CEO Monthly Oct

10 CEO MONTHLY / OCTOBER 2017 , Nectere was the first and is the UK and Ireland’s leading dealer services company. As winner in theMost Innovative in Business Awards 2017, we interviewed the company’s managing director, Paul Musgrove to find out more about their services and what makes themunique. Helping Your Business Grow Nectere was the first and is the UK and Ireland’s leading dealer services company. It is not a franchise, nor is it a dealer group. The original concept was invented by the company itself. The company’s managing director, Paul Musgrove tell us about his company, what they do and how they are growing. “All dealers must perform the same functions - their USP is their sales ability and their customer relationships. Nectere performs all the functions that are effectively the same for all dealers, but we do this better, by utilising technology and amazing buying terms. We can do all of this at a lower cost than dealers can achieve on their own. We do this for over 165 independent office supplies dealers, in both the UK and Ireland, with more joining us monthly. “Nectere run all the systems required in the Cloud and as such, we can see all activities for all dealers (with dealers only seeing their own). Nectere answers the phones, processes the dealer’s orders, buys the goods, arranges delivery to the end user, raises the invoices and chases debt. Nectere also cleans data, as well as creating and distributing targeted marketing, on behalf of the dealer. “Nectere provides, online trading, sales training, field support, introduces new product sectors with growth and profit opportunities and so much more. We do all of this in a way that is cheaper for the dealer, frees up their time, improves their margins and keeps them at the leading edge in technology – none of which they can do on their own.” Paul then highlights the company’s approach when undertaking a new client and how they ensure that dealers are confident and competent in the use of systems as well as software. “Due to the nature of what we do and the way we run our model, automation and streamlining processes are fundamental to our success. To ensure that all dealers who join us, we have a seamless set-up, indeed we implement over 270 actions for each individual company to ensure that service is maintained. In addition, we ensure that each dealer is given the same levels of both personalised and exceptional service. We utilise a project, task and collaboration system which ensures that we can deliver the same quality services again and again. “With an in-depth three-day induction at the start of each month, we ensure that our dealers are confident and competent in the use of our systems and software. As part of our ongoing strategy to develop our offering, we have recently created a brand-new training team. The training team are responsible for refreshing dealers’ knowledge and understanding of all our systems, as well as services.” Paul then reveals how it feels to be selected in the Most Innovative in Business Awards 2017 and following on from that, he tells us the about the vital role that innovation plays in the company’s work. “It’s a huge accolade to have been selected in the Most Innovative in Business Awards 2017. Having started in an industry, where our model was questioned and doubted, the initial concept has been innovative from the beginning. It’s hugely motivating to be the only people in our industry to offer the services we provide for our dealers. There was a huge gap in the market for dealers and I believe that we’ve filled it. “We constantly try to stay one-step ahead. We believe that we are creative market leaders at the top of our game. With traditional office products in significant decline, we need to be innovative and ahead of the curve, in pre-empting the changes that our dealers need to make to succeed. Part of our innovative structure, is that we constantly strive to introduce new 1709CE04 products and services into the industry. “We have helped our dealers to expand into growth areas, such as facilities supplies, breakroom services, furniture solutions and technology to ensure that not only can they remain competitive in a changing market, but they have access to industry leading prices as well as exclusive deals. To get the recognition of being innovative, for us it tells us that we’re doing the right things for the hard work and dedication that this firm provides to our dealers daily. “We are innovative in what we are and in how we do it. We utilise leading-edge technology such as RPAs (Robotic Process Automation), we invented a concept for an industry in decline. We are constantly reinventing ourselves for the changing needs of a growing organisation in a changing market. It feels fantastic that this is being recognised.” Paul is keen to add his reflections on what this award means for him and the company. He also reveals the company’s business and ongoing strategy to us. He also reveals the how Nectere have built and implemented robotic procedures in their work. “To receive awards such as this, shows us that the challenges were worthwhile. By creating a model