CEO Monthly August 2017

CEO MONTHLY / AUGUST 2017 11 Your Healthcare Home in Sydney, Byron Bay and Brisbane Company: Rainleigh Pty Ltd (trading as Holdsworth House Medical) Contact: Sarah Holland Contact Email: Sarah.Holland@ holdsworthhouse.com.au Address: Level 3, 26 College St, Sydney, AUSTRALIA Phone: 02 9331 7228 Web Address: www.holdsworthhouse.com.au g with patients and was working in a much smaller organisation (the NHS being the third largest organisation in the world). A key result area was in bringing the experiences I had developed in the NHS of pathway redesign and delivering efficiency savings into this new environment; relatively instant results were apparent. Whilst huge layers of bureaucracy had been removed by moving into a privately owned organisation, the negative effects of this proved to be challenging. The expectations of staff and Clinicians were very high and within reason, everyone’s ideas were achievable, but my role was about trying to develop a clear strategy that incorporated the visions of the Directors but was also cohesive and in the best interests of both the Board and the patients. Whilst this has meant navigating new territories for each party concerned, I am truly proud of the way we have worked to develop and shape the business into what it is today and feel excited for the next phase.” Ultimately, Sarah tells us what she sees for the future of the business. There are many upcoming developments for the organization, whilst Sarah is also keen to continue to work with the vision of offering a quality and luxury environment for patients. “We have several big projects on the horizon. The first being the transition to a new medical software suite which will be a company wide change and a huge transition for all staff. Luckily the company who own the software we have opted for are very engaged and accommodating which is priceless when it comes to a change such as this. In the longer term this advanced software will allow us to make far more effective use of data, further developing services targeting the needs of our current patients and the needs of the Australian community generally. “We are also in the process of growing our Sydney practice to accommodate more Specialists, GPs and take on more Research studies, all of which will offer patients a wider more tailored service. “In addition, we will continue to work on our long term vision of offering a quality, luxury, one-stop shop for all patients focusing on proactive healthcare rather than the traditional approach of simply treating the symptoms once they have appeared.” With regards to her own career, Sarah informs us of how she plans to build upon her current success, looking to benefit both the firm and increase her own success. There is a real determination in Sarah to be the best and learn from her experiences and it is clear from the outset that she will continue to develop and reinnervate the healthcare industry for the better. “One of my tutors during my MSc told me that there tend to be two types of ways people develop their careers. Those who know where they want to get to and undertake the appropriate training and experience to get there; and those who are unsure what / where they ultimately may end up and so consider each role they take on and try to make their CV look as attractive as possible. I would say I fit into the latter category. Each role I have undertaken in my career to date has offered incredible insight and experience as well as the opportunity to work with some of the most qualified and brilliant Clinicians and leaders in the healthcare world. I have also met some incredibly brave, inspirational and challenging patients. I have no idea what the next decade will bring but the world of healthcare is facing some very tough times, both in Australia and across the globe. I aspire to continue to play a part in the constant re-design and development of how service delivery will look and ensuring it puts the needs of patients first.”