CEO MONTHLY / ISSUE 7 2024 13 Leading the Way in Programme Modernisation Recenso Services helps Communications Service Providers (CSPs) to transform and digitalise their operations. Its team aligns its goals with CSP stakeholders and customers to audit programmes and improve their functionality, testing procedures, cybersecurity, and overall alignment with their intended goals. By focusing on enhancing business outcomes and profiles, it aims to modernise services in line with the latest environmental practices, reimagining workflows for the utmost sustainability. The organisation is ultimately people-centric, aiming to benefit everyone involved with each digital service it creates and improves. It’s committed to ensuring that no one fears AI replacing human employees and tackles the concern that digitalisation can complicate user experience. By leveraging best-practice and pragmatic use of AI, the team enhances customer experience while enabling and empowering employees. The team runs automated tests to identify software risks and bottlenecks to improve function and digitalise purposefully, ultimately enhancing business outcomes and profiles. Alberto has gone the extra mile in his role, earning Most Influential CEO 2024 – South East England (Digital & IT Modernisation). Alberto steers the business according to the core values at its heart: integrity, action, quality, and trust. Recenso is keen to provide transparent, honest service and takes responsibility for ensuring the best possible outcome. The team is constantly monitoring performance internally, developing in line with this and evolving to provide an everimproving client offering. It’s committed to identifying risks and bottlenecks to deliver ontime, on-budget, and with client satisfaction in mind. Alberto takes a hands-on approach to leadership. He aims to foster a collaborative, creative, and innovative work environment, taking every opportunity to provide learning and development to ensure an up-to-date skillset. The company thrives on its culture of client-centric attitudes and Alberto’s priority to support and empower staff at every level. “Our approach means that programme staff come into work smiling – motivated to do their best work – and leave the day smiling, feeling a sense of achievement and personal fulfilment.” As CEO, Alberto doesn’t alienate himself from teams within the business, instead aiming to empathise in all he does and maintain positive internal relationships. He demonstrates this attitude in part by showing trust in staff, delegating responsibility generously, and rewarding it well. It’s all about transparent communication and approachability for this CEO, though he recognises that there’s always room for improvement. A willingness to solicit and accept feedback forms an important part of this attitude. He’s always committed to serving his staff and recognising their service to the company, believing that respect and service should never be one-sided in a relationship. Like any industry, Recenso’s has suffered hardships throughout its life. Economic fluctuations, recruitment issues, and rapidly advancing technology have all posed challenges to the company, especially those related to recycling and sustainable practices. Recenso takes every step it can to work in an ecofriendly manner, and this often comes at the cost of finding creative solutions to problems, adapting quickly to adopt new technologies and meet everevolving industry demand. The business takes these issues in stride, expanding into new markets and investing heavily in cutting-edge recycling technologies, reducing environmental impact wherever possible. Atop its suite of sustainability initiatives, it’s also agile, adapting to market trends, and engages in plenty of outreach to raise awareness of eco-friendly practice. Recenso is dedicated to keeping up with the latest regulations and takes pride in the responsibility, constantly striving to stand alongside market leaders in sustainable IT services. “I aspire to become a thought leader in the recycling industry by sharing my expertise, insights, and experiences through public speaking engagements, panel discussions, and publications.” Recenso has quickly risen to become an authority in in programme assurance, consulting, and system integration. Thanks to an expert team and Alberto’s leadership, the company is set to improve the offering of more communication service providers, and it will no doubt continue to excel within the sustainability sphere, bettering clients’ products and services, and the recycling industry as a whole. Contact: Alberto Bellofatto Company: Recenso Services Web Address: www.recensoservices.com May24468 Under CEO Alberto Bellofatto, Recenso Services (Recenso) operates strategically, sustainably, and delivers its best work for the benefit of stakeholders and end users alike. He takes a personal interest in the company’s journey from daily operations to its financial health, all according to a mantra of sustainable innovation. Here, we speak with Alberto to find out just why his leadership approach is so effective.
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