CEO MONTHLY / NOVEMBER 2017 27 Customers First, Services Foremost g Contact: Vick Aggarwala Contact Email:
[email protected] Address: 62 Jalan Eunos, Singapore, 419508, Singapore Phone: +65 68481178 Website: www.supremecomponents.com transaction, with superior product marketing, field application engineering and professional sales, to meet their Vision, Mission and Value Proposition, with the company’s acronym of SCI-QE. “Firstly, the company acts with Speed, and has the ability to respond to clients’ requests immediately. SCI is in the franchise distribution of high technology, one of the fastest emerging markets in the world and a highly competitive industry with ever-changing technologies. We pledge to process every customer’s Request for Quotation (RFQ) within 24 hours and provide speedy service for clearance and shipping. “Secondly, there is keen emphasis on Customer Focus, in which we are aiming to exceed clients’ expectations. Building on the principle of “Customers first, Services foremost”, SCI has worked consistently to advance our services to customers, such as multi-language sales support to cater to customers worldwide, and making our website accessible to customer’s on-the-go.” Moving into international territory, Vick tells us about how the company is buying and selling to partners worldwide, and focuses mainly on quality, an essential part of SCI’s success. He adds that the firm offers free engineering support for new design activities with customised solutions and a unique approach. “Aiming to be a global franchise, SCI engages in collaborations with a diverse range of international brands such as Citizen and Kyocera (Japan), KEC (Korea), Lite-On (Taiwan), Inventronics (China), Gaggione (France), Philips (Holland), Phoenix Contact (Germany), Khatod (Italy), ISOCOM (UK) and CUI Inc., etc. “SCI has a vigorous quality control process before shipment, delivering only quality products and ensuring that no refurbished parts are delivered. We also screen manufacturers before recommending them to our customers. SCI has been certified ISO9001:2015 in 2017, a testament to our quality management system and our ability to consistently attain customer satisfaction and comply with regulatory requirements. In addition, SCI also provides one-to- one drop-in replacement for our customers. In case of unavailability or price inefficiency, SCI would recommend products of different brands with 100% electrical and mechanical compatibility. We also quote competitive prices compared to our rivals. “Lastly, we also offer numerous technical support services such as Design-in activity. Our staffs have the expertise to provide technical support to our customers, helping them to design component modules and modify existing or new products. We work closely with the OEM or end-users, studying the product being developed. Based on our suite of products and suppliers, we introduce the product to our customers’ R&D engineers for Design-in activity. Standard samples requested for Design-in purposes are shipped within 24 hours to customers.” Additionally, at SCI, monthly staff meetings are held to communicate and reinforce management ideals to the staff and stakeholders, and to review if actions have been in line with the vision, mission and objectives, by constantly emphasising to staff on certain key factors which the firm values. In his concluding comments, Vick talks about the constant communication which contributes to the success of the firm, and signs off by predicting what the future holds for SCI and whereabouts future growth will come from. “Overall, SCI’s goal is to be one of the TOP 50 globally recognised distributor. The company’s future growth will come by getting in the line of IOT and AI, something we all look forward to.”