Issue 3 2021

CEO MONTHLY / ISSUE 3 2021 11 , Dec20503 Highfliers Based in Massachusetts, GlideFast Consulting is an Elite ServiceNow Partner dedicated to implementing, integrating and maintaining the digital workflow platform designed for modern enterprises. Through profound technical knowledge and comprehensive experience of the ServiceNow platform, GlideFast is able to provide market-leading advice on how the service can optimize operations of businesses of all shapes and sizes. ServiceNow, founded in 2014 by Fred Luddy, was created with a vision to build a cloud-based platform that would allow people across businesses to route work effectively through an enterprise. Transforming the outdated, manual ways of working into modern digital workflows for IT, Employees, and Customers, ServiceNow boosts efficiency and productivity with positive results for businesses as a whole. Michael Lombardo first encountered ServiceNow at the beginning of his career when he worked his way up from a Helpdesk Analyst to Helpdesk Manager at a large Boston hospital. One of his roles as manager was to implement the ServiceNow platform into the hospital systems, which he worked with for two years, acquiring vital experience as a customer that would later equip him in his GlideFast journey. Following his time at the hospital, Michael joined a start- GlideFast Consulting is an Elite ServiceNowPartner that is dedicated to using its profound knowledge of the ServiceNow industry coupled with real-world experience to create solutions for business success. Having used the platformas both consultants and consumers, the GlideFast team is able to provide unique perspectives on the ServiceNow platform, making them the top choice in partner. We speak to CEO and Co-Founder, Michael Lombardo, who tells us about the highs and lows of building GlideFast from the ground up. up ServiceNow consulting firm as one of its first ServiceNow developers, utilizing his customer experiences to enhance the platform even further. With the support of co-Founders, President Lloyd Godson and Chief Public Sector Officer Stephen Light, Michael made the move to set up GlideFast Consulting with a vision to offer exceptional service and expertise around the ServiceNow platform to clients. For GlideFast, strong business outcomes, processes and technical architecture are fundamental to any successful projects, thus the firm’s solutions as a service infrastructure is designed to provide excellent results as foundations for business growth and development. GlideFast works across a broad range of sectors, including healthcare, local and state governments, telecommunications, higher education, technology and more as an Elite ServiceNow Partner committed to supporting them towards success. The unique perspectives of the team of developers and architects acquired through experiences as both customers and consultants of ServiceNow enable the team to honor its commitment to meeting and exceeding expectations in the creation of effective business solutions. Accordingly, Michael and his co-founders rely heavily on their team at GlideFast in the delivery of excellence: “Our success stems from our employees. We hire the best of the best to give top tier results to all of our clients.” Together, the employees and management team collaborate and share ideas in a familial culture that is constantly innovating and growing, with new talent in the industry continuously being added to the ranks to further enhance the strength of the team. With their support, Michael and his co-founders have seen exceptional development to become an elite partner of the ServiceNow platform, even in the midst of personal and professional adversity. Michael himself was diagnosed with Stage 4 cancer in the autumn of 2019, which he has thankfully recovered from after a grueling and challenging period of chemo, radiation and stem cell transplant. Whilst Michael tried to stay as involved as possible in the business, he was able to take the time to heal as well, confident in the knowledge that his company was in the good hands of his ambitious and enthusiastic team. Now returned to full health and with the growth of GlideFast still at full speed, Michael is looking ahead with great excitement and high ambitions for his firm to become the top ServiceNow Partner in the industry. Seeing the determination and devotion that has built GlideFast so far, there is little doubt that we can expect to continue seeing big things from Michael and his team. Company: GlideFast Consulting Contact: Lauren Jankowski Website: www.glidefast.com