CEO MONTHLY / ISSUE 5 2022 18 Travel Without Limits Based in Dubai and with the capacity to send its customers all over the world, Travelwings.com has made itself one of the best and most expansive UAE based travel websites on the market. A gem of e-commerce, a trusted expert in travel, and with over 25 years of experience in the travel and hospitality domain, it is led by Albert Fernando, winner of the ‘Most Influential CEO’ award for 2022 in the United Arab Emirates. eing one of the best online portals through which one can book their travel plans, covering everything from flights and cruises to holidays and insurance, Travelwings. com has made itself as comprehensive as it is user intuitive. With an impressively customer-focused site, a commitment to making the holiday booking process as stress-free as possible, and a track record for naturalistic growth made possible by client trust, it has expanded exponentially since its founding. Fundamentally, since its beginnings in the United Arab Emirates, it is now proud to say that it covers 32 different countries across the globe, a number that will only continue to get bigger as it pivots its focus to PAN Africa driven bookings. Led by CEO and leading industry figure Albert Fernando, it is easy to see why this company has become such a big name over its years in operation. Driven forward by his vision, Travelwings.com wishes to take its customers on a journey through all the most magical parts of the world at large, showing them travel without boundaries and a holiday with convenience and adventure in abundance. It achieves this by sticking to its values of integrity, honesty, quality, customer service, passion, and teamwork, all things that Albert Fernando himself has worked hard to instil in the company from his very first day on the job, proving the adage right that it is best to lead by example. With each of these qualities having been humbly recognised by customers and employees alike, the resulting company has been able to build a kind of reputation for community around itself. Its staff help its clients, who help the company at large by leaving glowing reviews and giving word-of-mouthreferrals to peers, family, and friends, earning the company more clients as a direct result; in addition, it has enjoyed the development of an unblemished reputation across third party review sites such as Glass Door and Trust Pilot. Thus, it prides itself on client satisfaction, yes, but also on the way it trains and takes care of its staff, allowing them to provide this. Within the company, there is plenty of room for growth and upward momentum, as the CEO himself is a leader with the goal of making more leaders, always showing his teams the rationale behind each decision and considering each of their opinions on it. Oftentimes, he finds that when his teams are given the right tools, information, and access, the day after a proposition is made, they will usually find him with bigger, better ideas that will even go above and beyond the original plan, allowing the company to constantly push for the best of the best. That, in essence, is the nature of success. Not just thriving because of one’s own work, but thriving due to the collaboration between everyone’s work, bringing it all together to make an exemplary result that will serve clients to the best of the company’s ability. Above all else, Albert Fernando’s leadership style is about giving his staff the support and infrastructure they require to operate to the best of their ability, showing them how they make positive impacts on the lives of customers, stakeholders, and fellow staff alike with their efforts. Additionally, he is big on giving people room to grow and improve. Indeed, he knows that no one is perfect, and that in order to make it to the right decision one must often make many wrong ones; this has meant that his leadership style is also defined by the grace he shows his staff should they make an error at any point, giving them the support to fix it and learn from it. It is a necessity for Albert that Travelwings.com feels like a welcoming, encouraging, and operationally sound family. In this way, therefore, Travelwings.com has created a company-wide ethos of listening, observing, and learning, as well as giving people the credit they deserve for the points they make and good ideas they come up with. Travelwings.com has benefitted from the unified front this creates. As a throughline for the business, having a sense of understanding about where the company is heading in the long run is nothing but a good thing, as it means that everyone understands not just their role, but how it is effectively contributing to the helping the company reach it goals and what those are. Therefore, they can more easily envision their place within this future. Clarity, one-ness, and tenacity make it possible to serve clients from all over the world, from people who know exactly where, when, and why they want to travel to travellers who currently have no set plans, and all those people in between. Serving all ages, genders, financial brackets, and more, Travelwings.com aims to provide a warm and welcoming environment in which a customer can get in touch to find out about the latest and greatest deals, and take advantage of them accordingly. It is through this that is has been able to develop an online booking experience that takes just a few clicks, and takes a Mar22046 B
RkJQdWJsaXNoZXIy MTQxNTg3MQ==