CEO MONTHLY / ISSUE 7 2024 8 enowned for its professional cleaning services across its homebase of Liverpool and the rest of the UK, TFS Group specialises in the likes of commercial cleaning services, infrastructure, facilities management, and support services. With a particular affinity for services of the sustainable variety, TFS Group has had a huge impact on the sector in recent years, such as when it could be seen carrying out frontline preventative cleaning and decontamination efforts at the onset of the coronavirus pandemic. As the world recovers from the pandemic, people require intelligent, cost-effective solutions, and this is something that the company is passionate about providing. Champions of innovation and highly influential in this sector, the team continue to set the bar concerning technological advancements. One example of this saw the further enhancement of TFS Group’s highly intelligent facilities management model, as the company partnered with Siemens and utilised its leading-edge sensor technology to gauge the occupancy of facilities. At the helm here is CEO Luke Martin, whose approach to management revolves around the bigger picture, drawing on key insights across every element of an operation to foster an environment thriving on continuous learning, growth, and development. He explains, “recognising the distance between my position and the shop floor, I consider listening to feedback an essential skill. The more attentively I listen, the more knowledge I acquire, drawing from diverse sources such as employees, clients, and vendors.” It is Luke’s experience operating across the industry that has instilled this ethos in him and shaped his approach to management. Beginning his career in the field of facility management, this as a business development manager for a sizeable corporation, it was not long before Luke’s dedication to his craft saw his region expand to include both the UK and Ireland. This led to an opportunity at a smaller SME firm down the line, and after increasing that company’s turnover by 50%, Luke’s path to the boardroom was clearer than ever. After holding this executive-level position for several years, Luke tells us, “I decided to follow my vision of establishing a facilities management business centred around data, where the speed of service and response was crucial, thereby introducing technology to an A Total Solution for Facilities Services Total Facility Solutions Ltd, trading as TFS Group, is one of the UK’s leading providers of integrated facilities services. Headed up by Luke Martin, recognised here as the Most Influential CEO 2024 - North West England (Facility Services), TFS Group strives to deliver maximum value across all of its offerings, managing the facilities of its clients and caring for their people. On the back of this, it is the company’s ultimate vision to provide sustainable services that far exceed the expectations of clients. industry that was once considered outdated and traditional.” TFS Group was created shortly after, and from its Liverpool headquarters, TFS Group today employees more than 800 highly trained professionals and works in every major city throughout the UK. Overseeing such a sizeable operation is no easy task, but Luke has a number of approaches up his sleeve that ensure uniform quality and success. From leading from the front, to guiding rather than coercing, as well as engaging with members of staff individually, Luke knows what it takes to drive his team forwards. Trust in both his leadership team and their respective departments is equally key, and by consistently demonstrating his own commitment and diligence, Luke leads by example as opposed to just issuing commands. The family culture that runs throughout TFS Group means that a new member is joining a team and not simply becoming a cog in a machine. Offering incentives like industryleading training, comprehensive employee satisfaction surveys, as well as regional/ national awards and engagement events, Luke is passionate that the competence of his company is reflected in the quality and dedication of his employees. As he so eloquently puts it, “success harbours no secret; it is the result of persistent hard work and the willingness to take calculated risks.” As TFS Group continues to operate at the forefront of the facilities services sphere, making the most of the likes of cutting-edge AI technology to enhance its robotic and mapping capabilities, its CEO remains steadfast in his commitment to his employees and customers alike. With a competitive spirit that thrives on the fear of failure, Luke Martin strikes the balance between being a kind, decent, and approachable person whilst also possessing a knack for making the difficult decisions that see his company continue to thrive. R Contact: Luke Martin Company: Total Facility Solutions Ltd / TFS Group Web Address: www.tfsgroup.co.uk
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