CEO MONTHLY / ISSUE 10 2024 19 implement changes collaboratively, which helps create a feeling of unity too. Change can feel overwhelming so it’s important to take one bite at a time! Bringing in an external consultant and executive coach can make all the difference as it allows leaders to get out of their own heads and see a new perspective. By ignoring change, you run the risk of creating internal conflict and making the situation worse. When I work with leaders to help them succeed I ask them three key questions: 1. What do you believe are your top three issues 2. What do you see as the obstacles to success 3. What outcomes do you want to see Once I have those answers I can help them create a plan to turn those challenges into opportunities. Be open to change It may not feel like it during the moment, but change is good. It creates new opportunities and allows everyone to work closely together as a team, to overcome obstacles. Leaders love stability and love to follow processes that work. Hybrid working became mandatory during the pandemic and now many employees are refusing to return to the office as they’ve realized that working virtually is better suited to them. The key here is for leaders to embrace this new way of working, by trusting that they hired honest and trustworthy people and giving them more autonomy over decision making. It takes time to adapt to change, which is why communication is key - it’s important to have honest conversations with your team about what’s working, what isn’t and why. The success of your organization lies at the hands of your team, not just one person. Embracing that some people are more productive working remotely will be easier for you in the long run. Your team should be treated as equals and celebrated for their individual contribution to the success of your organization. Everyone should be treated the same, regardless of whether they’re based in the office or work remotely. Bio: Shannon Alter, CPM ® works with organizations that want to communicate with clarity so they can gain influence in their market, build better relationships and grow their business. She has over 30 years of experience in commercial and retail real estate management and hospitality. Her programs have been used throughout the United States and internationally by organizations of all sizes. Shannon is a National Instructor for the Institute of Real Estate Management (IREM®), and the American Management Association (AMA) and has trained professionals in 10 countries. She has held the volunteer position of RVP for IREM and is a Past President of IREM Orange County. Her 3rd book, “Be Influential: Surefire Ways to Improve Your Presentation Skills” was published in Summer 2023. She is the author of two earlier books, leadership white papers and numerous industry articles, including a long-time industry column. Links: www.leadersexceed.com www.linkedin.com/in/shannonalter
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