CEO Monthly August 2017

CEO MONTHLY / AUGUST 2017 7 Leading the Way Contact Email: [email protected] Company: Bangkok Mass Transit System Public Company Limited, BTS Building, 1000 Phahonyothin Rd, Chomphon, Chatuchak Bangkok, 10900 Thailand Telephone: 0066 2617 7300 Web Address: www.bts.co.th g expansion from single to dual tracks, as well as high speed train capabilities on certain routes. This presents a golden opportunity for our company to participate in this period of accelerated infrastructure and economic development. ‘In order to be effective and ensure that major projects are successfully implemented, I have to steer the company through political and economic uncertainties, while at the same time balancing stakeholders’ expectations. Ultimately the traveling public are our customers, so we are continually driven by the need to provide high levels of satisfaction in the services we provide.’ ‘Our company is committed to service excellence, whilst delivering returns to shareholders which regularly exceed those of other companies in the same sector. As transport operation and development is our core business, the sustainability of our operations relies on careful assessment of environmental as well as social impacts. I believe we demonstrate strong social responsibility in the way we give back to the communities which we serve.’ ‘As CEO, I strive to provide equal treatment of employees without discrimination and to recognise outstanding performance. As with most major companies, we need to continually identify opportunities for staff career advancement in order to build for the future. This is particularly important given the increasing regional and international demand for experienced transport professionals.’ ‘At BTS, we believe that the participation of our employees is an important factor in creating ongoing commitment and stability in our organization, therefore they are given the opportunity to share opinions and submit positive suggestions for improvement. We survey employer satisfaction on an annual basis, covering issues such as work environment, quality of life, opportunities for advancement etc. Given the good levels of response, in general we have a high level of employee satisfaction’.