Issue 6 2019

CEO MONTHLY / ISSUE 6 2019 7 Health at Hand : Redefining Healthcare, the Middle East’s Telehealth Solution “There is no doubt that we are regarded as the thought- leaders in the MENA telehealth space and are proud to work closely, and consult to, regional governments and health authorities.” Naturally, Health at Hand’s success has also been the result of a dynamic team of expert doctors and a best in class technical team. For Charlie, the company has thrived as the result of their efforts in a market that, though ripe for opportunity, has its own challenges to overcome. “Our staff are absolutely fundamental to our success. With offices in the United Arab Emirates and Pakistan, we are culturally and gender inclusive and operate with a flat structure, and with a focus on collaboration and innovation. In addition to our brilliant technology team, our doctors are the shining lights. Our focus is on value-based healthcare, and all our highly qualified doctors are specifically trained in telemedicine. Being a relatively new concept for the region, we work hard on ensuring that a user’s first Health at Hand telehealth consultation is a great experience.” In many ways, the Middle East was the perfect proofing ground for Health at Hand. As a hub of technological and business development, it offered the right balance between eager adopters and regulatory criteria. Equally, it is a rapidly changing region with an ever-increasing need for a healthcare service that can be flexible and robust enough to sate demand. Essentially, by being able to meet the region’s high standards and expectations of healthcare, Health at Hand have a proven ability to flourish in almost any other market. “Telehealth in the MENA region has come a long way since Health at Hand was incubated in 2016 and our great working relationship with regional regulators, including the Dubai Health Authority, has led to quick and necessary regulatory reform. We are however cognizant of the fact that this is a highly regulated sector, as it should be, and no corners should be cut at the expense of the patient. With an increase in diseases of affluence (e.g. obesity and diabetes), an ageing population, an increase in life expectancy, telehealth in the MENA region is at an inflexion point. Health at Hand are proud to be at the forefront of this growth as we continue to provide ethical healthcare across the region.” Finally, in his closing comments, Charlie touches on the future of Health at Hand as they prepare for a promising year ahead. “Telehealth has never been needed more in the MENA region, with healthcare inflation at all-time highs and health insurers running at loss ratios of circa 105%. In 2019, Health at Hand will not only cement our place as the market leader in the United Arab Emirates, but we are looking at entering between three to five new countries across the region within the year. With regional governments moving towards mandatory health insurance and mandatory telehealth utilization, these are exciting times.” Company: Health at Hand Address: Dubai, United Arab Emirates Website: https://www.myhealthathand.com Telephone: +971 55 637 1615