Issue 10 2019

16 CEO MONTHLY / ISSUE 10 2019 , Aiming to Deliver Better Outcomes Huntswood appoints Martin Dodd CEO to continue expansion in regulatedmarkets. Martin Dodd has been appointed Huntswood’s new Chief Executive Officer. He joins from Lloyds Banking Group, where most recently he was Managing Director of Connect. With his extensive experience of customer service and complaints handling, Martin will focus on delivering better outcomes for clients and customers alike, providing solutions that add value to the operations of firms. By understanding the challenges that businesses face, he is well positioned to strengthen Huntswood’s existing offering and expand it to new markets and services in line with the UK’s complex and evolving regulatory landscape. Commenting on his new position, Martin Dodd said: “Having sat on the opposite side of the table for some time, I’m excited to take on this new challenge and use my experience to further Huntswood’s already impressive levels of service and advisory. Customer experience has been a major focus in my career to date, and there has never been a more important time to recognise its importance in futureproofing and protecting the reputation of firms. Huntswood prides itself on delivering value and great outcomes for clients, and I look forward to growing this ambition over the coming years.” David Brownlow CVO DL, founder of Huntswood, said: “I am delighted that Martin has joined our team. His invaluable experience will be hugely beneficial in driving the business forward, helping to navigate the complex operational and regulatory environment for new and existing clients.” Martin will sit on Huntswood’s Board, delivering the strategic ambition of the company and driving growth and shareholder value.