CEO MONTHLY / GLOBAL CEO EXCELLENCE AWARDS 2023 11 Jul23051 Australian company, Quality People and Training Solutions (QPTS) offers specialised recruitment support and nationally recognised training to its workforce and clients. The company’s CEO, Dr Allan Warren has a wealth of knowledge and experience in the HR sector. Over the years, Allan has honed his own effective leadership style. We chat with him to find out more. With bases in Newcastle, Perth, Port Hedland, and Kalgoorlie, Quality People and Training Solutions assists its clients with a full range of recruitment and training expertise. The company relaunched under the QPTS brand in July 2022 and provides four distinct services: For fixed recruitment, QPTS assists clients with marketing and networking to attract suitable candidates for permanent positions. For those seeking to bring quality international workers into Australia, the company offers customised labour solutions. And for clients who don’t have the budget or appetite to recruit internal HR resources, QPTS offers a full HR outsourcing solution. In addition to its HR expertise, QPTS is a leading private registered training organisation (RTO), offering a range of industry-specific and management training. Before joining QPTS, Dr Allan worked as a National HR Manager for Australia’s largest aqua-farming business. He was also the Chief People Officer for REMA TOP TIP Asia Pacific and has held various HR director roles in local, state, and federal governments. He tells us, “These positions played a crucial role in shaping my journey to this current position. The experience and skills I acquired served as building blocks that readied me to take on the responsibilities and challenges of being CEO. These diverse experiences have been instrumental in the development of my leadership style, decision-making abilities, and strategic vision.” Dr Allan’s experience across a range of industries provided him with insight into developing each organisation’s strengths and addressing their weaknesses. Through the continuous development of his leadership and management skills, Dr Allan has become adept at understanding how to motivate teams, delegate tasks, and handle challenging situations. He says, “By managing different teams and departments, I gained exposure to many organisational functions. That helped me to see the bigger picture and make informed decisions that aligned with each company’s objectives. Today, I’m able to draw on my past experiences in various leadership roles to navigate the complexities of the business landscape. Skills honed in previous positions such as team building, communication, and problem-solving remain critical in fostering a positive and productive work environment.” Dr Allan is particularly passionate about the process of onboarding new clients. He explains, “For me, the best approach to undertaking a new client or project is to begin with a thorough and collaborative discovery phase. Engaging with the client to understand their specific needs, goals, and expectations. It’s essential to ask probing questions, to actively listen, and to conduct in-depth research to gain a comprehensive understanding of the client’s requirements. Establishing clear communication channels and building rapport with the client from the start is crucial to building a trusting and transparent relationship. At QPTS, we want to ensure the outcome meets the needs of everyone involved.” Open, continuous communication, regular check-ins and feedback loops are also an essential part of the QPTS operation, allowing for course correction whenever required. Involving key stakeholders and incorporating their input throughout the process ensures that their perspectives and requirements form part of the final solution. QPTS’ client-centric approach and industry specialisations have led to the company establishing a strong reputation in the recruitment and training sectors. Dr Allan says, “We customise our training and HR solutions to align with the specific requirements of our clients. This ensures we deliver maximum impact and value. We’ve developed strong networks and partnerships with organisations, industry experts, and HR professionals. These relationships lead to referrals, and collaboration opportunities, and allow us to access new markets too.” With a culture of continuous improvement, QPTS puts a strong emphasis on staying abreast of industry trends, incorporating client feedback, and investing in the professional development of its team. Dr Allan tells us, “Our focus is on building long-term relationships with clients. When we deliver consistent value and exceptional service, our clients are more likely to provide referrals. This is a significant contributor to our organic business growth.” But navigating the HR and training landscape is not without its challenges. Global talent shortages mean that there’s more competition than ever before for those individuals with the right set of qualifications and experience. This often results in hiring cycles being much longer for clients with qualified candidates even being poached by competitors at the last minute. Skills gaps are a concern and are becoming wider in sectors where technology is advancing at lightning speed. Dr Allan adds, “Overcoming these challenges requires innovative recruitment methods and targeted training programmes. We leverage technology for remote work and virtual training as far as possible. By ensuring we foster diversity and inclusion, and align HR strategies with business goals we’re helping to create a talented and adaptable workforce.” It takes a talented leader to make sure the team is able to juggle this demanding set of priorities. We ask Dr Allan about his leadership style. He answers, “I blend elements of transformational and servant leadership. This style empowers and inspires employees to perform at their best. Effective communication is paramount. Everyone in my organisation needs to understand our vision and be able to work towards it. I’m a great believer in regular meetings, team huddles, and open-door policies. They promote two-way communication and allow employees to provide feedback and seek clarification.” Leading by example, Dr Allan demonstrates his own commitment to QPTS’ vision through his actions and decisions. Recognising and rewarding team members is also an important part of the culture at QPTS. On receiving his award, Dr Allan says, “I’m honoured to be recognised by the Global CEO Excellence Awards. Although my name is on the award it’s really about the QPTS team, our families, and the supporters who have been on this incredible journey with me. Thanks to everyone who’s offered support along the way and here’s to many more success stories.” Looking to the future, QPTS is set to establish itself as the go-to, solutionsbased, results-driven partner in the HR and training sector. The company’s goal for 2023/24 is to double in size. For further information, or to make an enquiry, please visit the company website. Contact: Dr Allan Warren Company: Quality People and Training Solutions Web Address: https://qpts.com.au/
RkJQdWJsaXNoZXIy MTUyMDQwMA==