Bitpace

A Woman at the Forefront of Cryptocurrency

Bitpace

Meryem Habibi is the CRO of Bitpace, a global fintech company headquartered in the UK that has been making the world of digital payments simpler since opening its doors in 2016. In the complex cryptocurrency landscape, Bitpace seeks to empower businesses worldwide, something it does by expertly guiding them through this dynamic setting and making streamlined digital payment solutions available to all. Recognised as the Chief Revenue Officer of the Year: the United Kingdom/Financial Services, Meryem Habibi’s role in this operation is critical, as we explore in further detail below.

Taking the ‘cryptic’ out of cryptocurrency, Bitpace allows for cross-border payments using stablecoins, something made possible by its suite of excellent solutions. From its user-friendly crypto payment gateway and wallet through to robust crypto white-label solutions, each of the company’s offerings is underpinned by its customer-centric approach, which is reflected across both the 485% increase in volume and 200% increase in clients seen over the past 12 months alone, as well as the monthly highs achieved consistently since summer.

With these industry-leading solutions and a hardworking, agile team to boot, Bitpace is a company built on its values, and it is thanks to the living of these on a daily basis that the business has emerged as a global frontrunner in this space over the past eight years. These values comprise truth, transparency, trust, results over process, unity, thinking like an owner, and humility, with CRO Meryem Habibi herself explaining: “There are no egos at Bitpace, only teammates. We care about our work, our people, and our culture.”

Nobody embodies this commitment quite like Meryem, whose role as CRO entails overseeing every revenue-generating function of Bitpace. Be it sales, marketing, revenue operations, or strategic partnerships, Meryem is the person responsible for setting the wheels in motion for the strategies which grow the business, help it to exceed its targets, and align every department with its wider vision for growth. “I work in close collaboration with different departments, such as product, finance, compliance, and legal”, Meryem adds.

Boasting experience in a variety of roles spanning marketing, business development, strategic partnerships, and sales over her career, Meryem’s collaborations with Bitpace’s departments benefit immeasurably from these previous positions. Initially starting out in pharmaceuticals, Meryem quickly came to recognise the importance of compliance and strategic positioning, before her time working in consumer electronics – where she spent more than three years at Samsung – gave her insight concerning product-driven markets and rapid innovation.

Making waves in the field of fintech and digital payments shortly after, Meryem was afforded countless opportunities to hone her business development and marketing strategy skillsets, both of which she has utilised to build a robust sales pipeline and improve relationships between Bitpace staff and customers. For Meryem: “These experiences have not only given me deep functional expertise but also the ability to create a cohesive, revenue-driven strategy by aligning marketing, sales, and partnership efforts to achieve sustainable growth.”

As she made the leap to fintech leadership roles, Meryem leveraged a growth mindset and this wealth of experience to drive success in an industry that can shift massively overnight, making adaptability a crucial skill for those keen to succeed. Beyond this mindset, Meryem also utilises her prowess with data-driven insights and market intuition to navigate challenges, as well as taking advantage of her proven strategic foresight to look beyond the here and now and focus on the future of the ever-evolving Bitpace brand.

Like-minded excellence can be found in Meryem’s approach to leadership, which she describes as being largely defined by a “vision-first mindset.” Meryem elaborates, “I provide a clear and ambitious vision of what we want to achieve and empower each team member to contribute to that goal. Initially, my leadership style was more hands-on, but over the years, I’ve learned the value of delegation and trust. As a leader, I now see my role as guiding rather than directing, allowing team members the autonomy to make decisions and innovate.”

A big part of this autonomy revolves around creating an open environment where staff members feel comfortable and empowered, whether to share their ideas or challenge the company’s existing methods when they believe there is a better way. Unsurprisingly, this lends itself to a culture defined by its dynamic, innovative, and highly collaborative nature. Such openness throughout Bitpace leads to almost endless creativity, with the company’s ‘dream team’ pushing the needle when it comes to crypto payments.

Of course, it is important to note that crypto is still a relatively new field, and it is for this reason that there is a keen emphasis placed on continuous learning throughout the company, which provides its workforce with the means to gain expertise in a space still deep in the maturing process. As the sector continues to ripen, Meryem and the team also have to navigate constant changes in regulation. This includes the recent European MiCA framework, which, although difficult, will create endless growth opportunities for Bitpace.

Beyond this, educating customers on the likes of digital assets and blockchain technology remains a challenge, but one that Bitpace welcomes. The company successfully drives knowledge building in this space by making its messaging simple and creating educational content that is accessible to all. As something that has been undertaken across five continents, Bitpace has proven itself more than capable of striking the balance between demonstrating a uniform global excellence whilst still developing tailored local strategies.

“Our partnerships with leading financial institutions have allowed us to both strengthen our industry presence and enhance our offerings. These collaborations have been instrumental in building our brand credibility and opening doors to diversify our target clients’ segments.”

Asked about the future of Bitpace, Meryem tells us that the company is keen to carry on maximising the momentum it has achieved over the past year, and it aims to exceed the incredibly impressive growth results achieved in 2024 – mentioned at the top of the piece – as we move into 2025 and beyond. Aside from doubling down on its current solutions and locations, Bitpace will also realise its vision by expanding its service offerings and branching out into new global markets.

Meryem continues: “As we expand our product offerings and geographical presence, we’ll also be growing our team to support these initiatives.” This has been seen through several recent senior-level hires, which have taken place across the sales, marketing, and customer success departments. Adding new talent across all of the departments will inject the business with a newfound ability to innovate further, sustain its current growth trajectory, and enhance the client experience as new markets are conquered and new solutions launched.

Finally, as for her own career, Meryem’s focus remains on expanding her expertise concerning global growth strategies, as well as further understanding how to thrive in emerging markets. Committed to Bitpace, Meryem is planning to, “explore new ways of positioning crypto payment solutions in diverse markets, adapting our approach to address specific regional needs, regulatory landscapes, and customer behaviours.” Alongside this, Meryem’s dedication is just as strong when it comes to the future of the crypto sector.

“I’m equally committed to mentorship and nurturing the next generation of leaders, both within my team and across the wider industry”, Meryem explains. “I plan to invest time in sharing insights, coaching, and creating pathways for others to excel within the industry.” This all feeds into Meryem’s long-term goal of fostering a demonstrable impact in the crypto space, something she will achieve by leading successful revenue initiatives and contributing to industry-wide resilience and innovation.

In closing, Meryem Habibi, the individual recognised as the Chief Revenue Officer of the Year: the United Kingdom/Financial Services, tells us: “I look forward to expanding my influence in a way that not only supports my team and company but also contributes to the broader evolution and acceptance of crypto payments worldwide.” As she builds lasting trust through transparency and education in an industry that is often misunderstood, we celebrate Meryem’s successes and wish both her and Bitpace all the best for the future.

Company: Bitpace
Web Address: https://www.bitpace.com/

Alchemy Crew - innovation

Highlighting Alchemy Crew Ventures’ Dedication to its Craft

Madalina Preda’s expertise lies in supporting and cultivating high-impact ecosystems across education, insurance, healthcare, and deep tech sectors, where cutting-edge technologies drive transformative change through servant leadership. Her journey spans academia, life sciences, finance, insurance, automotive industries, and alternative mobility solutions across 8 countries.

Madalina’s unique trajectory through academia and industry has shaped her into a thoughtful innovator. While teaching modern British and American literature across European universities, she resonated deeply with F. Scott Fitzgerald’s words: “Books are like brothers and I am an only child.” This academic foundation fostered a nuanced understanding of diverse perspectives and emotional intelligence, echoing the timeless wisdom: “whenever you feel like criticising anyone, just remember that all the people in this world haven’t had the advantages that you’ve had. Reserving judgments is a matter of infinite hope.”

During her academic years, she mastered the power of storytelling and embraced continuous learning – skills that define her leadership approach. Her expertise helps entrepreneurs craft compelling investor pitches, transforming ideas into narratives of opportunity and impact. As Reid Hoffman, Co-Founder of LinkedIn, notes, “The best pitch decks don’t just present data; they tell a compelling story about opportunity and potential.”

While researching her comparative literature thesis, she explored how storytelling and mythology fortify cultural resilience, exploring their role in shaping the collective subconscious during times of oppression in Ireland and Transylvania. By examining these narratives, she uncovered the power of stories to preserve identity, inspire hope, and unify communities in the face of adversity.

While at Corning Inc., Madalina learned three crucial lessons about innovation. First, collaboration – between corporations and startups – sparks groundbreaking innovations, as evidenced by Corning’s pivotal contributions to Thomas Edison’s lightbulb and the iPhone. Second, innovation requires serndipity, disciplined processes, and patient capital. Third, the long-term impact of innovation is profound and changes people’s lives: Corning developed Pyrex cookware, TV tube glass, the hair-thin glass strands forming the internet’s backbone, and Gorilla Glass, now used in over 8 billion devices worldwide.

While working for LeasePlan Corporation (currently Ayvens Corporation) Madalina led the transformation in customer experience for the automotive and leasing industry during Europe’s shift to electric vehicles (EVs), with Scandinavia and the Netherlands spearheading adoption and expansion into Central and Southern Europe. Her focus was on working with the global organistaion on adapting traditional processes to meet the unique demands of a transition industry, including EV-specific assets, safety standards, and service models, while tackling the complexities of insuring new vehicle types. This transformation required close collaboration across internal stakeholders, driving an organizational culture shift to embrace sustainability and innovation.

These efforts involved navigating regulatory landscapes, developing charging infrastructure, and aligning with the evolving expectations of eco-conscious customers. Under her leadership, the organization positioned itself at the forefront of a sustainable, tech-driven future, setting a new industry benchmark in a rapidly changing market.

As Head of Startegic Partnerships for Innovation Department at NN Group, she led the Startegic Partnerships team, its daily operations and build strategic relationships with global Venture Capital partners. This exposure has provided deep insights into how funds and LPs invest in innovation, what VCs look for in startups, and how they differentiate successful ventures from those that falter.

Madalina Preda
Madalina Preda

By engaging closely with top investors, fund managers, and entrepreneurs, she remains at the forefront of industry developments. A committed advocate for growing the insurtech and fintech ecosystems across Europe and the U.S., she champions innovation through high-impact projects in both Dutch and international markets. Her collaboration with fintech thought leaders in the Netherlands has further strengthened partnerships between startups and industry incumbents, fostering a dynamic environment for growth and innovation. She has managed relationships with global Venture Capitals in innovation hubs such as London, Barcelona, LA, Madrid, Amsterdam, and San Francisco.

She has spearheaded the establishment of innovative healthcare and elderlycare platform services through strategic partnerships in the Netherlands, Spain, Greece, Romania, Poland, Turkey, and Hungary. To strengthen internal collaboration ion inovation, she has build a the Innovation Partnerships Community of Practice.

Her commitment to diversity is evident in her efforts to elevate female representation in both Venture Capital and entrepreneurial landscapes, supporting more female investors and entrepreneurs. Recognized by Femtechnology as a thought leader in femhealth, she has championed innovation and investment in femhealth, elderly care, and broader healthcare sectors. A strong advocate for impact investing, she actively supports initiatives that close the insurance gap, foster climate resilience in insurance, and promote the transparent and ethical implementation of AI.

As she notes, innovation and impact are realized when stakeholders unite to share resources, ideas, and a vision for transformative change. As a seasoned insurance and technology leaders, Sabine VanderLinden and Madalina have joined forces through Alchemy Crew Ventures to drive transformative innovation in the InsurTech industry. This powerful partnership represents a convergence of exceptional expertise, visionary thinking, and complementary skill sets that positions them at the forefront of a rapidly evolving landscape.

Sabine VanderLinden brings over 25 years of deep industry experience to the table, having established herself as a thought leader in the InsurTech space. As the CEO and Venture Partner of Alchemy Crew Ventures, she has demonstrated a keen understanding of corporate innovation, venture capital, and the transformative potential of technology within the insurance sector. Her co-authorship of ‘The INSURTECH Book’ and recognition as a Most Influential CEO underscores her influential standing in the industry.

Complementing Sabine’s expertise, Madalina offers a unique global perspective, having navigated diverse industries spanning academia, life sciences, finance, insurance, and automotive across eight countries.

One of the key synergies between Sabine and Madalina lies in their shared commitment to fostering collaboration and building dynamic ecosystems. Sabine’s focus at Alchemy Crew Ventures on bridging the adoption gap between corporations and growth ventures through open innovation and design thinking aligns seamlessly with Madalina’s experience in building strategic relationships with global venture capital partners and championing innovation through high-impact projects.

The partnership further benefits from Madalina’s strong background in storytelling and communication, developed during her academic years and through her expertise in evaluating compelling investor pitches. This complements Sabine’s role as a thought leader and tech ambassador, enhancing Alchemy Crew Ventures’ ability to articulate its value proposition and engage effectively with stakeholders across the InsurTech ecosystem.

Both leaders share a deep passion for driving social impact and supporting diversity in the tech and insurance sectors. Sabine’s track record of supporting female-founded startups and diverse InsurTech leaders aligns perfectly with Madalina’s focus on empowering female investors towards creating meaningful social impact. Together, they possess the potential to amplify these efforts, fostering a more inclusive and equitable InsurTech ecosystem.

As the insurance industry witnesses rapid integration of advanced technologies such as Artificial Intelligence, Machine Learning, Internet of Things, and blockchain, Sabine and Madalina’s combined expertise positions Alchemy Crew Ventures to capitalize on these transformative trends. Their understanding of the applications of these technologies in automating underwriting processes, enhancing risk assessment, and personalizing insurance products will be crucial in driving innovation.

Moreover, Sabine and Madalina’s global perspective and experience managing relationships in innovation hubs across Europe and the US provide a strong foundation for Alchemy Crew Ventures’ international expansion. Their combined networks and insights into diverse markets can facilitate cross-border collaborations and knowledge sharing, which are essential for addressing global challenges in the insurance industry.

Sabine and Madalina
Sabine and Madalina

In a rapidly evolving landscape where InsurTech startups and traditional insurers are increasingly collaborating, the partnership between Sabine VanderLinden and Madalina through Alchemy Crew Ventures is well-positioned to play a pivotal role. Their ability to bridge the gap between established insurance companies and innovative startups can accelerate the adoption of new technologies and business models, transforming the industry’s trajectory.

California’s robust innovation ecosystem presents a particularly exciting opportunity for expansion. The state’s strong focus on sustainable technologies and its thriving InsurTech sector align perfectly with the vision for Alchemy Crew Ventures. By tapping into California’s network of research institutions, government agencies, and private enterprises, we can foster collaborations that drive innovation in areas such as AI-powered risk assessment, usage-based insurance models, and sustainable insurance solutions.

Alchemy Crew Ventures exists to bridge the critical gap between innovation and impact – a gap that often defines the success or failure of digital transformations. Its mission is to turn brilliant ideas into market-shaping realities, moving them from R&D into the mainstream to drive meaningful change in sectors like insurance and finance. It’s here to bring innovations to life in ways that redefine entire industries and unlock new possibilities for its many clients.

Alchemy Crew Ventures understands that true transformation requires more than technology; it demands a thoughtful balance of visionary innovation, pragmatic application, and deep market insight. “Our values – rooted in open innovation, collaborative ecosystems, and democratized knowledge – drive our work. These principles make us the partner of choice for organizations not only ready to adapt but to lead.”

For senior leaders in financial services and insurance, the path to digital transformation is complex and daunting. They visit Alchemy Crew Ventures not for ideas alone but for results – market-ready solutions that tangibly elevate their businesses. Its clients need more than a roadmap; they need a partner who can transform strategic ambition into concrete success.

What sets Alchemy Crew Ventures apart is its unique integration of corporate venturing, strategic expertise, and operational execution. Where others propose theories, Alchemy Crew Ventures delivers. Its methodologies, grounded in open innovation and validated through real-world testing, focus relentlessly on translating digital potential into measurable outcomes.

Alchemy Crew Ventures is driven by its people – seasoned industry experts, innovation specialists, and digital transformation strategists who blend rigorous analysis with bold problem-solving. Its culture is a fusion of scientific precision and creative vision, designed for professionals who are as comfortable in boardrooms as they are in startup spaces. This balance allows us to speak the languages of both traditional finance and digital disruption.

The financial services and insurance industries are in a period of radical transformation. Traditional models are being dismantled by technology, evolving customer expectations, and new market entrants. Alchemy Crew Ventures doesn’t see this as chaos; it sees it as fertile ground for innovation.

The company is focused on three key pillars for the future: the democratization of advanced technologies, ecosystem-centered business models, and scalable innovation frameworks. Its role is to guide organizations through these shifts, helping them maintain a competitive edge in an evolving landscape.

Alchemy Crew Ventures believes the future belongs to those who can bridge innovation with implementation. Its vision extends beyond consulting; Alchemy Crew Ventures is leading a movement toward more practical, scalable, and actionable approaches to digital transformation. It’s not waiting for the future to arrive – it’s actively shaping it.

Consider Alchemy Crew Ventures your guide in the digital revolution – armed with proven expertise, robust methodologies, and a relentless focus on impact. It empowers organizations not just to keep pace with change but to lead it, redefining what’s possible in financial services and insurance.

needi’s founders - Steph Scoles (left) and Louise Doyle (right)

Manchester-Based Female-Founded Startup Needi Raises £1.4 Million in Seed Funding to Revolutionise Corporate Gifting with AI-Powered Solutions

A Female-Led Tech Success Story Breaking Barriers in Fundraising

needi.co.uk, a female-founded tech startup that specialises in sourcing unique, sustainable corporate gifts and branded merchandise from local, independent businesses, has raised £1.4 million in funding, despite the challenges faced by women in venture capital fundraising.

The latest round, which closed in June 2024, secured £895,000 ($1.18M) from prominent investors such as Clarendon Fund Managers and Techstart Ventures, solidifying needi’s position as a rising star in the tech space.

The funding will enable needi to continue its rapid growth trajectory, equipping the company to meet the high volume of orders it has received for the Christmas season and ensure timely, efficient delivery for its clients.

needi’s impressive fundraising has been backed by angel investors who are leaders in the tech industry; including exited tech founders, EY partners, and senior executives from top tech companies. These investors not only provide capital but also offer strategic insights to fuel needi’s growth.

Founded in 2021 by Louise Doyle and Steph Scholes, needi’s journey to securing investment has not been without its challenges. Only 1.4% of all UK venture capital goes to female-only teams, according to the British Business Bank, which makes it even more remarkable as Doyle and Scholes were both balancing the rigours of fundraising with pregnancy and motherhood. 

Louise Doyle, co-founder of needi, said: “We’re incredibly proud of what we’ve achieved so far given the barriers that female founders face when fundraising.  This investment will not only enable us to grow but also to continue our support of local, independent businesses and sourcing sustainable corporate gifts and branded merchandise.”

needi is reshaping the corporate gifting and branded merchandise industry by sourcing from local independent businesses, helping them thrive in markets dominated by large corporations. needi has already generated over £1M in sales for local businesses and is working with major clients including Meta, Spotify, Intuit QuickBooks and Amazon.

With its unique blend of AI-driven technology and human expertise, needi ensures that its corporate gifts and branded merchandise align with clients’ ESG and sustainability goals, offering a socially conscious alternative to traditional corporate gifting.

Claudine Owens, Investment Manager at Clarendon Fund Managers, said:

“Needi’s seamless, tech-driven solution to sourcing high quality, unique gifts has the potential to revolutionise corporate gifting strategies.

“I am delighted to be working with both Louise and Steph on the exciting journey ahead.”

Studies from the British Business Bank indicate that female-led startups generate 20% more revenue per pound invested compared to their male-led counterparts, highlighting the financial strength of businesses like needi.

For more information or to try needi’s gift finder, click here.

Gold

The CEO Taking Gold and Silver Investment Global

GoldCore is an esteemed member of the London Bullion Market Association (LBMA) with access to secure vaults all around the world. Here we explore what the company has to offer as its CEO Dave Russell wins his title of Most Influential CEO 2024 – ROI (Precious Metals).

“GoldCore’s mission is to provide the safest way to buy, sell, and store physical gold and silver,” says CEO Dave Russell.

Spanning the business’ 21 years of operation, Dave has helped to guide GoldCore to unrivalled success so that its clients may prosper. The company’s dedication to providing the best prices and secure storage over this time has meant that its reputation for excellent partnerships, trustworthiness, and the best security measures has flourished.

“Our core values, including trust, transparency, and excellence in execution, guide us daily in ensuring we deliver the best service to our clients.”

Built on a foundation of trust and brilliance in business, GoldCore acts as a buttress for those looking to invest in alternative assets. For GoldCore this means gold or silver investments which may be easily purchased then expertly stored in secure vaults around the world.

Dave tells us, “As LBMA members, we strive to achieve the highest industry standards. What sets us apart is our international storage service, which is available to all types of clients – whether it’s someone starting with our GoldSaver plan or larger private investors, family offices and pension funds.”

The GoldSaver plan is 100% backed by physical investment grade gold bullion, gives the chance to store your precious metals in high-security vaults worldwide, and is an affordable way to invest. If you’re looking for the perfect way to invest in physical gold, with peace of mind supported by a team of experts, GoldCore’s GoldSaver plan is the place to get started.

As the GoldSaver plan is an alternative to traditional savings accounts, GoldCore’s clients can be sure to reap the benefits as the years go by. Investing in alternative assets may seem complex, but GoldCore’s team work hard to demystify the subject and guide their clients to solid investments for a greater return on investments.

GoldCore’s CEO Dave guides the company’s decisions, actions, and offerings. He shares, “As CEO, my primary responsibility is to free people up so they can focus on their highest value tasks. I believe that while a person can achieve anything, it’s not possible to do everything, and certainly not all at once. That’s why delegation and prioritisation are key to success. One mantra that guides me is “Perfect is the enemy of done.” It’s important to strike a balance between striving for excellence and ensuring progress is made.”

Dave’s career in finance started when he became a trader at a bank. With experience in banking and investments in his past, including forex trading, forwards, and bonds, he had the background knowledge necessary to make a positive impact when he became the Director of Marketing for his friends who had set up the ambitious gold brokerage company.

In 2023, Dave took on the role of CEO at GoldCore and continues to stand strong at the helm of the business. He leads with an open mind and highly values cooperation amongst his team members. He comments, “My leadership style has become more collaborative and strategic over the years. I don’t feel the need to have all the answers; instead, I rely on my team’s strengths and problem-solving abilities. The key is to create an environment that encourages creativity and collaboration. I’ve also learned not to shy away from making decisions, even when faced with imperfect information. Being able to take responsibility for those decisions and their outcomes is crucial in leadership.”

The team at GoldCore is close-knit, collaborative, and dedicated to helping others with their gold and silver investments so that they can keep the industry refreshing and accessible for investors. Dave enthuses, “Integrity is at the heart of our business, and all staff understand the importance of responsibility towards our clients. I personally ensure these values are reinforced regularly, from the onboarding process through to ongoing communication with the team across our all-hands, one-to-ones, or and our offsite get-togethers. Focusing on our values and keeping ourselves refreshed on the culture is especially important given that we work in a hybrid model, with many of our staff splitting time between home and the office, and across different countries.”

“Our whole business and philosophy is about trust and integrity; people trust us with their gold and silver. That’s a big responsibility. So, this also needs to be reflected in our internal culture. And I am very proud to say that it is. We have a strong internal culture built on trust, integrity, and collaboration.”

Balancing his personal life with his responsibilities as GoldCore’s CEO, Dave continues to support his family and his employees in every way possible. His commitment to managing travel, organisation, and delegation has led him to success in the industry even in the face of challenges – and we’re sure that the years to come will see everyone at GoldCore and their clients experience the best of the best in gold and silver investments.

As the future beckons, Dave shares, “Internally, we’re continuously focusing on a LEAN approach to improve efficiency across all departments. Externally, we’re expanding our offerings both in terms of products and geographical presence. We’re also increasing our physical footprint, which will allow us to serve more clients and regions effectively. I’m always focused on growth—both personally and professionally. My development as a CEO comes with the aim of driving the company’s continued success while adapting to any challenges that come our way.”

With the rising demand for physical gold, Dave believes that the world is truly GoldCore’s oyster. Although the world faces worrying times, GoldCore aims to grow beyond what has been expected of the business. From a gold and silver buyer, seller, and storer, GoldCore is soon to solidify its presence around the globe. In this particular industry it is of utmost importance to build trust and a reputation of excellence, mutual respect, and unparalleled knowledge. GoldCore has done just that as its team contributes years of hard work and growth in the sphere to the future of precious metal investments.

Winning Most Influential CEO 2024 – ROI (Precious Metals), Dave’s dedication has been recognised by us at CEO Monthly. We wish Dave and GoldCore all the best for the sparkling future to come.

For business enquiries, contact Jan Skoyles from GoldCore on their website – https://www.goldcore.com/

Dave Russell
Group of young people working together.

Are UCaaS and CCaaS Better Together?

By Rob Smith, CTO, CloudClevr  

Technology alone cannot drive results, it needs to connect with employees, customers and business processes 

In the world of business communications, everyone is trying to solve a persistent challenge. How do we communicate effectively to drive high revenue growth, customer satisfaction levels and staff productivity?   

At the heart of this challenge is the need for communications tools that deliver happier customers. This in turn leads to business success and, ultimately, revenue growth. To meet these goals, companies typically turn to two main types of solutions: Unified Communications (UCaaS), which is a standard telephony and meeting and collaboration tool and Contact Centre tools (CCaas), which now incorporates Artificial Intelligence (AI) and automation features. 

Changing expectations 

However, customer preferences have changed over time. In the past, companies only had a few options to consider- email, face-to-face meetings and phone calls. But now we have a huge range of technology solutions that help address customers changing expectations.  

As well as customer expectations changing, collaboration tools are also changing the way we communicate internally within a team. Instead of relying solely on phone calls, teams are increasingly using a mix of voice, chat, shared documents, and project platforms. This makes choosing the right vendor and designing effective collaboration and customer contact solutions an important area of focus. The gap between getting it right and getting it wrong can be huge.  

Given these changes, businesses must now consider is whether integrating UCaaS and CCaaS into a single solution makes sense.  

Vendors are increasingly offering converged solutions 

The choice of single systems offering a complete solution has increased since 2020 led by Microsoft, Zoom, and Webex from the collaboration world, along with RingCentral and others from the cloud telephony space.   

Primarily, Unified Communications (UC) providers such as Zoom and Microsoft launched Zoom Contact Centre in early 2022, and Microsoft Dynamics 365 Contact Centre respectively earlier this year. Conversely, CCaaS specialists like NICE also have introduced their own UCaaS offerings.   

While a converged solution is now the preferred option for most vendors for obvious reasons, what is the right approach for customers? Should UCaaS and CCaaS be delivered in one solution, or is the integration of two specialist services a better approach?  

Inarguably, businesses need to choose whichever solution creates the best result in terms of simplicity, impact value and customer satisfaction. Simplicity to deploy, simplicity to manage, and simplicity for staff to adopt, measured against the impact value of the functionality delivered, is crucial.  

Customer and agent experience for the win 

A single solution has some obvious benefits. It may reduce licence inventory and costs and it may also mean a consolidated supplier relationship and reduced training costs. Fewer active applications on an employee’s desktop mean they don’t have to switch between multiple applications, and this results in improved productivity.    

This also would mean agents can collaborate better with subject matter experts and resolve issues faster. Agents are not expected to know everything and a converged system would make it easier for them to reach out to the right experts faster. Ultimately, this improves customer experience (CX), which is the main goal for any business. All employees in an organisation should have a single pane visibility on their customer’s journey, which can only help in positive ways.  

A single or converged solution 

For a large number of organisations, especially small businesses, a single product would make sense. However, if CX, agent productivity and return on investment (ROI) of a specialist Contact Centre solution such as NICE or Puzzel are more effective, then opting for specialist solutions and then integrating them with UCaaS might be the way forward.    

Take NICE as an example. It is a top-end CCaaS product with much higher levels of functionality than a solution like Zoom, but also comes at a higher price. If a business can justify the cost with a solid ROI, proving that the solution makes them more efficient or if their compliance needs require the extra features, then combining a basic UCaaS system with a specialist CCaaS is the best option. For others, a simpler, more affordable solution like Zoom might be a better fit.  

It’s not a ‘rip-and-replace’ approach 

Organisations need to set aside what they know about UCaaS and CCaaS and work through a detailed review process based on their customers, staff, processes and commercial productivity goals. 

While the idea of ‘rip and replace’ is not a pathway many organisations like to consider, it is far less dramatic in most cases with a progressive roadmap that takes customers from where they are to where they need to be.   

While business size does not really dictate the choice between a single solution and an integrated system, smaller organisations may elect to move first to a single solution to streamline their new workflows and business processes before stepping up the contact centre element if it proves worthwhile.  

Technology alone cannot drive results. It is about how well it connects with employees, customers and business processes. Ultimately, the customer and agent experience should act as a guide as to whether an organisation should implement a single solution or a converged one.  

Rob Smith
Diverse business team meeting with professional coach

The Art and Reality of Mentorship: Breaking Through Self-Imposed Limitations

After three decades of being mentored and two decades of mentoring others, I’ve come to understand that true mentorship is far more than just sharing wisdom – it’s about catalysing transformation. As someone who has guided thousands of individuals, both one-on-one and in groups, I’ve observed a fundamental truth: while many aspire to be mentored, few are truly prepared for the work it demands.

The Myth of Mentorship Magic

There’s a prevalent misconception that success can somehow be absorbed through proximity – that a successful mentor will sprinkle some sort of magical dust that transforms mentees overnight. This couldn’t be further from reality. As I often tell my mentees, “You can lead a horse to water, but you can’t make it drink.” A mentor can provide knowledge, direction, tools, templates, and blueprints, but the crucial step of breaking free from limitations must come from within.

This process reminds me of nature’s wisdom: just as prematurely cutting open a chrysalis would prevent a butterfly from developing the strength it needs to survive, or cracking an egg would rob a chick of its crucial developmental struggle, true growth requires personal effort and transformation.

The Mirror of Reality

One of the hardest truths I’ve learned to share is that people are exactly where they are ‘choosing’ or allowing themselves to be. This position is shaped by three critical factors:

– The knowledge they’ve gained

– The work they’re willing to invest

– The decisions they’re making daily

While this reality can be uncomfortable to face, it’s essential for growth. As I frequently remind my mentees, “If you keep doing what you’re doing, you’ll keep getting what you’re getting.” Want different results? You’ll need to learn different things and take different actions.

The Strategic Approach to Transformation

Over my 20+ years of mentoring, I’ve developed and refined a systematic approach to transformation. At its core is what I call the “strategic plan” or “transition map” – a comprehensive blueprint that incorporates my behavioural profiling and has been extensively tested across thousands of mentoring relationships.

This system focuses on three key elements:

1. Clearly mapping the current state

2. Defining the desired future state

3. Identifying the specific areas, work, actions, and initiatives required to bridge that gap

Think of it like planning a journey to a new destination – you’ll need to travel roads you’ve never taken before and make choices you’ve never made. The familiar path will only lead to familiar destinations.

The Reality of Success

What truly sets successful mentees apart is their willingness to embrace discomfort and put in the work. They understand that transformation isn’t about finding shortcuts or magic solutions – it’s about systematic, dedicated effort guided by experienced insight.

For entrepreneurs seeking mentorship, I offer this advice: before you seek a mentor, prepare yourself for genuine change. Be ready to:

– Challenge your existing assumptions

– Embrace uncomfortable truths

– Commit to consistent action

– Take responsibility for your outcomes

The Path Forward

True mentorship is a partnership in transformation. While I can provide the roadmap, tools, and guidance drawn from decades of business experience, the journey itself belongs to the mentee. The most rewarding moments in my mentoring career have come from watching individuals not just achieve their goals, but fundamentally transform their approach to business and life.

As we navigate an increasingly complex business landscape, the value of mentorship has never been greater. However, its success depends not on the mentor’s achievements or wisdom, but on the mentee’s readiness to embrace change and put in the necessary work. After all, new destinations require new paths, and new success requires new actions.

About Mike Greene

Entrepreneur, Leadership Mentor, and Philanthropist

https://mikegreene.co.uk

Mike Greene is a dynamic and visionary entrepreneur renowned for his extensive background in executive leadership, strategic business growth, and philanthropic endeavours. With a keen eye for innovation and a knack for fostering strategic partnerships, Mike is committed to cultivating strong corporate cultures while leveraging his business acumen to drive positive social impact and support local communities.

Mike’s commitment to nurturing entrepreneurial talent is evident in his investment portfolio, which includes over 30 start-up and growth businesses such as Shazam and Chargemaster. Currently, he serves as a mentor and strategic advisor to over 40 UK businesses, providing invaluable guidance and support to aspiring entrepreneurs.

Mike’s influence extends into the media realm, where he has been featured on Channel 4’s “Secret Millionaire” and is a regular commentator and pundit on business-related topics.

Following the programme, which had a great impact on him, he sold his main business and took a three-month sabbatical with the personal challenge to raise £100,000 for 100 charities in 100 days. He was successful in this bid and was inspired to go on to commit one-third of his time to help charities and mentoring people to change their lives for the better.

Renowned as a sought-after public speaker, he has delivered keynote addresses on business, investing, property, and education across the UK, Europe, US, Australia, and New Zealand. Additionally, he is the esteemed author of the book “Failure Breeds Success”.

As the Founder and CEO of Global Research Business, Mike successfully led the growth of a multi-million pound global research enterprise, ultimately orchestrating a highly profitable exit and the rebranding of the company as Lumina Intelligence.

Mike’s influence extends beyond his own ventures, as he has served as a main board advisor and speaker at events for numerous global corporations spanning various sectors including energy, retail, consumer goods, food and beverage, tobacco, pharmaceuticals, and finance. Notable engagements include advising industry giants such as BP, Tesco, Coca Cola, and GSK.

Throughout his illustrious career, Mike has held various executive positions across multiple industries, driving strategic change and growth. Notably, he holds the distinction of being the youngest Chairman and longest-serving board member of the Association of Convenience Stores, advocating for over 33,500 small retail establishments in the UK.

Beyond the boardroom, Mike is actively involved in large-scale property development projects in the Peterborough and Cambridgeshire region, contributing to urban revitalisation and community enhancement efforts.

Driven by a passion for giving back, Mike has dedicated his time and resources to various philanthropic causes. From serving as a Trustee of Peterborough Cathedral to advocating for the establishment of Peterborough University, he remains deeply committed to making a meaningful difference in his community. Additionally, his role as an Ambassador for the Cambridgeshire Children’s Hospital underscores his dedication to healthcare advocacy and fundraising.

In addition to his professional pursuits, Mike embraces physical challenges and adventure pursuits. From sailing in the Clipper 2013/14 Round the World Yacht Race to summiting mountains like Kilimanjaro and Annapurna, he continually pushes the boundaries of achievement and inspires others through his endeavours.

Mike’s dedication to excellence has been recognised with an Honorary Doctorate in Education from Anglia Ruskin University. Furthermore, he has been honoured as one of the 100 most influential Leaders, Thinkers, and Agitators shaping the Grocery Industry, solidifying his status as a trailblazer in his field.

Mike Greene
Businesswoman giving a high five to a colleague in meeting

Leading with Values and Vision

Spotlight on Rebecca Sutherland, Entrepreneur, Investor, Business Coach and Mentor

Rebecca Sutherland is no ordinary business leader. Having built multiple successful ventures, Rebecca’s entrepreneurial spirit is deeply ingrained. “It’s just who I am,” she says. “I struggled being an employee, so becoming an entrepreneur was the only option.” Her passion for spotting problems and applying her expertise to solve them has driven her throughout her career. But, more than anything, it’s her unwavering commitment to shared values that defines her leadership.

Leading with Values

As both an entrepreneur and investor, Rebecca’s approach to backing businesses goes beyond the typical numbers game. “For me, it’s all about values. I need to know that the person I’m investing in has honesty, integrity, and a real passion for making things better,” she explains. It’s not just about the idea—Rebecca looks for alignment in vision and a willingness to manage expectations. “If someone has a great idea but they’re not executing well, I can help with that. But first, our values have to align.”

Challenges in a Male-Dominated World

Rebecca has navigated industries where women are often underrepresented, facing her share of bias and unprofessionalism. “I’ve been asked to speak to ‘the man in charge’ or had people complain about me to my husband, who is also my business partner. Men don’t face the same scrutiny women founders do.” She’s determined to change these narratives. Titles like ‘Mumpreneur’ are something she understands but doesn’t apply to herself, despite having children and being a working mum, “I’m trying to change things, and not everyone likes it.”

Imposter Syndrome and Overcoming Self-Doubt

Despite her achievements, Rebecca admits to struggling with imposter syndrome. “It’s hard to back yourself sometimes, especially as an entrepreneur. You’re juggling so much that it’s difficult to focus on your wins.” Her advice for overcoming these challenges? Build a strong team who believe in you and share your values. “They remind me of my successes and help me reflect on the lessons learned from my mistakes.”

Female Entrepreneurs Bring Something Different

Rebecca doesn’t engage in the men-versus-women debate as she believes in the best person for the job, but she does believe women can sometimes bring a unique perspective to the boardroom. “Female entrepreneurs often have less ego and a greater focus on value and purpose.” She’s also a firm believer in the power of representation. “Having women in leadership roles encourages diverse entrepreneurship and helps drive funding to women-owned businesses, plus it helps inspire the younger female generations who want to be entrepreneurs.”

Business Achievements and What Keeps Her Moving

One of Rebecca’s proudest moments was selling her first business, a lettings agency. “I turned it around in six months and did it all on my own. It encouraged me to continue and start other projects.” For Rebecca, adding value is what truly motivates her, not just financial success. “Money gives options, but it’s not the motivator. Creating something meaningful is.”

Her approach to work-life balance is clear: “I don’t believe in working 80 hours a week to be successful. Missing out on family experiences isn’t worth it, and I communicate that to the people I invest in. My first question to them is, ‘What do you want your life to look like?’ “

Advice for Female Founders

For women seeking investment, Rebecca’s advice is simple: “Find your people. Surround yourself with like-minded individuals who have done what you want to do—ask for help and build a strong network.” Rebecca stresses the importance of having a support system, especially in tough times. “The people I’ve met through networking have positively impacted my career. If it weren’t for them, I wouldn’t be where I am today.”

What’s Next for Rebecca?

Looking ahead, Rebecca isn’t focused on a particular industry but is excited about supporting individuals doing things differently, if their values align with hers. “The sector is irrelevant to me—it’s all about the people and the impact they want to make.”

With her clear leadership, values-driven approach, and passion for empowering others, Rebecca Sutherland continues to be a formidable force in the world of business.

Rebecca Sutherland Bio

Rebecca Sutherland is an investor and entrepreneur with a passion for turning overlooked businesses into market leaders. As the Founder of Aluminium Fire Systems, she has built a reputation for reshaping industries by transforming “boring” businesses into opportunities for growth. Rebecca specialises in identifying potential where others see roadblocks, driving profitability through innovative solutions and strategic direction.

With a strong focus on business acquisitions and turnarounds, Rebecca doesn’t just invest in companies—she redefines what’s possible. Her ventures, including PITCHINVEST and Harbar Six Limited, are dedicated to fueling the rise of founders who refuse to play by the old rules. She’s on a mission to back visionary leaders who challenge assumptions and disrupt the status quo in their industries.

Originally from Birmingham, Rebecca’s reach extends across international borders connecting growth-oriented businesses with the resources they need to thrive. Her unique ability to bring investors and entrepreneurs together has enabled countless ventures to achieve success on their own terms.

For Rebecca, it’s about more than just the bottom line. She believes in empowering teams, fostering creativity, and ensuring that people—not just profits—are at the heart of every business. Whether she’s guiding emerging leaders, scaling businesses, or investing in disruptive ideas, her commitment to shaping the future of UK business is undeniable.

With a growing community of 10,000+ followers, Rebecca is leading the charge for founders who are ready to break boundaries and turn their bold visions into reality.

Rebecca Sutherland | LinkedIn

Rebecca Sutherland
Laura Keturkė

Women in FinTech

Business Spotlight on Laura Keturkė, Head of Product at AAZZUR

Laura Keturkė, Head of Product at AAZZUR, is proof that curiosity, hands-on learning, and embracing unexpected opportunities can carve out a successful career in FinTech. With a deep passion for product design and a focus on user-centric solutions, Laura has emerged as a key player in the sector. Her journey from real estate to a leadership role at a promising startup offers inspiration and practical insights for anyone aspiring to leave their mark in tech.

From Real Estate to FinTech: A Serendipitous Start

Laura’s entry into tech was anything but conventional. After finishing university, she began working as a Broker Assistant in real estate. Her keen interest in technical processes quickly became apparent, leading to a promotion as a Marketing and Product Manager. There, she tackled challenges like developing web databases and refining digital marketing strategies—an experience that taught her the value of merging technical skills with customer needs.

After five years in real estate, Laura sought a new challenge. She found it unexpectedly when her husband was invited to a boot camp retreat with AAZZUR in Vienna. Joining him as a plus-one, Laura was drawn into the startup’s collaborative and fast-paced environment. “I naturally became involved, starting as an intern,” Laura recalls. “I helped with research, marketing, design—whatever was needed. It was an incredible learning experience.” Her dedication didn’t go unnoticed, and following AAZZUR’s selection for the TechStars accelerator program, Laura transitioned into the role of Product Manager. Four years later, she was leading the charge as Head of Product, focused on delivering innovative and customer-focused digital solutions.

Building Products: Teamwork is Key

In her current role, Laura does more than oversee projects—she shapes visions and guides her team in creating products that resonate with users. “The team dynamic varies greatly depending on the company’s size,” she says. “In a smaller setup like AAZZUR, every role is critical, from the Product Manager to the Tech Lead, Designer, Developers, and QAs.” Laura sees the Product Manager’s role as one that requires a blend of strategic thinking and attention to detail. “It’s about seeing the big picture but also breaking it down into actionable steps. Listening to stakeholders and aligning the team towards common goals is crucial.”

For Laura, the collaborative spirit of her team is what makes AAZZUR special. “No matter how well-defined the roles are, it’s essential that we function like a well-oiled machine,” she explains. “Everyone needs to communicate openly and stay open to new ideas to keep delivering the best possible product.”

The Value of Self-Improvement

Laura has a refreshing take on role models. “I’m not a big believer in role models. It’s more important to focus on being the best version of yourself,” she says. Laura believes that comparing oneself to others can be counterproductive. “It’s fine to be inspired by others, but your path should be uniquely yours.”

This philosophy has guided Laura throughout her learning journey. Without a formal tech background, she immersed herself in new concepts, driven by curiosity. With the support of AAZZUR’s founders Philipp Buschmann and Martin Damaske, as well as her husband, she quickly absorbed the technical skills needed for her role. “Developers are usually more than willing to share their knowledge if you ask,” she says. For those struggling in unsupportive environments, Laura’s advice is simple: find a community that encourages curiosity and fosters growth.

Embracing Uncertainty and Learning from It

Despite her experience, Laura admits that new projects or clients can be intimidating. “There’s always a bit of anxiety when you’re working with a new team or project,” she acknowledges. Her approach is to maintain an open mind. “Have a vision, but don’t over-plan every step. Flexibility and honesty about what you don’t know go a long way in building trust and making the process smoother.”

Laura also believes that success in tech is more accessible than many think. “No one enters this industry knowing everything. What matters most is your commitment, motivation, and eagerness to learn,” she advises. Setting achievable goals and maintaining a balance between work and personal life is key to her approach to both career and well-being.

A Final Word of Advice: Chart Your Own Path

To those starting their careers or feeling overwhelmed, Laura offers encouraging advice: “No one expects you to know everything. Ask questions, but also take the initiative to understand the bigger picture.” She emphasises the importance of being clear about your learning style and communicating it to your team. “When you’re upfront about how you learn best, others are more likely to support you.”

Laura’s journey from a curious plus-one at a startup retreat to a leading voice in product development at AAZZUR is a reminder that career paths are rarely straightforward. Her story highlights how embracing unexpected opportunities, staying curious, and fostering teamwork can lead to success. With her hands-on expertise and passion for creating meaningful digital experiences, Laura continues to inspire those around her to keep learning, building, and moving forward.

Laura Keturke, Head of Product at AAZZUR

With experience in banking, financial services and real estate, product design and strategy are Laura’s forte.

She has extensive experience having worked at multiple companies within the financial industry, where she led digital product development and drove agile projects.

She is strong believer in customer-centric and easy-to-use products and prides herself on being very hands-on throughout the development process.

Laura Keturkė
Woman in a beige sweater smiling while using a tablet in a clothing store during daylight

The Most Popular Business Ventures and Surprising Startup Trends Across the Globe Revealed

Exclusive data highlights entrepreneurial hotspots, from clothing stores to coffee culture

Clothing stores, bakeries, software companies, and farms are among the most popular ventures pursued by aspiring entrepreneurs worldwide.

This trend is captured through the latest data-driven insights from AI-driven business planning platform Venture Planner. The anonymised data from Venture Planner’s platform highlights diverse motivations and growth stories from over 200 countries and 40,000 businesses.

From innovative farming techniques in Africa to Europe’s burgeoning coffee culture, the data showcases unique narratives driving entrepreneurial spirit. Venture Planner’s analysis reveals significant global trends and emerging themes, providing a detailed look at the aspirations shaping the future of entrepreneurship.

Global trends in entrepreneurship

The data reveals that clothing stores have emerged as the most popular entrepreneurial venture. This is followed by bakeries (#2), software companies (#3), and farms (#4). These ventures not only highlight the varied paths to business development but also reflect the diverse interests and opportunities available in different regions.

A sizeable portion of entrepreneurs are at the nascent stages of their business journey, with nearly half (47%) in the idea stage and 42% in the start-up stage. Only 11% have reached the growth stage. This indicates a thriving environment of innovation and new business ideas, with many entrepreneurs just beginning to explore and develop their ventures.

Myanmar boasts the highest proportion of start-ups, with 69% of businesses in this phase among countries with more than five entries. This suggests a particularly vibrant entrepreneurial spirit in Myanmar, where many individuals are actively working to turn their business ideas into reality.

Funding needs reflect ambitious growth plans

An overwhelming 72% of businesses on the platform are seeking funding, highlighting the robust growth ambitions and the high costs associated with launching new ventures. This significant demand for funding underscores the substantial initial investments required to get businesses off the ground or scale their operations.

Alex Clansey, CEO and co-founder of Venture Planner, commented, “Our data highlights a compelling trend. 72% of businesses require external funding to get off the ground or scale their operations. This demand for funding underscores the ambitious growth plans of today’s entrepreneurs and the substantial initial costs associated with launching new ventures.”

He added, “It also reflects a vibrant startup ecosystem and a supportive investment environment. At Venture Planner, we are committed to helping these businesses navigate the complexities of securing funding and turning their innovative ideas into successful enterprises.”

The most common sectors requiring funding include clothing stores (#1), software companies (#2), farms (#3), bakeries (#4), and cafes (#5). On the other hand, among businesses that do not require funding, the leading sectors are clothing stores (#1), beauty salons (#2), bakeries (#3), candle stores (#4), and cosmetics stores (#5).

Geographic distribution highlights entrepreneurial hotspots

In terms of geographic distribution, the United Kingdom leads with 8,434 businesses on the Venture Planner platform, followed by the United States with 5,007 businesses. This significant presence in the UK and the US indicates strong entrepreneurial ecosystems in these regions, supported by robust infrastructure and resources for startups.

Other notable regions represented include South Africa with 3,428 businesses, Jamaica with 2,737 businesses, and Nigeria with 2,628 businesses. These regions highlight the global nature of entrepreneurship and the diverse opportunities available in different parts of the world. For more information on Venture Planner’s platform and to start your entrepreneurial journey, visit https://ventureplanner.ai/

turmec ceo

A World Leader in Sustainable Waste Management

Turmec is a preeminent and well-respected Ireland-based recycling solutions provider. Its world-class engineers work towards the shared vision of a world without landfill, a carbon neutral global economy supported by the endless recycling and reusing of waste. Its mission is led by CEO Geoff Bailey, who is proud to do his part to support Turmec’s betterment of global waste management solutions. Here, we speak with Geoff to understand the company, his vision as its faithful steward, and demonstrate why he deserves the title of Most Influential CEO 2024 – ROI (Recycling & Engineering).

Turmec engineers sustainable waste management solutions, drawing upon over 50 years of industry experience to design, manufacture, and install best-in-class systems. Its focus is on creating usable and sustainable resources from waste products so that, in CEO Geoff Bailey’s words, “all waste is processed and the embedded resources re-presented to industry as a substitute raw material for virgin.” The company currently stands at the forefront of worldwide sustainability efforts, finding creative means of redesigning current systems and building world leading waste management plants.

As a titan of the waste management industry, Turmec’s run of design and installation projects represent incredible success and contribute to millions of tonnes of repurposed waste per annum. These completed projects span multiple countries across the Irish, UK, and Australian markets, built in close collaboration with clients to meet their needs using specialised project management and modelling software. Whether its solutions are required for municipal solid waste, mixed dry recycling, construction and demolition waste, or beyond, its engineers leverage cutting-edge technology to craft a bespoke system.

This focus on client needs drives the company’s full-service offering from design through to support, servicing, and aftercare. Its process involves analysis of the space and resources available to clients, their goals, and budgetary restrictions. It then designs, puts together, and installs the finished product. The company’s rapid response to breakdowns and in-depth support following installation matches the quality of production, completing the bespoke Turmec service package.

The focus at Turmec is on redesigning products and processes to reduce waste and pollution, emphasising re-use and recycling to combat landfill usage and harmful industry habits. Geoff explains, “this shift requires a mindset change in how we manufacture, deliver, and dispose of products. Crucial to this is ‘closing the loop’ of product lifecycles via changes in design and increased waste prevention, re-use, and recycling.” In Australia, Turmec has been commissioned to build unprecedented skip and waste recycling facilities, including the world’s largest integrated skip waste, construction and demolition waste, and non-destructible digging waste recycling facility.

“In an effort to accelerate this shift, various countries have set targets to achieve a minimum 80% diversion from landfill of all waste streams by 2030. In particular, Australia expressed that goal openly and in addition has set a goal to reduce the per capita waste generation rate by 10%. It also plans to ban the export of waste plastic, paper, glass, and tyres altogether.”

As CEO, Geoff explains that he steers the strategic direction of the company, “setting the tempo and culture of the organisation” as well as ensuring Turmec has “the right people with the right skillset to deliver on our plan.” According to strict principles of fairness, working hard, being available to his team and receptive to new ideas, he drives the company forward with profitability and revenue metrics in mind. The strategy, however, is not rigid, and he instead ensures adaptability for its health and the benefit of clients in an ever-evolving industry. “The plan is not one which is ‘set in concrete,’” he says, “never to be re-examined until the 3-year period is up, but remains open to new ideas and initiatives which can then be incorporated.”

He places particular importance on aligning the company with its core values of safety, partnership, trust, respect, professionalism, and quality. He is keen to ensure that employees’ physical and mental wellbeing is taken care of and that a sense of partnership permeates the whole business throughout interactions with suppliers, customers, and internal teams. To inspire the best in Turmec’s products and services, Geoff understands the need to promote staff wellbeing and offer internal opportunities, meaning the company’s promise is not solely waste management excellence but a dedicated and empowered team.

“Turmec is only as good as its staff and how they relate together and with external stakeholders such as our customers, suppliers, sub-contractors, bankers, and professional support teams. Developing our staff through training, personal coaching, and team building is essential to ensure we improve our capability to grow the business.”

Geoff’s journey began with the relentless pursuit of education lasting beyond school and university throughout finance and operating roles spanning multiple industries. Having studied Management Science and Industrial Systems Studies at Trinity College Dublin, he went on become a chartered accountant with Arthur Andersen. His time with the company imparted knowledge of many disparate businesses and how they operate and facilitated his move to Johannesburg, where he enjoyed taking in the world beyond Ireland.

Throughout the following years, his diverse career involved boutique investment banking and corporate finance, and he eventually became CFO for a waste business, Greenstar. “This was a start-up business, which grew rapidly and organically, and in 2007, I switched from CFO to Managing Director of Greenstar’s material recycling, landfill, and renewable energy division. This was a key moment in my career development.” Opportunities arose, following the 2008 financial crisis and the “overly aggressive implementation of anti-landfill policies,” for Geoff to take ownership of its landfill portfolio. Today, Geoff leverages this cross-industry experience and background in waste management to lead with an authority backed by vital experience and a multi-faceted skillset.

Now back in Ireland, Geoff is pleased to promote the country’s workforce, drawing staff from towns and regions local to the company’s home in the Gaelteacht townland, Rathcairn. He is proud to support them with personal skills and management training and team building opportunities, developing Turmec’s people alongside its systems and infrastructure. As it takes strides into the industry’s future, Geoff is keen to remain at the forefront of recycling and material recovery technologies and to “become AI literate,” as he foresees it having a major impact on the company in the near future. He is eyeing up expansion into the US market: the company has attended annual Waste Expos and networked with potential clients to out the needs of that market.

As a hands-on CEO in charge of commercial decisions and negotiations, board relations, and talent management, Geoff distils a lucrative and diverse career to steward Turmec through its most profitable and innovative years. For budding CEOs, his advice is to grow your company responsibly, look after staff, and to surround yourself with the right people to support that growth.

“Believe in yourself but be humble enough to invite opinion and criticism. Seek counsel from your team, but for big decisions, balance that with outside trusted networks where there are no vested interests. Be ambitious but grow at a pace that your business and staff can adapt to and thrive. You can’t do everything yourself, so surround yourself with strong, bright, and reliable people that share in your vision and core values.”

Turmec is one of the most prominent names in waste management and recycling solutions. Under Geoff Bailey, it is clear to see why. His leadership has brought out the best in its staff, operations, and market presence, and he has overseen the company through its most ambitious projects to date. As the world acclimatises to forward-thinking waste systems, between his stewardship, an expert team, and the shared goal between them, the company stands in excellent stead to lead that charge.

For business enquiries, contact Brigid Manley from Turmec via email – [email protected] or on their website www.turmec.com

Telephone: +353469432243

woman with blue hair and arms crossed smiling for photo

Cultural Media CEO of the Year 2024: Edwige Dazogbo

Edwige Dazogbo is Founder and President of Edgy TV, a multicultural TV channel created especially for North American, Asian, African, West Indies, European, and Middle Eastern audiences to celebrate the diversity of life through glamour, music, fashion, and entertainment. The channel is available on Apple TV, Fire TV, Roku TV, Android TV, and more, with its programmes covering general news, music videos, and fashion, alongside Nollywood, Hollywood, and Bollywood movies, celebrity interviews, reality shows, and even manga anime. Being the brilliant visionary behind Edgy TV with over 20 years’ experience in the media field, we leapt at the opportunity to discover Edwige Dazogbo’s story.

Edwige Dazogbo was born in Benin, West Africa, and much of her youth was spent travelling and living across several different countries due to her father being a United Nations diplomat. As such, she was, during these formative years, exposed to an abundance of different cultures, igniting a passion for embracing diversity and inclusivity early on. It was also at a young age that Edwige discovered her flair for storytelling, with this fuelled by French literature studies at high school and her creativity being nurtured by her father and teachers.

By the age of 17, Edwige’s dream was to become a filmmaker, so, after a move to Montreal, she immersed herself in cinematographic studies at university, and found she loved American Film History the most. After a year, the university’s orientation coordinator had recognised Edwige’s talent and recommended she switch to communications and public relations – This meant she found herself at a crossroads. Her desire was to study at a UK private school, but she wasn’t ready to move abroad on her own just yet, thus she made the decision to continue studying at the University of Montreal, before realising how more problem-solving, analytical skills such as finance could benefit her career.

Wanting to gain practical experience, Edwige and her friends created a short film entitled “Colors”. From there, she discovered her forte for media management, which soon opened doors to exciting media and television opportunities. At the age of 20, Edwige began her first job in cinema and communications at a film festival, a four-year stint which gave her a deeper understanding of African film representation in the media. She then decided to take her learning further with leadership and management courses, with her now looking to complete a Doctorate in Business Administration in the USA.

Edwige celebrates her Beninese heritage, while also identifying as Afro Canadian, and she stands tall as a black entrepreneur who is taking the corporate world by storm. She is paving the way for other immigrants, ensuring equal opportunities for future generations, and is proud to see more people of colour in leadership roles. “As a black business leader, I’m glad every time I see more and more people of colour seeing a high level of success,” she tells us. “But it lacks in the media; this is why I believe we need Edgy TV, as a mirror of our diverse society to show a better inclusive world for the future generations.”

“We aim to unite humanity’s cultures to make a difference in our society and contribute to peace.”

Indeed, it is the lack of diverse representation in the media that inspired Edwige to establish the unique and original concept of Edgy TV. It all began with the 60-page digital Edgy Magazine back in 2014, which celebrates the lifestyles of professional women aged 20 to 55, covering fashion and different cultures. Edgy didn’t take long to grow into a mini empire comprising 10 magazines, five TV channels, and two radio stations. Notably, during the pandemic, Edgy TV surpassed 10 million views on a UK platform, which reflects its extensive growth and influence. Today, Edgy TV is joined by sister channels, MAMA BENZ TV, which aims to empower African women, and EDGY URBAN, which shows a refreshing combination of content, from romantic dramas to Indian movies to traditional African films, and more.

Edgy TV now boasts a global reach and looks to share its platform with other businesses that share its values. It has been partnered with Reuters TV for three years, featuring their news on its website, and it continues to welcome partnerships with other businesses, offering opportunities for them to advertise and broadcast their content. The channel is actively seeking partners to feature their short films, features, documentaries, animations, music videos, student and television productions such as series and reality, fashion-inspired shows, cooking shows, talk shows, cultural events, and more.

“We present your brand’s message on a big, bold, and beautiful online platform.”

While Edgy has seen vast success, that’s not to say it has come without its hurdles, as Edwige tells us, “The most challenging accomplishment was having the right funding in place and getting my government licenses for broadcasting and telecom.” It was her passion towards getting her vision across to investors and partners that was the key to securing the funding needed in order to make Edgy TV a reality and a success. Ever since, she has built a strong network of partners, supporters, filmmakers, journalists, actors, producers, marketers, and more, whose values and beliefs align with her own and who each contribute to the thriving of Edgy TV in their own way.

It is clear to see the trailblazer that Edwige is, and we can already count several factors that have made her stand out for success within the Global CEO Excellence Awards 2024 – but she tells us what she feels makes her special: “I feel I stand out from other CEOs in my industry because I’ve experienced too many ‘destiny’ moments. It is a well-trodden, clear path; it is not by ambition, but by passion, inspired by artists. I wanted to realise my dreams.”

She continues, “A positive impact in my role as CEO at Edgy TV is the moment when I see a light in the eyes of someone else while I’m talking to them about my passion for multiculturism, media, and fashion. When I feel someone learned something positive through my work, then I feel satisfied. I want to keep people happy and continue to grow my media thanks to their support.”

“I do believe that whether you are black, African, or an immigrant, the possibilities are endless, and the opportunities are available for anyone who wants to create something and make a change.”

Edwige’s passion and determination are undeniable, and they have led her to some extraordinary places, with her showing no signs of slowing down. She continues to work towards making her dreams a reality, telling us how her next plans are to enter the hospitality and telecoms industries. She remains motivated and devoted toward achieving her greatest aspirations and making a global impact, constantly pushing the boundaries and having solidified her position as a truly inspirational figure within the media industry and the black community.

Edwige is excited about all that is to come, not just for her upcoming projects, but for the media industry as a whole. She believes the best is yet to come and looks forward to content becoming more interactive through the innovative ways it is produced, broadcast, and consumed. In line with this, her company isn’t named ‘Edgy’ for nothing; it is the definition of different and avant-gardism, continuing to combine modern and traditionalism, and always striving to remain innovative and relevant for its partners and audience.

For those wishing to follow in Edwige’s footsteps, whether in the media industry or as a leader, she leaves us with the following food for thought: “Be yourself when you talk to the corporate world dealing with you. Never ever give up on your dreams and dare to listen to your heart and passion to keep going. Great things will surely eventually happen.”

For business enquiries, contact Edwige Dazogbo from Edgy TV via email – [email protected] or on their website – www.edgytv.ca

group of people smiling for photo

The Entrepreneurial CEO Achieving eCommerce Excellence

Asendia Group is one of the world’s leaders in international ecommerce and mail distribution, formed in 2012 as a joint venture between La Post and Swiss Post. The group was established to harness and develop the cross-border international B2C market for goods distribution. Asendia Italy is helmed by CEO Ulisse Albertazzi, who has been named in the prestigious Most Influential CEO Awards 2024. Below, we speak with Ulisse to find out more about his journey to success.

Driven by the global boom in ecommerce, Asendia Group operates with the global vision of empowering its customers across the globe with seamless access to global markets through innovative and sustainable cross-border ecommerce distribution  solutions. In addition to this, Asendia Italy covers the entire logistic supply chain, including fulfilment and warehousing.

The company is built upon the core values of putting the customer at the forefront of its operations and working towards a sustainable future. “Trust is at the heart of everything we do,” says Ulisse. “We deliver on our promises, promoting the trust and goodwill of our staff and customers. Sustainability is also one of our key priorities – we aim to reduce our own impact on the environment, along with supporting and advising our customers with their own sustainability objectives.”  

Ulisse Albertazzi is an entrepreneurial expert, renowned across the industry for his capabilities in leadership, logistics, and management. Ulisse began his career in 1993, as Founding Partner and Managing Director of Pony Express Greece Ltd. He was responsible for the startup of the company and its complete management, including operations, sales, and finance.

In 2000, Ulisse became the Depot Director Milan and managed the company’s major branch in Italy. Following this, he was then appointed the role of Country Operations Manager Italy, a position that saw Ulisse responsible for coordinating the Italian branches of Pony Express.

In September of 2002, Ulisse took on the role of Business Area Manager for TNT Global Express S.p.a., in which he managed the entire business of the Lombardy area branches. Over the course of 11 years, Ulisse rose the ranks to become the Business Unit Strategic Account Director for the company, a position he took on in 2012. Throughout the duration of his career with TNT Global Express S.p.a., Ulisse gained invaluable experience in leadership, team management, and performance management.

“I am a manager who, after a successful entrepreneurial experience, has embarked on a career path within major multinationals operating in the B2B and B2C services sector, covering roles of responsibility, characterised over time by increasing complexity and strategic vision,” Ulisse tells us. “My career has allowed me to acquire consolidated skills in managing teams dedicated to operational, commercial, administrative, and relational activities with all stakeholders.”

In 2014, Ulisse joined Asendia Italy as its Chief Executive Officer. In this role, he is responsible for the profit and loss management of the company, hence all the functions respond to him. In particular, Ulisse’s direct reports manage operations, finance, sales, marketing, human resources, and IT. His expansive experience across numerous roles in his career has perfectly enabled Ulisse to oversee a myriad of operations.

For budding CEOs who are at the beginning of their journey, Ulisse advises, “Do different experiences; be curious and listen to others. Looking at the world and situations from different angles facilitates a lot of the decision-making process. Never forget that companies are composed of people – staff, customers, and suppliers.”

To Ulisse, people are the first priority in the business, both employees and customers. Therefore, he strives to spend as much time as possible with his team and clientele. Listening to customers and market needs is the only way to grow in such a fast-paced climate

As for his leadership style, Ulisse abides by two mottos: “Never give up” and “Don’t panic”. His varying experiences gained over the course of his career has well-equipped him to drive his team through any challenge that may arise. Ulisse believes that he has learned a lot from his failures, which he considers essential for professional and private growth. Additionally, Ulisse stresses the importance of teamwork across the company, believing that we alone cannot achieve any important result.

In fact, Ulisse cites the team as the heartbeat of Asendia Italy. He tells us that the culture is deeply customer-centric; every day, its employees are committed to providing excellent services that anticipate its client’s needs and exceeds their expectations.

Asendia Italy is a forward-looking company that firmly believes in the power of innovation. The company actively encourages employees to contribute ideas and continuously searches for new ways to improve its processes and services. Asendia Italy invests in developing the skills of its employees through customised training programmes, professional development opportunities, and regular information meetings to share company goals, achievements, and new strategies. In this approach, all employees feel a part of each project and are motivated to produce their best work.

“Innovation is the engine that drives us towards new goals and allows us to remain competitive in an ever-changing market,” says Ulisse. “We strongly believe in teamwork and collaboration. We promote a stimulating work environment, where ideas are shared, and challenges are faced together.”

In such a fast-paced world, Ulisse encounters numerous challenges and often must make decisions in a short time frame. He reflects that it is important to have a strong and reliable team that can support their CEO in difficult times and situations. He has successfully cultivated such a team in Asendia Italy, driven by the belief that transforming challenges into opportunities is the best result one can achieve.

With challenges come many new opportunities, and Ulisse notes that he has been presented with numerous during his time with Asendia Italy. The company allows Ulisse the freedom to explore any kind of logistics business, which has given him the opportunity to close new deals with important multinational companies.

“In these last ten years,” he says, “I have led the company to achieve important results in terms of business development, customer retention, process optimisation, and the improvement of the internal climate and corporate image through an important change management process.”

The logistics and supply chain management sector, like many others, is subject to continuous evolution and new challenges. One of the main challenges currently facing Asendia Italy is the rapidly increasing demand for international shipping services, particularly within the ecommerce sector. To meet this need, the company has developed e-PAQ 360 by Asendia Italy, an integrated solution that covers the entire logistics process, from the storage of goods, preparation and processing of orders to the  final delivery. Because of this solution, and the introduction of automation in its warehouses, the company can handle increasing volumes of shipments whilst maintaining fast delivery times and competitive costs.

Another challenge is environmental sustainability. Ulisse tells us that the company is aware of its impact on the environment and is actively working to reduce its CO2 emissions. As of 2022, Asendia Group is 100% carbon neutral and offsetting all emissions caused by its international transport worldwide, including that of its partners. Additionally, the company offsets emissions from parcel returns, its buildings, machinery, and business travels, investing in projects that promote renewable energy to do so.

Asendia Italy successfully demonstrates its commitment to promoting environmental sustainability through taking concrete actions within the workplace. Such actions include adopting low energy consumption equipment, implementing strict policies to reduce the use of plastic, and encouraging customers to use sustainable packaging. These adjustments are effective steps on the journey to carbon neutrality and are a testament to the company’s dedication to the planet.

As for the future, Ulisse tells us that Asendia  has recently set a new five year strategy, based on the five pillars of global network development, customer base expansion, innovation and product evolution, technological advancement, and strengthening the range of solutions offered. The company is seeking continual improvement on its journey to success, and with an industry mogul such as Ulisse spearheading the operation, it will not achieve anything less.

In regard to his own career, Ulisse tells us of his plans to build upon his own success. “I will be listening to the market’s evolution, learning from others and developing the business as much as possible,” he says. “In addition to thinking outside of the box. This is the only way I know to improve my professional journey.”

Already regarded as an esteemed individual within the industry, we have no doubt that Ulisse will certainly hone his craft even further. Ulisse displays an unwavering commitment to the prosperity of both his team and the company, a commitment that has deservedly earned him the title of the Most Influential CEO 2024 in eCommerce and Mail Delivery Solutions. We at CEO Monthly would like to congratulate Ulisse on his achievement, and eagerly anticipate future developments from this pioneering leader.

For business enquiries, contact Ulisse Albertazzi from Asendia Italy S.r.I on their website – https://www.asendia.it/

Ulisse Albertazzi