Britain doesn’t have a history of fantastic customer service. Compared to the likes of America, our customer service reputation tends to be sorely lacking enthusiasm, helpfulness, and overall tact.
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July 9, 2019
Successful customer service processes in the automotive industry
July 9, 2019
Formal vs. casual — which is best for office productivity?
In recent years, there has been a shift in the office dress code. At one time, a nine-to-five job was synonymous with a three-piece suit and briefcase. But, now, many companies are happy to let their employees dress in business casual attire or wh...
July 5, 2019
Bring yourself to work day: Why separating personal life and work life is a mistake
By Mike Malone, Vistage Chair, former Chief Executive Officer of Gryphon Software Corporation and a former US Marine Corp
June 27, 2019
Cyber resilience in uncertain times: 5 steps for SMEs to survive and thrive
Operating online has brought many benefits to SMEs but it has also introduced the risk of cyber attacks.
June 26, 2019
(Not) Working 9-5: Bosses Say Flexible Working Key To Attracting Talent
Businesses that fail to accommodate staff looking to set their own work schedule will struggle to attract and retain talent, claims new research from Vistage, the world’s largest CEO mentoring organisation.
June 24, 2019
Waitrose & Partners selects IRI to provide suppliers with detailed customer insights
IRI will provide Waitrose & Partners with an industry leading customer behaviour portal to enable the British retailer and its suppliers to quickly gain clear insights on brands and shoppers, ensuring that decisions made will deliver benefits ...
June 21, 2019
Customers spend more money on apps that they believe can change their lives
Giving customers hope in apps and helping them achieve their life goals is more important than compulsion, according to new research from University of Cologne and Imperial College Business School.
June 20, 2019
Cybercrime & the bottom line: 5 Reasons why SMEs can’t ignore cyber security
The digital world offers many opportunities for business growth however it exposes organisations to new cyber risks. Weak cyber security can leave organisations exposed and the revenue repercussions can be severe
June 13, 2019
Meddling SME bosses interfere in HR more than any other department
New Process Bliss research reveals 40% of employers interfere more than they need to
June 12, 2019
How to add humour to your speech/presentation – even if you are not a comedian
There is no doubt that anyone listening to a presentation will learn more from it if they have enjoyed themselves – and the introduction of humour can really help achieve this. If you’re worried that you’re not a natural comedian – don’t fret, t...
June 8, 2019
THE AGE OF THE 365-DAY FUNDRAISE
Growth businesses are now realising the benefits of Always-on Fundraising, in which companies leave themselves open for investment 365 days a year.
June 3, 2019
Is on-screen clutter getting in the way of good customer service?
Contact centres are still wasting precious time on administration instead of servicing customers. Colin Hay at Puzzel believes the answer is, quite literally, staring you in the face. Here are 5 tips for improving the customer experience using the...