Issue 1 2021

CEO MONTHLY / ISSUE 1 2021 5 , Empirix®, the leader in end-to- end test automation and network and service performance monitoring, assurance and analytics has announced that The Center for Excellence in Higher Education (CEHE) selected Empirix to validate the efficacy of their migration to Five9, an all-in- one cloud-native contact center solution, before go live. CEHE is a non-profit educational institution that provides flexible, career-focused degree programs for nontraditional students. They were migrating their entire workforce to a work-from-home model and wanted assurance that their new Five9 contact center system was functioning as it should for remote workers. Committed to excellence, Eric Juhlin, CEHE’s CEO, mandated full end-to-end testing to confirm interoperability with the Five9 API, call routing into and out of the Five9 cloud to remote employees working from home, voice quality and connection stability. “This was the smoothest launch of ANY system deployment that I’ve been a part of,” said Shane Triplett, Dialer Administrator of CEHE. “Historically, our testing efforts have been manual and produced inaccurate results that we didn’t trust. Empirix finished their testing in the same amount of time it would have taken us to create a manual test plan.” WiththeuseofEmpirix’sHammer™ Cloud and Virtual Agent Desktop solutions, CEHE was able to emulate 17,000 inbound calls from students looking to verify class information to 500+ remote staff. As call volumes increased, testing revealed some call blockages that resulted in busy signals and low voice quality scores. CEHE was able to successfully isolate and resolve the issues. Empirix Virtual Agent Desktop can emulate interactions with popular CRM products and Contact Center API’s and CTI interfaces, while Hammer Cloud supplies communications traffic into and out of major service providers and voice applications. Genius Group, the world’s leading entrepreneur education group, has recently announced that it has signed an agreement to acquire South Afri- ca-based E-Square Education group, including its primary, secondary and tertiary education institutions: Ed-U College (Port Elizabeth), Ed-U Academy (Ed-U Academy), Private Schools, E-Cube Online and Ed-U City Campus. The agreement is the latest in a series of acquisitions by Genius Group in their mission to provide an internationally accredited entrepreneur education curriculum for the 21st century. It is the second acquisition by Genius Group in South Africa, after the acquisition of Tau Game Lodge, the luxury Safari Lodge and Conference Centre in Madikwe Game Reserve. E-Square Education has been providing entrepreneur education, accredited by South Africa’s Department of Education, since 1994. Situated in Nelson Mandela Bay, it provides a unique pathway of early learning, primary, sec- ondary and tertiary education to over 38,000 students, aged between 6 and 80 across multiple campuses and online. The group’s goal is to produce self-motivated individuals who are ready to tackle the next phase of their lives, wheth- er in education, the corporate world or as an entrepreneur. E-Square Education is also a partner of the Microsoft Imagine Academy enabling students to become computer literate, using cutting-edge technology relevant for the whole new tech era, ensuring they are both skills ready and job ready. Lili Niemann, Founder and CEO of E-Square Education, has won a number of awards reflecting her success. The dedicated educational entrepreneur has built her career on making quality learning accessible to all. Lili Niemann, who will remain CEO, commented: “I am thrilled that E-Square Education is going to be part of Genius Group, as our aims and vision for the future of education are perfectly aligned. Together we are a global provider of relevant, quality education to create entrepre- neurs who are job creators, rather than seekers. The move towards online learning is critical as the world faces the challenges of COVID-19, and both E-Square Education and Genius Group are focused on making entrepreneur educa- tion as easily accessible as possible.” Roger James Hamilton, Founder & CEO of Genius Group, added to this saying: “Lili has done an amazing job in growing E-Square Educa- tion into an integrated pathway from early learning through primary, secondary and college level entrepreneur edu- cation. Africa is home to the fastest growing entrepreneur economies and we are committed to growing the E-Square Education system together with Genius School and Genius Institute throughout Africa and the world.” To date, Genius Group has attracted 1.4 million students in 200 countries, ranging from primary and secondary school students to start-up founders and experienced entrepre- neurs. The group is disrupting the education system by building a 21st century curriculum, faculty, campuses and online edtech platform to deliver an entrepreneur curriculum and education globally. This agreement is one of a succession of acquisitions totalling over US$ 80 million that Genius Group has undertaken since the COVID-19 crisis began in March 2020, as it grows its entrepreneur education programmes and community globally. Efficient Solutions Empirix helps CEHE confidentlymigrate to Five9 Cloud-based contact center software.