CEO MONTHLY / C-SUITE AWARDS 2024 10 Supply Chain Tech CEO of the Year 2024 (USA): Abhijeet Singh Spearheading this operation is President and CEO Abhijeet Singh, a leading industry figure with more than a decade of experience in the vast and ever-changing field of supply chain technology. Abhijeet has been at the helm since he founded the business seven years ago, and throughout this period, he has masterfully grown this technology start-up into one of the best of its kind on the market, implementing new services into a suite that today consists of everything from consulting solutions through to a state-of-the-art technology platforms. With a keen focus on product research and development, Abhijeet and his team thrive on adapting and evolving, with TechSera’s departments frequently afforded insight into many of the latest trends that are defining an industry famed for its fluidity. Leveraging the expansive knowledge and skill of some of the sector’s top talent, this team think outside of the box to help their customers overcome some of their biggest supply chain challenges, quietly working under the surface to truly revolutionise the overall digital experience. Such an approach clearly works, with Abhijeet proudly telling us, “we have not lost a single customer since our foundation in 2017.” To better understand how TechSera has reached this point, it pays to go back nearly a decade in Abhijeet’s career, to his time serving as a director of implementation for software company Manhattan Apr24771 TechSera Inc. is a supply chain technology provider based in Atlanta, Georgia. Boasting customers inclusive of big retailers, shippers, and third-party logistics companies, the unique expertise of this business sees it provide holistic and innovative technology solutions through its OMNIITEGRATE and OMNIDISTRIBUTE platforms, encompassing the supply chain needs of customers. From putting together and flawlessly executing digital transformation roadmaps through to undertaking process design, warehouse automation, and robotics implementation, TechSera’s knowledge runs wide and deep. Associates. Commenting on this role, Abhijeet explains, “I was exposed to industry leading brands, and the complex supply chain environment that exists for these retailers.” Although these experiences proved invaluable for developing Abhijeet’s skills, his time working with such a big supply chain tech company made him realise that providing solutions to the irritations of their customers’ supply chains was not the main priority for these sizeable enterprises. To remedy this, Abhijeet built TechSera from the ground up, and it today impactfully plugs these gaps and serves as a niche alternative for those who do not wish to have their unique needs glossed over by industry giants. On the back of this claim, Abhijeet shares with us that TechSera’s current customer network is the primary way in which it is exploring doing business with new customers, allowing the company’s reputation to stand on its own merit and spread through word-of-mouth referrals from happy customers. Beyond this, the company can also be found showcasing its solutions at many of the most popular supply chain conferences, including the likes of NRF, ModEx, and the eCom Summit. For Abhijeet, “these conferences serve as great avenue to showcase our software products and associated services.” Expanding its customer base is all well and good, but as demonstrated by the aforementioned statistic that the business has not lost a client in seven years, it is clear that one of TechSera’s ultimate priorities is keeping its existing customers satisfied. Offering a white-glove service to its customer base is the primary reason for this flawless retention record, and by not spreading itself too thin, TechSera avoids the trap that many businesses fall in of providing a service that cannot keep up with demand and is thus rendered ineffective. Making sure that this mission is upheld is a cornerstone of Abhijeet’s responsibilities as leader, and discussing this area further, he tells us that TechSera is a company built on the idea of empowered leadership, something that runs across his senior staff and department heads. Elaborating on this, Abhijeet explains, “we like to build a team of fearless leaders who are not afraid of making and owning decisions with a sense of responsibility.” This is achieved through regular communication and the forging of a shared and uniting vision. Another area of paramount importance for TechSera is ensuring that it takes care
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