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Britain doesn’t have a history of fantastic customer service. Compared to the likes of America, our customer service reputation tends to be sorely lacking enthusiasm, helpfulness, and overall tact.

In recent years, there has been a shift in the office dress code. At one time, a nine-to-five job was synonymous with a three-piece suit and briefcase. But, now, many companies are happy to let their employees dress in business casual attire or wh...

Regardless of whether a business is a start-up or a long-running, big-name brand, the issue of ethical and cost-effective waste management is the same. Waste can bring costs of as much as 4-5% of a business’ annual turnover, says CIPS. At its wor...

Internet shopping is undoubtedly flourishing, and for many it would seem that high street retail is becoming a relic of the past.

When you think of family-run businesses, no doubt you’ll picture your local bakery and corner shop. They’re often small-time, independent players in a competitive world — but despite this, they contribute massively to the UK economy and this is so...

When it comes to public perception of your brand, brand image is key. Your brand image is one of the main factors which contribute to how well your business is performing. If you plan on boosting your consumer base and becoming a key player in you...

By Mike Malone, Vistage Chair, former Chief Executive Officer of Gryphon Software Corporation and a former US Marine Corp

Operating online has brought many benefits to SMEs but it has also introduced the risk of cyber attacks.

Businesses that fail to accommodate staff looking to set their own work schedule will struggle to attract and retain talent, claims new research from Vistage, the world’s largest CEO mentoring organisation.

IRI will provide Waitrose & Partners with an industry leading customer behaviour portal to enable the British retailer and its suppliers to quickly gain clear insights on brands and shoppers, ensuring that decisions made will deliver benefits ...

Giving customers hope in apps and helping them achieve their life goals is more important than compulsion, according to new research from University of Cologne and Imperial College Business School.

The digital world offers many opportunities for business growth however it exposes organisations to new cyber risks. Weak cyber security can leave organisations exposed and the revenue repercussions can be severe