34 CEO MONTHLY / GLOBAL CEO EXCELLENCE AWARDS 2021 CEO MONTHLY / GLOBAL CEO EXCELLENCE AWARDS 2021 35 , , May21043 May21041 Construction Services Managing Director of the Year: Juliet Austin – England & Best Scaffolding Contractor 2021 – SouthWest England Juliet Austin established Acorn Scaffolding Ltd in 2014 with the ethos of being customer focused. It became one of leading professional scaffolding companies covering Somerset and Avon, providing all types of scaffolding erection and hire for large and small projects, including commercial, newhousing, renovation and residential needs. Its teamof scaffolders are happy to offer free onsite visits, providing design advice as well as a fixed no-obligation quotation for any project. Based in Burrowbridge near Bridgwater, the team at Acorn Scaffolding prides itself on many years of experience within the professional scaffolding industry, which has allowed it to build an excellent reputation, as people trust its name. Customers expect nothing less than high-quality domestic and commercial scaffolding services from Acorn Scaffolding, and they also respect the advice its scaffolders provide, with it being a trusted brand. The company’s commitment to service is probably best displayed by its 24/7 availability, with emergency scaffolding hire accessible throughout Somerset and Avon whenever it is needed. Individuals can contact Acorn Scaffolding any time with their questions, needs and requirements, and it won’t delay in providing an exceptional solution. Customers can feel rest assured that each and every one of Acorn Scaffolding’s platforms is completely bespoke, putting minds at rest that all workers are going to be safe at all heights. Acorn Scaffolding is CHAS accredited, meaning it makes sure to follow the best practices on design, erection and dismantling of its products. The safety of everyone concerned is the company’s main priority. It is also compliant with the latest CISRS (Construction Industry Scaffolders Record Scheme) guidelines, the preferred scaffolding qualification of all major organisations within the UK. Not only does Acorn Scaffolding provide scaffolding erection and hire, but it also provides roofing services including maintenance, refurbishment and new builds. Its team of qualified roofers and labourers hold all their onsite cards (CSCS, CIRS) and will ensure that all project needs are met. Operating in all business sectors, including local authorities and schools, the company also recognises the importance and has knowledge of all the practices that surround safeguarding vulnerable people, so all staff hold Enhanced DBS checks to ensure the safety of clients. Indeed, Juliet leads a top-notch team which always strives to make the customer experience seamless and enjoyable. She is a good team player and knows a thing or two about enhancing the customer experience, bringing two decades of sales and management expertise to the table, with previous job roles in sales management for Sentinor, Taurus Clearer Communication, RFL Communications, PSU Voice & Data, and DeTeWe. The company’s customers only have good things to say about it, too. Previous customer, Fran White recommended Acorn Best Graphic Design CEO (ROI): John Kealy As it enters its eleventh year of operations, Clever Cat Design has truly established itself as a leading design house in Dublin. Managing Director John Kealy tells us more about the Clever Cat Design journey so far, and what the secret is to thriving in a specialisedmarket. To offer an insight into the work of his firm Managing Director, John Kealy begins, “Clever Cat Design has gained an envied reputation as a ‘safe pair of hands’, which has been earned by providing excellent design solutions to its clients”. The company offers services such as graphic design, document production/publishing, copywriting, annual reports, and illustration. Specialising in advertising, branding, print management, fulfilment, distribution/direct mail, and photographic services, it also offers the production of animated movies, social media posts, and event materials. It is important to look at the relationships that Clever Cat has built. John tells us, “The company has developed a strong design and publishing system which provides a timely, reliable, quality-driven service. Clients of the company are regarded as partners which creates a collegiate work ethic. This model has proven effective in creating a climate of trust between agency and client. Ultimately, successful working relationships are predicated on successful and productive interpersonal working relationships”. When building a reputation it’s essential to have a team that supports your ideas and values. With a team of people Acorn Scaffolding Ltd Scaffolding on Facebook with the following comment: “From the first time I contacted Acorn for a quote to ringing asking for the scaffolding to be removed, I was impressed with their fast, friendly and helpful business manner. I have no hesitation in recommending them.” Another customer, Karen Mills also shared her feedback: “As a solar installation company, having a reliable service that can respond quickly to our needs is imperative. This coupled with outstanding customer service is why we will always use Acorn Scaffolding.” Company: Acorn Scaffolding Ltd Contact: Juliet Austin Email:
[email protected] Website: www.acornscaffolding.net who share the same vision, it is far more likely that you will succeed, especially in a high- demand, specialised market. “All members of the team are highly experienced, professional and understand the requirement to provide a high-quality service, backed by robust systems and experienced, talented people,” explains John. “As experienced design practitioners, Clever Cat Design understands the importance of high standards, reliability, quality, and of the need to communicate effectively with wide and diverse audiences. It is this philosophy which underpins our approach to surviving and thriving in a tough market”. Clever Cat Design has built a reputation for design innovation, production excellence, management capability, reliability, confidentiality, and integrity. John elaborates, “Understanding aims and needs is essential, and we make efforts to gain insight and intuition into the organizations with which we work. This enables the production of high quality, appropriate products. Relationship building is a key part of the process and the company tries to understand communications aims to work effectively with clients”. Having worked with a brilliant variety of brands and organizations, Clever Cat Design has built quite the portfolio. Working with colleges, universities, councils, governments and organisations large and small, the company has formed unique and long- lasting relationships with respectable and highly sought- after sources of information. “We are among the most experienced and reliable in providing high quality, confidential design services, and have gained a reputation as an innovative, clever, and cutting- edge design house,” states John, proudly. The pandemic has hit many industries very hard, and lots of businesses have struggled over the last 18 months. John says, “The graphic design industry has faced challenges in the last year, but we are thankfully coming out of that now. The standard of graphic design in Ireland is very high. The market is competitive and demands high standards of design and service. This fuels innovation, value-for-money, and provides a better marketplace for buyers. Although things have been tough generally, the company continues to thrive”. The future looks set for continued success for Clever Cat Design, under John’s management. He tells us, “My strategy is to build on our past success. The company has just celebrated its 10th anniversary and I aim to build on the elements of our success: customer focused service, high quality, and reliable output”. Contact: John Kealy Company: Clever Cat Design Web Address: www.clevercat.ie