instead, be strategic and focus on building a network that aligns with your career goals and ambitions. Invest your time on people who can offer valuable insights, mentorship, or opportunities relevant to your professional aspirations, to effectively bring your career to the next level.

Don’t put people on pedestals 

Feelings of inadequacy might overwhelm you when you enter a space where high reputation, seasoned professionals gather. It’s important to keep your chin up and don’t assume yourself to be inferior to others. Remember, no one is ‘too good’ for you to engage with at a networking event, it’s all about being proactive and prepared. 

Don’t forget to follow up 

You will most likely return from a networking event with a stack of business cards. Don’t simply stash them away, the first 24 hours are crucial for reaching out to keep the conversation going. Express gratitude, recap your conversations, and propose next steps – are there opportunities discussed at the event to follow up or areas where you could offer help based on their needs or interests?

Don’t only speak to people you know

A study found that over half of attendees chose to spend time with people they already knew, despite 95% of them expressing a desire to meet new contacts. While it’s natural to gravitate towards those we are familiar and comfortable with, this inadvertently closes doors to new opportunities and innovative ideas. Speaking with people from varied backgrounds will broaden our perspectives during networking.

Businesswoman sharing new ideas in meeting

Expert Tips on How to Become the Best Leader

Research carried out by the CMI revealed that 82% of new managers in the UK are what they call “accidental managers” – meaning they have had no formal training in management or leadership.

In light of this, business coach Tim Brownson wanted to share his expert tips on how you can level up your leadership skills and be the best leader you can.

How to level up your leadership skills and be the best leader

Develop self-awareness

Make sure you understand your strengths, weaknesses, and leadership style. Reflect on feedback and experiences to continuously improve.

Communicate effectively

It’s key to be clear and transparent with your communication, so ensure you’re actively listening to your team and articulating your vision and expectations well.

Foster a positive culture

Create an environment where team members feel valued and motivated by recognising their achievements, encourage collaboration, and maintain a positive attitude.

Embrace continuous learning

Stay updated with industry trends, read leadership books, and seek out training opportunities. A great leader is always learning and evolving.

Build strong relationships

Cultivate trust and respect with your team. Engage with them genuinely, understand their needs and aspirations, and support their growth.

Delegate wisely

Trust your team with responsibilities, delegating not only empowers your team but also allows you to focus on strategic tasks.

Adaptability

It’s important to be open to change and be flexible in your approach, adaptability helps in navigating challenges and leveraging new opportunities.

Lead by example

Demonstrate the behaviour and work ethic you expect from your team, if you lead by example it will build credibility and inspire your team to follow suit.

Set clear goals

Establish clear, achievable goals and provide the necessary resources and support to achieve them. Also, ensure that you regularly review and adjust these goals as needed.

Develop emotional intelligence

Enhance your emotional intelligence to manage your emotions and understand those of your team. This helps in handling conflicts, improving teamwork, and fostering a supportive work environment.


The business coach also shares his advice on the importance of being more assertive in your leadership role: 

“It’s important to know your strengths and weaknesses, which will allow you to lead with confidence and authenticity. It’s very important to be self-aware as a leader as this will enable you to communicate your vision clearly and stand firm in your decisions.

The key is to be proactive rather than reactive. This involves setting clear goals, making decisive actions, and taking responsibility for outcomes, all of which help in establishing authority and trust within your team”

AML Compliance for Cryptocurrency Firms

AML Compliance for Cryptocurrency Firms: The Importance and Risks of Non-Compliance

The importance of rigorous compliance processes cannot be overstated in the developing digital asset sector. One such critical process is the crypto AML check online, which ensures that digital currency transactions are not exploited for money laundering or other illicit activities. This adherence to strict anti-money laundering standards is essential for maintaining the legitimacy and stability of crypto operations. This article explains how crypto companies comply with AML regulations and what risks they face if they do not.

What Is AML in Cryptocurrency?

AML in cryptocurrency refers to the set of regulations and procedures designed to prevent bad actors from using crypto platforms to launder money. The question often arises, “What is AML check?”. Simply put, an AML check involves verifying the identity of clients and monitoring their transactions for suspicious activities. These checks are integral to a comprehensive crypto AML program to secure operations against financial crimes.

Anti-Money Laundering for Crypto Firms

Crypto firms, encompassing a broad range of companies involved in digital currencies and blockchain technologies, are under increased scrutiny to implement effective AML measures. These entities include cryptocurrency exchanges, wallet providers, and initial coin offering (ICO) organizers, as well as decentralized finance (DeFi) platforms and blockchain service providers. The primary AML measures they must adopt are:

  • Ongoing monitoring. Continuously tracking financial transactions to detect and report suspicious activities.
  • Identity verification. Rigorously verifying customer identities to ensure they are not involved in corruption or other illegal activities.
  • Transaction limits. Setting thresholds for transaction amounts to prevent large-scale, suspicious movements of funds.

Such measures ensure that firms adhere to AML rules, maintain operational integrity, and build trust with regulators and the public.

Ignoring Crypto AML Regulations: Possible Consequences

The consequences of non-compliance with AML regulations in the crypto industry can be severe:

  • Legal penalties. Firms may face fines, sanctions, or even criminal charges, leading to significant financial and reputational damage.
  • Operational disruption. Non-compliance can lead to operational interruptions, including the suspension or revocation of licenses.
  • Loss of business. Customers and partners may lose confidence and dissociate themselves from firms perceived as non-compliant.

These risks highlight the critical nature of compliance in safeguarding the interests of the firms and their customers.

The necessity of anti-money laundering (AML) crypto compliance cannot be understated. As the digital currency landscape develops, so too must the strategies to combat financial crime. Firms must stay informed and proactive in their compliance efforts to reduce risks and enhance the security of their operations. In doing so, they not only protect themselves but also contribute to the broader goal of establishing a safe digital financial market.

Succession planning

Your Guide to Succession Planning as a CEO

If there’s one word to describe the world of corporate leadership, it’s unpredictable. It can be argued that there is no greater influence on a company’s success than the CEO, the figurehead and biggest name to attribute towards the company’s overall direction and performance. As a CEO, they are often solely responsible for analysing every aspect within the business, from company culture and processes to strategic direction, markets, and investments.

Yet, in recent years, CEO turnover has been escalating at unprecedented rates, with 622 CEOs announcing during Q1 2024 that they would soon quit (a 50% increase compared to Q1 2023). According to recent data, less than 1 in 10 UK businesses have an adequate plan or process in place should their incumbent CEO be forced to resign from their post atop the company hierarchy. 

CEO succession planning is one of the most critical and yet most frequently overlooked aspects of the post. Establishing a succession plan doesn’t just steer the company towards its goals, but also ensures a smooth transition for the future once they step down. Given that recent reports also suggest low confidence in managers and bosses, making your mark as a CEO with dignity is a constant challenge. Leaving with your head held high, whatever the circumstances, will also be quite telling of how well you’ve done in the post.

This short guide will walk you through the crucial steps of succession planning as a CEO, covering various exit strategies and providing insights on how to make your eventual transition as straightforward, hassle-free, and seamless as possible.

The Importance of Succession Planning

Not only has there been a surge in CEO turnover, but according to the Financial Times, half of business owners have precisely no exit strategy. This trend underlines just how important having a robust succession plan in place is. 

Many organisations find themselves drastically unprepared when the time comes for a leadership change. As a CEO, your legacy isn’t just about your achievements and accomplishments during your tenure, but also about the state in which your company is left for your successor. 

A well-executed and properly planned succession strategy can maintain stakeholder confidence, preserve company culture and values, provide or maintain a competitive edge in talent retention and recruitment, and ensure business continuity.

Ultimately, CEOs – particularly those that have gone public – have a lot riding on their reputations with every key business decision closely inspected and scrutinised. It’s undeniably preferable for CEOs to bow out gracefully and with their reputations intact than to be forced to resign for underhanded, illegal or immoral activity. 

CEOs who purposefully evade tax obligations, are linked to criminal or suspicious activities, or otherwise jeopardise the safety and stability of their workforces (among other examples) will no doubt be viewed less favourably by the public. Sympathy and empathy will instead be higher for those CEOs who leave with decorum and respect and have led their companies by example, paving the way for their successors to continue the same trend.

Therefore, whatever the scenario that sees a CEO step down from their post, establishing a succession plan is a pivotal step that businesses can ill afford to overlook.

Key Steps in Succession Planning

1. Start the Process Early 

The most effective succession plans are proactive, with the process ideally beginning as soon as you step into the CEO role. A long-term strategy allows you to pinpoint and develop potential future candidates internally, thoroughly evaluate the company’s future needs based on its performance, and cultivate a supportive team and culture around the potential successor.

2. Align with Corporate Strategy 

Any succession plan should be closely tied to the company’s long-term vision and corporate strategy. Ask yourself:

  • How might the company change in the next 3 to 5 years?
  • What attributes and experience will be crucial for future leadership?
  • What kind of person will be the best fit alongside the other executives?

3. Develop a Talent Pipeline 

Leadership development is a function to develop and cultivate throughout your organisation, from the top down. This involves identifying high-quality employees at various levels, providing growth opportunities, offering mentorship and executive coaching programmes, and encouraging cross-departmental job rotations to broaden your team’s skill sets and experience. 

Challenging economic times have led to the quick removal of underperforming CEOs, with those lasting less than two years accounting for 15.1% of those leaving, which is a drastic increase from 9.6% of departures on average since 2019. Therefore, positioning key talent to step in at short notice is vital.

Establishing this will bring employees closer to the strategic direction of the company and position certain individuals for progressing into roles with greater responsibility.

4. Define Clear Criteria for Your Successor 

It’s crucial to work with your board and stakeholders to establish the right criteria for your ideal successor. This would include close assessments of leadership style, values, industry experience, technical abilities, innovation mindset, and track record. 

Mentoring and training internal talent is undoubtedly crucial, but so is benchmarking against external candidates. Internal candidates’ readiness and skills should always be closely assessed, but periodic reviews and headhunting of external talent will also be a valuable use of resources. Recent reports suggest that internal CEO hires are on the rise, with 2023 being a record year.

Exit Strategies and Scenarios

As you plan your succession, it’s important to remember that various exit scenarios could occur. This could be (but not limited to):

  • Planned retirement
  • Company mergers
  • Acquisitions or buyouts
  • Initial public offerings (IPO)
  • Liquidation
  • Unexpected departure

Certain exit scenarios will mandate varying levels of due diligence, leadership planning, and crisis communication strategies for stakeholders, staff, and partners. Interim leadership may be necessary before an eventual successor is identified as well.

Whatever the reason for your succession, be it genuine or a means of ‘saving face’, timing is everything. You, the board, and other leadership experts will need to consult on the most appropriate strategy to ensure that the company does not take a hit, be it on the stock market or in terms of customer or staff loyalty.

Making the CEO Transition Easier

Regardless of the exit scenario, there are several steps you can take to ensure a smoother transition:

  • Ensure all financial records are up-to-date and easily accessible.
  • Prepare detailed financial projections for the incoming leader and team.
  • Develop a comprehensive communication plan for all stakeholders.
  • Maintain transparency about the reasons for the transition and the next steps.
  • Plan for extensive meetings with your successor to discuss processes, relationships, projects, goals and stakeholder expectations.
  • Describe the company values, culture, and success to the new CEO.
  • Keep the board actively involved throughout the succession process.
  • Offer support to your successor but avoid micromanaging them.
  • Be available for consultations but allow space for the new leadership team to implement their strategies.
  • Work with the incoming CEO to develop a ‘first 100 days’ strategic plan.
  • Schedule regular check-ins to address any questions or challenges.

Next Steps

Succession planning is an incredibly complex and crucial aspect of your role as a company CEO. It will likely take months to formulate and will likely require constant adjustments and amendments, depending on the eventual exit scenario you will face. However, as you embark on this journey, keep in mind that adaptability is key. Businesses and markets are constantly evolving, and your succession plan should align with your company’s circumstances and challenges most pertinent at the time that you depart.

This year is deemed to be a year of pivotal, landmark leadership changes. Your legacy as a CEO isn’t just about the successes and failures you had during your time leading the company; it’s also about how well you prepared it for continued success under new leadership.

These images may depict businesses overcoming challenges, bouncing back from setbacks, or turning obstacles into opportunities, inspiring resilience and perseverance in employees

How Resilient is Your Business?

By Amrit Sandhar, CEO/Founder, &Evolve

Whilst many businesses are still rebuilding after the pandemic, with some industries and sectors impacted more than others, there was one lesson every organisation took from this unimaginable situation: we weren’t prepared.

Organisations have been putting in place contingency plans or business continuity plans together for many years. Some might argue that organisations started to take this seriously during the turn of the millennium as we expected all digital equipment to shut down at midnight. After all the hype, the planning and preparation, midnight passed, and nothing happened. Instead of a sigh of relief, for many, it became the butt of jokes, or was seen as over-hyped fearmongering.

Strategies are consistently reviewed, refined, and adjusted so organisations can maximise opportunities and minimise threats or challenges, but contingency plans are rarely reviewed in the same way. The pandemic changed everything – it made us realise how unprepared we were for such an extreme situation. No one had ever considered that we wouldn’t be able to work for extended periods of time, return back to our workplaces, or work without having any contact with each other. It was only then that we realised how unprepared we were, and whilst the legacy of the pandemic has left organisations feeling more uncertain about the future, what have organisations done since then to improve their resilience?

Many workplaces are now asking employees to come back to work, reducing hybrid and remote working. As we become re-indoctrinated in the old ways of working again, we need to consider how we keep our organisations prepared for the next unimaginable situation to challenge us. If organisations were to identify and have ‘real world’ contingency plans for situations, this would help with decision making, and help provide a solution during an emergency, when the uncertainty and stress of an extreme situation can make trying to think about the best solution, challenging.  Part of resilience is forward planning these extreme scenarios, something we never did to the levels required before the pandemic. It may be useful to consider how your organisation would function in those scenarios identified, from the perspective of three critical areas: the People, the Place of Work, and the Product.


The People

One way of improving resilience is to consider how the scenarios highlighted, no matter how farfetched they may seem, could impact on your employees. Take for example, an extreme cyber-attack. How would this impact on your employees? How would they access their emails and respond to customers? How would they carry out basic tasks, or access cloud services? How would you keep them updated and informed? Some people can get very frustrated with their I.T. equipment even when it is working, so during extreme situations, providing support and advice may be critical to them. Should your employees not be able to work, are there temporary contract workers that you could call in at the last minute? Which company would you contact? Where would you find their details when in the middle of a stressful situation? How up to date are the contact details of your employees? When was the last time these details were updated? How easy would it be to set up a ‘What’s App’ group that kicks in, should the worst happen?


The Place of Work

Consider if the workplace network shuts down, or there is a power cut, how could your employees access the plans to know what to do, when everything is stored in the cloud? An emergency text messaging service to all employees should a disaster occur, could be one way of communicating to everyone. What would you do if you no longer had access to your office/ workplace (temporarily or permanently)? Could you operate from a nearby site and how easy would it be to access this? Is there a temporary office space which employees could go and work at – how would they pay for this and how would you monitor this? Working from home during the pandemic gave us insights of what we might need, should this happen.

If you manufacture goods, and your factory is no longer able to operate, is there a secondary supplier/ manufacturer who could ensure your production continues, albeit at temporarily higher additional costs?

The Product

Many products offered by organisations rely on cloud services. Whilst contingency planning is primarily focused on supporting our own organisations, should the worst happen, it is also worth considering scenarios that may impact on suppliers. For example, if Amazon cloud services suddenly suffered a cyber-attack, it could have a devastating impact on your ability to offer your service. Who could you switch to, and how easy would that be? What would you do if your supplier suffered a catastrophic event? Who could you approach to ensure your organisation continues to produce its product? Consider your stockholding and how much back-up supplies you would need, to deal with an extreme event?

Developing Resilience

In the three areas described, we have provided more questions than any answers. This is because part of contingency planning is to think about your organisation, how it operates and the areas which are of greatest importance or concern, to deal with extreme situations. Developing resilience isn’t solely achieved from experiencing extreme events and working through them. Mentally working through how your organisation would deal with different extreme situations, what’s in place to help, and what else you would need, helps develop resilience. Thinking these situations through, allows the development of action plans to ensure any gaps are filled. But, thinking alone cannot be enough, we need to ensure the organisations we work for are ready.

Part of developing our resilience must include developing a more agile mindset. Exposing the organisation to regular ‘drills’, or evoking change on a regular basis, may help. In one media organisation, the CEO insisted the whole organisation moved desks every 6 months, as he wanted them to be change ready. Whilst there were complaints, there was no doubt about the way this was developing greater resilience for change. Consider what you could implement across your organisation to get your employees change ready.

If the pandemic has taught us one thing, it’s that we will not get time to plan and prepare during an extreme event and therefore thinking ahead is more important than ever. In the current uncertain economic and political landscape, many organisations are going to face challenging situations in the immediate future, and contingency planning, combined with implementing strategies to develop a more agile mindset across your organisation, will be key. Business contingency plans should be scrutinised regularly in the same way we review strategies, so we never forget what we or others have learnt from what we hope will be a once-in-a-lifetime event.

Intelligent mind

How to Tap Into & Support the Genius in Your Workplace

By Neuroscientist, Cognitive Psychologist, & C-suite & Genius Mentor,

Dr Lynda Shaw

A genius is characterised as an individual possessing extraordinary intellectual capacities, and they frequently showcase exceptional skills, ability or creativity. Although determining the precise number of geniuses amongst us proves challenging, their influence on society and culture is incalculable. We need geniuses for their ideas, to uncover solutions to challenges, and to create and invigorate with new ideas and learning. Yet some geniuses don’t feel they have a voice in the workplace which means we don’t hear their creative ideas and their solutions don’t come to fruition. So how do we tap into and support our geniuses in the workplace?

Who is a genius?

Whilst the IQ level required to be a genius isn’t universally agreed, one proposed level of a genius IQ is a score in a standardised intelligence test of 180, meaning about one in every two million people might be a genius.  Mensa is the largest high-IQ society and it deems scores of 130 – 144 as gifted or very advanced, whilst a score of 145 – 160 means you are exceptionally gifted or highly advanced. But is a very high IQ enough? Whilst geniuses can think in new, unexplored ways, pushing the boundaries of human understanding, emotional quotient (EQ) and cultural quotient (CQ) are increasingly equally valued in the workplace.

Scientists have not to date pinpointed what causes someone to be a genius. It still isn’t clear how nature or nurture determines genius, although interestingly there is evidence that some brain damage has the power to unlock extraordinary creative talents. Furthermore, if an individual inherits genes associated with high intelligence but experiences a disadvantaged upbringing such as suffering from malnutrition, or lacking access to mental stimulation, they may not measure highly in a standardised IQ test.

What are the common characteristic traits of a genius?

A genius mind can manifest in different forms and fields, but certain traits may signify high levels of intelligence, such as being able to think about abstract concepts deeply and dynamically, defying conventional ways of thinking, and thinking about ‘why?’ a lot. Some argue that introverts are more likely to have a high IQ as they tend to be associated with being insightful and reflective and may enjoy their own company to quietly get on with their work or research, but the evidence isn’t clear. 

What often happens to the genius in the workplace? 

Sadly many geniuses are overlooked and forgotten. They often avoid shouting from the rooftops or even sharing their findings or thoughts, and so could be walking amongst us and we would never know. Some won’t talk about being a genius but are willing to share a genius idea. Many geniuses need help presenting their ideas to their peers or line managers or validating the efficacy of their latest ideas.  Businesses may need help to unlock a new level of creativity, collaboration and success to be enriched by the contributions of these exceptional minds.

So how can a business tap in to and support geniuses?

  1. Understand the importance of consciousness. What geniuses Da Vinci, Jung, and Einstein all had in common is that they were able to understand consciousness, which is the state of being aware of and responsive to our surroundings. We are facing enormous global challenges in our world right now, but we are too focused on the minor issues of each day. The world needs genius ideas to fight looming threats like climate change. Allow colleagues to speculate, question and debate to open the doors to creativity and innovation and by tapping into the unconscious processing and creating space for genius ideas.
  2. Mentors have a vital role. Mentors can assist geniuses who can’t articulate their thoughts very well and help unlock extraordinary ideas ensuring they don’t go unnoticed. Some geniuses need guidance and support to unlock their potential.
  3. Get the balance right between AI and human ideas. Evolution has meant we have produced ever-more complex brains, but algorithmic repetition means that artificial intelligence (AI) will come up with genius ideas that may contribute significantly to certain fields, but we can’t rely on machines for these. The cognitive skills and creativity that the human brain possesses allow for unique abilities that still cannot be replicated or replaced.  Providing the right environment for development, growth and learning will encourage human creative thinking.
  4. Know your team’s strengths. Understand and recognise unique strengths, interests, fears, and areas that require development. Create opportunities, acknowledge and develop successes, aligned with their abilities and objectives, and assign tasks to stretch personal strengths.
  5. Foster a sense of purpose.  If everyone in the workplace is working towards a shared goal, we are more likely to be open to new ideas and to get to the next stages of implementation and action of ideas and development.
  6. Prioritise EDI. Create an inclusive environment where introverted and neurodivergent people don’t feel excluded, but instead are valued and heard.
  7. Open communication. People should feel comfortable coming forward with ideas. Provide ongoing support and feedback and operate with an open-door policy.
  8. Ensure there is training if needed. Provide coaching and tools to help those who may for example not like presenting. Allow them to present to one person or small numbers if that makes them feel more comfortable.  
  9. Allow colleagues to make mistakes. To reach an end goal, trial and error must be allowed within reason. Allowing individuals to make mistakes and to come up with ideas that fail is likely to lead to a real solution.  The real mistake is not allowing colleagues to push creative boundaries and try things outside of our and their comfort zone.

We can’t all be geniuses but how you can think like one?

To tap into the mindset of a genius, allow your mind to be creative and contemplative. Set aside quiet time to consciously put yourself in a semi-meditative state to explore ideas, thoughts, and solutions. Recognise your ability to come up with great ideas and foster a strong sense of self-worth. Find a mentor you trust, someone who encourages your thoughts and exploration, someone you can use as a sounding board. To make the most of your amazing ideas, make use of the expertise of a specialist to help direct you in the right direction, making a strategic plan for your ideas and effectively communicating them to the world.

Top 6 Practices For Successful Materials Manufacturing

Manufacturing quality materials is no easy feat. It requires careful planning, strict processes, and a commitment to excellence every step of the way. This guide explores key practices that separate mediocre manufacturers from true masters of their craft.

Meticulous Planning – The Foundation

The old saying rings true – failing to plan is planning to fail. Before firing up a single machine, top manufacturers invest serious time and effort into comprehensive planning and preparation. What materials and quantities are needed? What equipment will be utilized? How should workflows be structured for maximum efficiency? Having clear answers to these types of questions is crucial.

Thorough planning also extends to staffing needs. Who will operate each station? Do workers possess the necessary skills? What training may be required? Overlooking seemingly small personnel details can lead to costly setbacks down the road. Smart manufacturers get the right people in the right roles from day one.

Rigorous Quality Control – Uncompromising Standards

Factories that cut corners inevitably cut quality as well. Manufacturing industry leaders refuse to compromise on quality control in manufacturing processes like custom injection molding at any phase of the manufacturing process. How can this commitment be upheld? Through a multilayered approach involving:

  • Strict intake policies for raw and new materials (rejecting substandard components)
  • Continuous monitoring of manufacturing conditions like temperatures, moisture levels, etc.
  • Random sampling of finished goods for exhaustive examinations, including materials failure analysis
  • Efficient communication channels to quickly identify and resolve emerging issues

The mindset is one of proactive prevention rather than reactive damage control. It’s a zero-tolerance policy for defects – period.

Lean Manufacturing – Eliminating Wasteful Practices

In streamlined facilities, every movement, every process, every minute is optimized for maximum productivity. Leaders scrutinize their systems to identify and eliminate any wasteful practices. Is superfluous handling of materials slowing things down unnecessarily? Are workers waiting idly due to an imbalanced workflow? These inefficiencies are red flags for manufacturers embracing lean principles.

Ideal lean environments have minimal downtime, no excess inventory clogging spaces, and finely-tuned logistics that border on perfection. Cross-training personnel is important, too. The more duties someone can handle, the fewer productivity bottlenecks. While challenging to implement, mastering lean practices elevates output and boosts the bottom line.

Cutting-Edge Manufacturing Technology Utilization

As the great Wayne Gretzky said, ‘A good hockey player plays where the puck is. A great hockey player plays where the puck is going to be.’ Leading manufacturers aren’t just utilizing today’s advanced manufacturing technologies – they’re adopting the innovations of tomorrow today.

From advanced robotics for automating repetitive tasks to sophisticated sensors providing granular oversight, tech adoption is vital for accelerating production while maintaining high quality. The Internet of Things (IoT), artificial intelligence (AI), and 3D printing aren’t just buzzwords but game-changing tools that are already being leveraged successfully.

Those scared of new systems risk falling hopelessly behind. The greatest manufacturers aren’t scared at all; they diligently research and implement advances that push their capabilities light years ahead of the competition.

World-Class Talent Acquisition and Retention

Even the fanciest machinery and software are practically useless without the human expertise to operate them properly. Manufacturing leaders know their workforce is their most precious resource, so they aggressively recruit and retain world-class talent at every level.

Beyond technical abilities, these all-star workers possess problem-solving skills, a commitment to continuous progress, and the mental toughness to persevere through difficult periods. Companies woo top talent with generous compensation packages, enticing benefits, robust training, clear pathways for career advancement, and company cultures that reward outstanding performance.

Star players won’t stick around for mediocre opportunities. By rolling out the red carpet, elite manufacturers assemble legendary teams that consistently outperform rivals.

Robust Partner Collaboration

Even with exceptional in-house talent, no manufacturer can succeed entirely alone in today’s interdependent business landscape. Strategic partnerships are force multipliers that give companies access to expansive resources while keeping budgets manageable.

An electronics maker might partner with various component suppliers and logistics providers to diversify its supply chain. A construction company could align with several vendors supplying steel, concrete, lumber, and other building materials. Cooperation is key to guaranteeing seamless access to the goods and services that fuel a manufacturer’s operations.

The best partnerships transcend basic transactions; they’re bonded by shared visions and mutual respect. Both sides proactively communicate and collaboratively solve issues in a spirit of teamwork. Manufacturers who’ve cultivated a network of reliable partners can better weather disruptions and thrive over the competition.

Final Thoughts

By internalizing and applying these practices, today’s facilities can manufacture tomorrow’s greatest successes. It all begins with commitment and continuous improvement. Those who embrace the principles of manufacturing mastery will be richly rewarded by superior productivity, quality, and profits. The choice, as always, is yours.