Issue 1 2019

8 CEO MONTHLY / ISSUE 1 2019 , Under Alejandro Reynal’s leadership, Atento has completed a successful transformation frombeing a call center subsidiary of Telefonica to become a leading provider of customer experience solutions as part of Bain Capital’s private equity portfolio, eventually emerging as a public company in the NYSE. Alejandro Reynal to Step Down as Chief Executive Officer of Atento After a Successful 7 Year Tenure in Which He Led the Company’s Transformation Atento S.A., the leading provider of customer relationship management and business process outsourcing services in Latin America, and among the top five providers worldwide, has announced that Alejandro Reynal will step down from his role as Chief Executive Officer after completing a successful seven-year leadership tenure in the Company. Mr. Reynal will continue to lead Atento in his current role of Chief Executive Officer, as well as member of the Board of Directors, supporting the leadership transition until a new CEO is appointed. Alejandro Reynal was appointed Chief Executive Officer in October 2011. His leadership cycle at the Company has been characterized by the transformation of Atento from being a call center subsidiary of Telefonica to become the leading provider of customer experience solutions and business process outsourcing services in its markets, ultimately positioning itself at the forefront of the digital innovation in the industry with the launch of Atento Digital. During his tenure as CEO, the Company completed its initial public listing in the New York Stock Exchange in 2014, followed by a secondary offering and the initiation of a dividend policy. “Seven years ago, I embarked on a fascinating journey to lead the best team in the industry in executing the transformation of Atento into a successful independent company at the forefront of its industry. Together we have reached incredible milestones, making our Company a clear market leader, differentiated by outstanding client relationships and a committed and energetic team of over 150,000 professionals”, said Mr. Reynal. Under Alejandro Reynal’s leadership, the Company executed a strategic plan which materialized in profitable growth as well as client and service diversification in a challenging macroeconomic scenario and a fast-evolving technological environment. Today, more than 60% of the Company’s revenue come from clients different than Telefonica, and almost a third are related to higher value- added services, including digital customer experience solutions. Over the course of his tenure, Atento also underwent a cultural transformation which allowed the Company to transition smoothly through shareholder changes while strengthening its market leadership. Atento has been recognized as one of the “25 World’s Best Multinational Workplaces” by Great Place to Work® in five different years. “I’m immensely proud to have been part of this great team and what we have accomplished together during these years. I feel it is now the right time to transition to the next leader of Atento. I depart a Company that is well positioned for future growth and value creation. I would like to express my gratitude to our people for their amazing work, dedication and passion. They have been a true inspiration for me along each step of this wonderful journey”, added Mr. Reynal. Atento’s Board of Directors stated, “We want to thank Alejandro for the leadership and inspiration he has provided during his seven years as CEO and his whole professional career at Atento. His work has been instrumental to position Atento as a clear market leader at the forefront of the industry transformation and set the foundation for future growth. His leadership has transformed and strengthened the Company in numerous ways, enabling us to better serve our clients, create new opportunities for employees and deliver long term value to our shareholders.”