CEO MONTHLY | Female CEO of the Year Awards 2024 9 Management Consulting CEO of the Year 2024 (Caribbean): Natasha Yeeloy-Labad Natasha Yeeloy-Labad is both CEO and principal consultant at her firm Outsource Development Studio Inc, having served in these positions since the business’ inception almost a decade ago. Often known as the ‘chief executive mind’ for her encompassing, hands-on approach to the business’ day-to-day operations and strategy, Natasha works incredibly hard to strike the balance between creating an exemplary internal culture and ensuring that the business is on track to achieve its ambitious aim of becoming a global business process outsourcing (BPO) leader. Recognizing the importance of aligning her professional journey with her values and vision, Natasha Yeeloy-Labad made the bold decision to leave behind a career supporting high-profile executives to start her own business. Striving to truly embrace the human spirit, Natasha set about creating a workplace with a culture revolving around psychological safety, in a business that itself stands as a beacon of hope. The result of this dedication is Outsource Development, one of the Caribbean’s leading BPO companies. A trailblazing organisation when it comes to leadership and employee engagement services in Dominica, Outsource Development benefits immeasurably from Natasha’s unique expertise, stemming from a skillset she honed after spending more than a decade in a range of consulting roles. With this first-hand experience in tow, the company is able to deliver a series of tailored programmes to its clients, all of which are based around demonstrably enhancing the skills, knowledge, and attitudes of their business’ staff. Having helped more than 1,000 individuals across a variety of enterprises to become better versions of themselves, this team of regional business process outsourcing experts in the Caribbean specialise in everything from customer service excellence training to workforce capacity building and innovative business improvement strategies. In the ever-evolving world of business, these services are becoming increasingly sought after, requiring Natasha and co. to change with the times in order to deliver maximum value. “Through innovation, collaboration, and a focus on professional growth, I strive to ensure our team evolve alongside our business goals, consistently exceeding expectations and delivering impactful solutions.” This forward-thinking approach reflects some of the definitive shifts felt across the consulting space more broadly over the past few years, with the industry having quickly become more accessible as a result of technological empowerment and its move away from traditional in-person appointments. Despite such advancements, this field is still dominated by men, and Natasha believes that more needs to be done to address the unique challenges faced by the increasing number of women in this setting. In fact, this is something that applies not only to the consulting industry, but the world of business more broadly, particularly when it comes to those enterprises operating in developing nations. As Natasha herself explains: “Across the Caribbean, there are calls to recognise the multifaceted roles women play both in the home and the broader community, emphasising how these roles not only contribute to the success of households and communities but also shape their entrepreneurial experiences.” Natasha is incredibly passionate about this, especially given that she is both a wife and a mother to two daughters, meaning she has to balance her CEO responsibilities alongside family life. Things have not always been easy, but this award represents the evolution that Natasha has undertaken over the past decade, both in a personal and professional sense. Alongside her own development has been that of the wider business, which has continued to make meaningful contributions to the local economy of this small island. Signing off, Natsha expresses: “This award validates the risks I have taken and celebrates my collaborative efforts with peers in the consulting space. It serves as a profound motivator to continue driving transformative change and building a legacy that inspires future generations of global thinkers.” A member of both the Dominica chapter of Business and Professional Women International and her local Chamber of Commerce, Natasha uses these platforms to help women overcome the barriers to leadership. For this, as well as the remarkable business process outsourcing company she has built from the ground up, Natasha Yeeloy-Labad is more than deserving of inclusion in this programme. We wish both her and Outsource Development Studio Inc the best of luck for the rest of 2025 and beyond, urging any interested parties to follow the link below for more information about the company’s Caribbean corporate training and leadership solutions. Contact: Natasha Yeeloy-Labad Company: Outsource Development Studio Inc Web Address: outsourcedevelopment.org Nov24105
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