46 CEO MONTHLY / GLOBAL CEO EXCELLENCE AWARDS 2019 , Jun19406 Successful CEOs understand, and treat, Credit & Collection is a “Profit Centre”, and is considered to be a true asset to their organization. Poor Credit & Collection = Bankruptcy and Out of Business! Best Credit & Collection Training CEO 2019 - Middle East How does it feel to win this award and to what do you attribute your success? What difference would you say winning the award will make for you in terms of future business? I am very delighted to win this unique annual 2019 Global CEO Excellence Award! This recognition is a true reflection of our dedication, commitment and professional accomplishment as experienced “practitioners” in developing and delivering practical specialize Credit Management & Debt Collection training and solutions, packed with “best practices”, and aligned with our Islamic ethics and core values, and our cultural habits and traditions, reinforced with the local legal and regulatory framework. Our clients totally trust us, based on our added-value and achieving the highest ROI. Please tell me about your firm, the work you do and the types of clients with whom you work. The Giant for Consulting & Training is a Saudi national firm, established in 2010, with international standards, supported with an experienced, dedicated and professional team, happily working with most of the banks, financial institutions, large corporations, semi-government entities and SMEs in Saudi Arabia and The Gulf Region (GCC). Talk me through your previous roles and how you came to achieve your position as CEO. How do you draw on past experiences in your current role? I am an ex-banker, with 18 years of practical hand-on experience in various challenging roles, such as National Sales Manager, Head of Direct Sales and Tele-Sales for a team of almost 400 people, established the Early Follow-up & Collection for The Leading Bank is Saudi Arabia, Head of Asset & Liability Products Development, Head of Customer Segmentation, Chief Compliance & Permanent Controls Officer, Retail Risk Manager, and Marketing Manager, for 4 major banks in Saudi Arabia. What is your approach when undertaking a new client or project? How do you ensure right from the start that the outcome meets the needs of everyone involved? What techniques do you employ to ensure that you achieve this? First and foremost, we do not offer generic nor off-the-shelf training courses, on the contrary, we first conduct an interview with our clients to align their learning objectives, and their challenges, to achieve the desired outcome, in compliance with their internal policies and procedures. Once we’ve customized our training material, and exercises, we seek our clients’ final review and approval. Another major point that makes us stand out as unique training service providers, is that I personally conduct the actual training myself, as a passionate, specialized and experienced practitioner, as appose to assigning it to academic and/or unexperienced trainers, or freelancers. Is there anything you would like to add? Yes, I would like to extend our sincere gratitude and appreciation to our valued clients, and their management & employees, for their trust in our professional services, we owe it to them for giving us the opportunity and pleasure to work with them, as our objective has and always will be to support them to achieve their objectives. Having admitted this, I am honoured to share this 2019 Global Excellence Award with them, and equally important, with my family for their continuous and unconditional love and support, especially during times of long working hours and days/ nights, and for enduring and bearing my absence during my continuous business travels.
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